What to do with the unexpected?

Have you ever been in the middle of something totally routine and practiced that you think you may be able to it in your sleep?  Have you ever found yourself plodding through a task list and then come upon something so unexpected that it ruined the flow of your work?  Let’s flip this around now, have you ever been in the situation like this violinist below, where you’re in the middle of executing a brilliant performance, let’s call it a  SQL upgrade and AD migration project, when something totally unexpected and even rude happens?

How you deal with this disruption is critical.  It can change the entire outcome for better or for worse. Consider how automating the r0utine tasks will allow you to free up your time to focus on the exceptions; the one-offs; the unexpected.

If you’re spending time checking backup status on 300 servers is that really the best use of your time?  Why not just deal with the exceptions?  Leverage a framework that helps you deal directly and quickly with the exceptions on the 4 servers that had backup issues rather than spending time confirming for all 300.

Consider today what you are forced to do with exceptions and imagine a better more simple and more effective systems management methodology.

 

 ps – this video was originally viewed on michaelhyatt.com

7 Capabilities Your IT Asset Management Software Should Provide

IT asset management software key capabilitiesAre you one of those IT administrators that is trying to manage a constantly growing inventory of all types of devices, software and network infrastructures via an IT staff that isn’t growing, possibly even shrinking? Well, it’s virtually impossible to administer this complex, always evolving environment without IT asset management software and reporting automation. Here are the capabilities your IT asset management software should provide:

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How to Monitor Mail Quality of Service

E-mail is one if not the most important services the IT department provides today and most companies do nothing at all to monitor the quality of this service.

With the Mail QOS monitor in Kasey Network Monitor you can monitor delivery times and availability, collect statistics, get alarm notifications and produce weekly, monthly or yearly trending reports.
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Automated and Centralized IT Asset Management

Automation of IT asset management  A consolidated and centralized approach to IT asset management  is crucial for effectively managing computers, software and non-computer assets. The criticality of software compliance, the desire to implement industry best practices such as ITIL, and the need to track resources from purchase to retirement are driving automation of IT asset management.

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Kaseya Desktop Policy Management brings Intel vPro to your fingertips! Or you could call another truck roll for a BSOD

world class remote systems managementSo if you’re like me, you remember when Intel came out with vPro and while it looked good on paper it wasn’t as usable at first as we all hoped.  Then came Kaseya Desktop Policy Managementand the vPro dreams started coming true.  Well now with KDPM 3.5 even more of the dream is real.

With our latest update to KDPM you’ll enjoy some amazing out of band functionality including:
  • Boot to Bios – Reboot the machine into BIOS mode and remotely edit the BIOS
  • Boot from ISO – Reboot the machine and connect to an ISO image to boot the machine from
  • Connect to KVM – Even on an unresponsive machine, start a remote console session to a machine even if the OS has hung

Executive Perspective: A Letter from Gerald Blackie

Executive Letter from Kaseya CEOI would like to take this opportunity to wish our partners much success in this New Year.

As I look back on 2011, I see many changes afoot in the service provider marketplace.  2011 saw the coming of age of IT managed services. There were many mergers and acquisitions throughout the year showing a vibrant and growing market. I saw many new companies come into the managed services sector, new vendors focusing on the sector, more service providers embracing the IT Managed Services discipline, and many of the current service providers doing exceptionally well. However, it is also becoming a very competitive sector where the less professional, less organized, less automated service providers have had to revert to the age old method of trying to get more business based on lowering the price of the service.  This leads to cost cutting and, ultimately, a painful exit from the sector. On the other hand, the mature managed service providers have been growing leaps and bounds both on the top line and the bottom line. They took the time to invest in organizing to be a true IT Managed Services provider through staff specialization, training and executing on a plan to provide highly-valued preemptive, automated services to their customers. Interestingly, our informal survey for 2011 showed that many of these providers had raised prices during the year. So we see a healthy set of dynamics in the service provider business that will provide for stronger providers that can deliver the level of service expected from an internal IT department of a well organized corporation.

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How to Achieve Better IT Management for Banks

Better IT Management for banksIt’s a safe assumption to say that banking is a heavily regulated industry. Regulatory compliance is a major consideration for small community banks as they expand their geographic reach and scale operations beyond just a few branches. Audits by federal regulators, state agencies and industry watchdog groups ensure that consumers’ personal information is protected and secured from fraud. There needs to be better IT management for banks.

Bank regulators require that financial institutions have a reliable process in place to ensure that all business systems are patched correctly and protected from external threats. Better IT management for banks that is not only cost-effective but also protects their most valuable asset, even more valuable than cash on hand – customers’ personal and financial information – is critical.

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We are Building Bridges to Deliver Better Support

Kaseya bridging gap from customers to developersWe are bridging the gap between Customer Support and Development by transitioning highly specialized support staff into a Tier 3 role.  These individuals work closely with the development team, in their area of expertise, to acquire deeper skills that allow them to assist their support colleagues with both training and issue resolution.  Additionally, this work with development enhances their ability to correctly prioritize issues and ensure timely resolution.

This role also assists in driving improvements in our products.  The team gathers and collates feedback from the field and pushes it into the development cycle in order to continually improve the product, based on what we hear from the customers.

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How Well Do Corporate Decision Makers Understand IT and Systems Management Automation?

systems management automationCorporate decision makers don’t always understand IT and the need for systems management automation! And we know where this leads to… miscommunication, misunderstandings and missed opportunities. It’s essential that you communicate the accomplishments of your team, the current state of your IT systems management environment and what you’ll need going forward to support business goals. Like it or not, politics does play a role in budget planning and development of priorities. If no one understands what you’re doing, it’s going to be difficult to get the budget you need to competently fulfill your responsibilities.

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Systems Management Tools That Make IT Security Look Good

automated systems management tools for IT securityToday, billions of users depend on reliable access to computing and information services for business, educational and personal activities. The internet puts a world of information and services at our fingertips and it opens our devices to attack from anywhere around the globe. The same networks that permit a tourist to read email at an airport in Hong Kong also allow a student in Estonia to release a virus that disables systems and the businesses that depend on them. Meanwhile, IT administrators race to discover vulnerabilities, create, release and apply patches before those vulnerabilities are exploited.

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