Petya May be the Worst Ransomware Ever

Ransomware has been wreaking havoc for years, locking up data and decrypting and releasing it only when money is paid, usually through Bitcoin.

Like any successful malware, new variants are based on the old ones, making it a snap for even amateur-hour hackers to tweak an old exploit and unleash it as new.

So now we have Petya, whose victims already include banks, airports, the metro in Kiev, and even Chernobyl radiation detectors. And this is only the beginning, as the malware is still very much in the wild. Continue Reading…

P2 Technologies’ Switch to the Kaseya VSA RMM Keeps 40 Clients Happy

Four years ago MSP P2 Technologies was having trouble keeping up with the dozens of companies for which it provides near total and sometimes total IT support and management.

This crossroads led to a re-evaluation of its RMM choice, and ultimately led to the adoption of Kaseya VSA, which is a virtual system administration solution.

For Martin Page, P2 director., the old RMM was running out of gas. “It wasn’t scaling and we couldn’t really do all the advanced things with it that we needed, such as patching. Also, the support from the vendor was poor,” he said. Continue Reading…

The Path to Next-Gen PSA Starts with Dispelling Migration Myths

Professional services automation (PSA) poses a bit of a dilemma for many MSPs. While the functionality that a PSA tool provides may not contribute directly to revenue generation, it is vital to your business’ success. If you cannot accomplish back-office tasks like billing, project management, and CRM, your organization cannot grow or even remain a going concern.

The value of having a PSA tool is understood. However, having a PSA tool that “just works” will not cut it in today’s ever-competitive MSP market. Think of it like a car: Cars have been on the road for over 100 years, but the car you are driving today is vastly different from the first Ford Model T that rolled off the assembly line. Not only can you buy it in a color other than black, but the models on the market are also faster, bigger, safer, and more efficient than their early 20th century predecessors. Continue Reading…

Kaseya Offers Answer to MSP and Client Credential Cracking Woes

Security has always been paramount for MSPs. But now that hackers are going out of their way to compromise service providers and use that foothold to attack clients, the need for protection has multiplied

That’s why Kaseya today announced AuthAnvil MSP Protect, a service that protects MSP networks from password cracking incursions and forms the basis of new MSP Security as a Service (SCaaS) offerings. The new MSP Protect is a complete solution to password security, and includes two-factor authentication (2FA), single sign-on (SSO), and a password server for rich password management. Continue Reading…

Q&A: Adventure Company Taps Kaseya IT Complete to Fully Manage Far-Flung Staff

Intrepid Travel is one of the world’s largest small-group adventure companies, taking travelers to exotic parts of the world to be immersed in the host nation’s culture.

As such, it has consultants spread all over the world, which can be tough for IT to manage. The solution turned out to be VSA by Kaseya, a tool that track tickets, remediates problems, and fully updates end points. After VSA, Intrepid added Traverse from Kaseya to monitor, repair and optimize their global network.

We spoke with Adrian Vanderdoes, Global Infrastructure and Service Operations Manager at Intrepid about his experience with Kaseya solutions, and what the Kaseya IT Complete Strategy means to him.

Kaseya: What IT challenges do you face on a daily basis and how do Kaseya tools help?
Continue Reading…

13 Things Every MSP Should Know About HIPAA

Knowing HIPAA isn’t just important for healthcare work – it is an absolute requirement.

You must be provably HIPPA-compliant. An MSP can’t do any HIPAA-related work without being HIPAA compliant. The good news is that once you are certified you can vie for HIPAA contracts, and because you are credentialed and knowledgeable, you can charge a premium for your services.

1. Penalties are serious.

Huge healthcare operations all know HIPAA. They have to. They are the ones most impacted by the rules, and most likely to be subject to frequents audits. Smaller operations aren’t always prepared for the risks. But penalties are more than serious.
Continue Reading…

Could Reading a Book Transform Your IT Marketing?

Knowledge is Power

Successful IT marketing is like a mustard seed. A mustard seed is tiny but it makes a bush that is many times larger than a man. There is an ancient parable about faith this small being able to move mountains. Many dismiss this because there is no mustard “tree,” and that’s what the parable references. However, the Black Mustard is an invasive species with individual bushes that can grow fifteen feet high and, eventually, extend into a hill-conquering thicket.

An idea is like a black mustard seed. It doesn’t have to be some universe-changing paradigm to actually alter the universe. One reason Apple took off was because Steve Jobs saw Steve Wozniak monkeying around with an interface appropriated from Xerox. Continue Reading…

Really Setting the Record Straight: Response to ConnectWise’s ‘Fake News’ Blog Post

On May 19, 2017, Arnie Bellini, the CEO of ConnectWise, published a blog on the ConnectWise website titled “Setting the Record Straight: ConnectWise & Kaseya.” That same day, he emailed me directly to say, “Come on Man!” from “one Italian CEO to another” and attached a threat letter from ConnectWise’s lawyers.

Let me set the record straight. Kaseya never said that ConnectWise was discontinuing its Automate (formerly LabTech) product line. Kaseya welcomes the competition and looks forward to facing off with ConnectWise in the marketplace by offering the BEST products available. We at Kaseya are very proud to offer the industry-leading MSP Platform, which is flexible, reliable, secure, scalable and open — everything that MSPs need to scale their operations and grow their businesses. Continue Reading…

MSPs: Protect Yourself and Customer Endpoints Through Layered Security

PC consumers tend to feel to safe so long as they have antivirus protection in place. Some neophytes are comfortable even without having this modicum of protection.

As experienced IT pros, MSPs know better. Antivirus and anti-malware protection is important, but it is only one aspect of keeping MSP and client endpoints safe. Keeping both the provider and customer sides safe is essential. Customers need to be safe because that is what they pay you for – and your reputation is on the line. Continue Reading…

How IT Automation Can Benefit Your School: Build Efficiency While Staying in Budget

IT departments in elementary and secondary schools have many challenges unique to their environments. One fundamental issue is that these districts are locally funded, and budgets rarely increase by more than a meager percentage point or two.

Despite that, changes in educational approaches and the demands of parents and tech-savvy students mean that schools are constantly pressed to adopt cutting-edge technologies.

Technology has transformed learning, and nowhere is this more evident than in the work that students produce. Even primary school students create papers in Word, craft PowerPoint presentations, Photoshop pictures, and edit videos using Final Cut. Continue Reading…

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