Q&A: VSA Drives MSP Internet & Telephone to New KPI Heights

casestudy-graphic.internet-and-telephone-big

MSP veteran Paul Cissel, CEO and founder of Internet & Telephone LLC (I&T), runs a tight ship. A big part of that discipline is the use of Kaseya VSA, a next generation RMM that helps the 14 year-old company tightly manage clients – doing such a great job Cissel’s I&T now dramatically exceeds MSP KPI norms.

Kaseya recently spoke with Cissel to learn more about how he uses VSA to drive operational excellence. Continue Reading…

Choosing the Right Technologies for Your MSP

choosing-technology-big

MSPs live and die by technology.  An increasing percentage of MSP revenues is derived from the services that MSPs sell to clients. And these services are based upon the software solutions MSPs choose, implement and exploit. Continue Reading…

Two-Factor Authentication: Double your Defense Against Hackers

hacker-protection-blog-wordpress

With the ever aggressive advancement of digital crime from cyber-thieves, and the increase of Internet fraud, companies now fully recognize the importance of high level security. Many businesses know they can’t completely protect their workers’ usernames, passwords and logins through traditional, largely manual means. The companies that really get this use two-factor authentication (2FA) as a defense against hackers trying to gain access to online accounts and company servers. Continue Reading…

The Cloud Is Way More Secure Than You Might Think

cloud-security-again-big

Let’s settle this old argument once and for all. With a good provider, and properly set up, the cloud is more secure than most on-premises infrastructure.

Does that still sound a wee bit equivocal? It has to be. Large enterprises, particularly in industries such as finance, can build superbly secure private infrastructure—they have to and can afford to do it right. Not all companies are gifted with these kinds of budgets, however; nor are  they able to attain such a high level of protection. Continue Reading…

MSP Business Planning for Business Growth

business-growth-big

There are three cornerstones to any kind of successful business – building a business plan, executing on that plan, and measuring your results. Oh, I forgot. You also have to be able to change course mid-stream, even in some fundamental ways.

In this piece we’ll assume your MSP business is up and running, so business planning isn’t so much about creating a new business as it is expanding one.

Before we get started, let’s start with a bold statement. The biggest mistake too many MSPS make?

They don’t have a business plan. Continue Reading…

Making the Right Business Call on PSA Pricing

pricing_big

Among the many MSP solutions, there are two core types that really stand out. The RMM is the center of much of the MSP universe – and a key revenue-producing engine. A PSA is likewise a key, but unlike the RMM, does not produce revenue directly. It does however improve your business and customer relations and can drive efficiency. That said, you don’t want to spend too much on your PSA, nor do you want to sacrifice features and quality just for the sake of affordability.

Many of the major vendors that serve the MSP market have PSA solutions. Recently Clarity Channel Advisors, an independent consulting firm focused on MSPs and cloud service providers (CSPs) analyzed the pricing models of the leading PSAs. Continue Reading…

Formulating the Right High-Level Strategy

Remember the old saying “you won’t ever get there unless you know where you’re going”? This is true for MSPs attempting to craft a high-level strategy.

Many times MSPs focus on short-term financial and business planning, which are often done in quarterly and annual increments, rather than taking the time to create a longer-term strategy.  Having a higher-level view of where you want your business to go often makes the shorter-term decisions easier.  Knowing your destination greatly increases the chances that you will end up where you want to be.

This section will outline critical elements of a high-level strategy, including:
Continue Reading…

Secure Your Critical Cloud ERP and CRM Data Straight to the Last Mile

cloud-crm-blog-big

In the early days of the cloud, IT worried about security. After all, if your data isn’t in your own hands, how do you know it’s safe?

Fortunately, it is cloud vendors’ business to make their systems secure and they have layers of professionals and security tools to do so. Today, one could reasonably argue that cloud services from reputable providers are safer than in-house applications.

Safer yes, within the confines of the provider’s infrastructure. But there is one key area of vulnerability – end user access. In order for cloud services such as ERP or CRM to provide business value, your end users, and sometimes even your partners, need to access the system, get at the data, and update records. If a hacker gets the keys to this kingdom, they can see what your end users see, steal your data, or corrupt the system. Continue Reading…

Lessons from Yahoo Data Breach Debacle: How to Block Breaches and Minimize Their Damage

data-breach-blog-big

While Denial of Service (DoS) attacks and disabling malware are IT nightmares, what really keeps IT pros (and the execs they report to) up at night are data breaches. And that means a lot of restless nights. These breaches are growing in number and impact.

If you have any doubt, look at what just happened to Yahoo! This December, the tech giant disclosed that over 1 billion accounts were compromised. The crazy thing is this hack happened some three years ago! And hackers gained a treasure trove: customer names, birth days, phone numbers, as well as their encrypted passwords and encrypted security questions, which serve as a second layer of authentication. Continue Reading…

PSAs and Strategic Growth for MSPs: Top 5 Myths Debunked

switching-psa-5-top-myths-big

Many new MSPs start their business with an accounting product, a calendaring tool and a prayer, but they soon realize that they can do more – much more – in terms of managing the health of their business with a solution that gives them control over and visibility into their entire business process from prospect to invoice.

Unfortunately, many MSPs feel that once they select their PSA tool that they are then locked in with that selection for all eternity.  But like any technology decision made 5, 10, or even 15 years ago, it should be routinely re-visited in light of developments in technology, your business needs, and the MSP market dynamics as a whole. Continue Reading…

Page 1 of 5912345»102030...Last »
-->