The Kaseya “Times Twenty” Initiative: What it Means and Why It’s Vital to the Future of Your Business

Kaseya’s mission is to provide the technology and best practices that MSPs need to succeed.  We always focus on ways to help MSPs drive down the cost of administrative (i.e., non-revenue generating) tools and activities to free-up precious human and investment capital to be re-invested in new revenue generating services that drive growth.

I’m pleased to introduce Kaseya’s “Times Twenty” initiative, which focuses on enabling MSPs to put that capital to work in designing and deploying IT service offerings that will generate a 20 times return on their investment.

At its core, the Times Twenty initiative is about the value of money.  Specifically, your money.  You and your staff (all of them – marketing, sales, service delivery, finance and admin) work hard to earn this money.  You can’t afford to invest it in anything – people, technology, systems – unless you know you’ll be getting a high return on your investment.

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How to Automate Every IT Process You Want To – Even When It Seems Like You Can’t

finding-automationLast month, I talked about how to prioritize your automation efforts in 2 steps.  Before you jump into the first project that comes to mind, first identify all potential automation projects, and then prioritize them based on benefits– either time savings or better customer experience.  Sometimes, though, there’s a great project – one where automation will benefit both your IT staff and your business – but there’s no straight-forward way to automate the process.

This month, I’ll discuss the best way to go about automating any single process in a direct manner even when you can’t automate using a GUI alone.
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Security Services are Ripe for Explosive Growth in 2016

Online Data Security Concept Illustration with Padlock Icons, Cyber Background and Circuit Board Elements. Internet Security Technologies.

If you’re not thinking about expanding your Security services, you should be.  At least that’s the news from Kaseya’s 5th Annual Global MSP Pricing Survey*.

‘Heightened security risks’ is the top IT problem or service MSP respondents expect their clients to face in 2016.  And it won by a mile, selected by over a quarter of all respondents and receiving  40% more votes than the second-highest selection. This result isn’t a surprise given the unremitting flow of news on breaches and hacks.
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Looking to Increase Automation?  2 Simple Steps to Start Off Right!

automateI talk to MSPs a lot about automation and how important automation is to increasing efficiency, productivity, and IT performance.   Research from Enterprise Management Associates (EMA) determined that implementing automation reduces operating system deployment time by 68% on average, and time spent managing virus and spyware systems by 83% on average.

So it’s not a surprise that MSPs often ask me, “How do I automate?”   My answer is always, “Well, it’s not that simple to tell you.”

Which isn’t the answer they’re looking for.

What makes this such a hard question to answer?  I thought about this a lot recently, and realize it’s because figuring out WHAT to automate is very different for each MSP.  So much depends on their particular customer base, services, and in-house IT expertise.

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Time Management and Technicians: A Manager’s Guide to Success

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I recently received an email about “time management and prioritization” from a colleague.  I started thinking about what that means for an IT technician – and specifically what that means for the technician’s manager.

As Peter Drucker famously observed, “Time is the scarcest resource, and unless it is managed nothing else can be managed.”

Whether you have one technician or a large team, it’s essential that you provide guidance and structure to make sure that they are handling support tickets appropriately, completely, and professionally.

A technician is great at fixing problems and finding the root cause of a problem.  You can just say “I need you to go fix this or go take care of that,” or “Let’s get this project done,” and they are on board.  However, it doesn’t mean they are all skilled at true time management.

A technician occasionally getting overwhelmed can be managed through a quick reminder on how to prioritize tasks.  However, if your technicians frequently run into trouble, here’s a handy 3-step process to find the root cause.
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Eight Steps to Better Security with Patch Management Automation

patch-management-and-securityHow do you make a hacker happy? Make sure your systems aren’t patched with the latest fixes. Verizon’s 2015 Data Breach Report revealed that 99.9% of vulnerability exploits happen more than a year after the specific vulnerability was reported. In fact, 97% of the attacks in 2014 were from a list of ten published vulnerabilities – and there were patches available to fix those vulnerabilities. Better patch management could have significantly lowered that number. Patch management is critical for IT managers in all industries, but let’s use the healthcare industry as an example.

Security Breaches Are Costly

In a 2015 survey, healthcare executives reported that in the last two years 81% of their healthcare facilities had been compromised – and less than half felt they were properly prepared to prevent future attacks. In 2013 alone, it is estimated that breaches cost healthcare facilities $1.6 billion and affected millions of patients.
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The #1 Mistake MSPs Make – And How to Avoid It

make-a-business-planThey don’t have a business plan. It’s that simple. Some MSPs want to hit the ground running. To them, the thought of spending precious time documenting mission statements and financial projections seems like time wasted. Who has time for planning when your day is filled with finding new clients, bringing up new services, and hiring a tech or two?

If that’s you, please reconsider. It doesn’t have to be all or nothing. In fact, the most important part of any plan isn’t how complete it is. The most important part is that a plan exists at all ― that you thought through and documented some basic aspects of your business:
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Day In the Life of a System Administrator – What Would You Do with More Free Time?

time-in-day
Do you pass the shower test in the morning? No, this isn’t referring to how clean you are – it references your attitude about your job.

Are you an IT manager or systems administrator who wakes up in the morning eager to start the day? Do you think about how good the day is going to be while taking your morning shower? Are you excited to get to work? If not, there’s a way to recover the magic and pass the morning shower test. Let’s look at a typical day-in-the-life in IT operations.

Why You Might Not Pass the Test

As an IT manager, you have a tremendous amount of responsibility in planning and directing the IT systems activities in your company. Installation, maintenance, and oversight for every piece of hardware and software fall into your lap. On good days, it’s a challenge. On typical days, it can be a migraine in the making.

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10 Time-Saving Marketing Hacks for MSPs

marketing_hacks_MSP_KaseyaYou know you need to ramp up your marketing efforts.  Everyone is telling you so ― industry advisors, consultants, your sales team, your spouse.  I’m sure you’re dog, if he could, would look up at you and say: Dude. Content marketing.

The problem isn’t identifying the to-do items.  The problem is finding the time to execute.

So, in the time-honored tradition of good, resource-saving hacks, here are 10 ways to help you get more out of the time you invest in your MSP marketing efforts.
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How Endpoint Management (aka Remote Management) Helps Support Enterprise Growth

remote-endpoint-managementIf you are considering growing your business, you are not alone. However, have you analyzed what that growth might mean to your IT operations? For example, when you grow your business through mergers and acquisitions, how do you integrate it all so everything runs smoothly? How do you manage security measures over a widening network? How do you effectively troubleshoot when your infrastructure may be spread over multiple locations? How do you make sure any regulatory compliance is met throughout your growth?

Most importantly, how do you do all this with limited resources while trying to keep costs in check?  You need to make endpoint management a part of any growth strategy. IT managers in all industries face a similar struggle, but let’s look at the banking and credit union industry in particular.

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