SMB IT groups who try and go it alone find they can never keep up, never mind effectively get ahead. SMBs that contract with an MSP to outsource their IT operations have a much easier time. Their systems get fixed quickly and perform well. And these SMB get to keep up with new technologies such as cloud services and applications. This can lead the go-it-alone crowd to contract a case of “MSP envy.”
The only answer is to join the parade and find your own MSP.
This is a big decision. Chances are you’ll want to work with a provider for a number of years as switching MSPs can be plenty disruptive.