The Benefits of Benchmarking Your IT Management Maturity

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If your IT group is like most IT organizations at mid-sized companies, your team faces an ever-growing set of IT challenges. As if existing complexity wasn’t enough, new trends like cloud and mobility are placing significant new requirements on your already strained staff and budgets.

The number of projects continues to grow and your team can’t possibly work any harder. So what’s to be done?

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Why Mobility Management Matters to MSPs’ Customers

As an MSP, does the following scenario sound familiar to you?

A customer (say a small financial institution) calls you to report that one their employees lost a tablet that was used to access sensitive customer information. They are unsure if that information is protected and are now worried about the repercussions if that information is compromised. HELP!

This is a fairly common scenario owing to the proliferation of mobile devices at workplaces. These are powerful computing devices that need management. In this post, let’s discuss the mobility trend and why mobility management is important for Small and Medium-sized Businesses (SMBs)–the typical customers of an MSP.

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Extreme Emergency: Helping America Win the Cybersecurity Fight

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My talk at Kaseya Connect last week was about the need to wake customers up about cybersecurity. There are far too many people who are still taking a head-in-the-sand approach about cybercrime: ignoring it and hoping it will go away. But in fact it is steadily getting worse, and end users need our help securing their networks. The top takeaways from my keynote are facts which are intended to get customers’ attention:

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ESET Announces Enhanced Plug-in Capabilities for Kaseya VSA

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ESET Remote Administrator Plug-in for Kaseya Improves Security Management

ESET®, the global leader in proactive digital protection, announced today an enhanced version of ESET Remote Administrator (ERA) Plug-in for Kaseya® VSA at Kaseya Connect 2015. The re-designed Plug-in integrates with Kaseya VSA to provide central management of ESET Endpoint Solutions across distributed networks.

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Get Off the Hamster Wheel of Endpoint Reimaging

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At times the IT department and the custodial department share a lot in common. Both spend hours cleaning and disinfecting. Both clean up after user misbehavior. Except custodians get the snappy jumpsuits.

For the IT department, though, its Christmas office party mop-up is the extensive malware infection. Reimaging and rebuilding a workstation after a malware infection is a long, repetitive process that takes a couple of hours.

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This Is Not Your Grandmother’s Antimalware

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Rats and worms are on the way… should you be afraid? Unfortunately, for many the answer is yes! The new breeds of malware are increasingly sophisticated and can have devastating effects on companies large and small. The second bit of gloom is that malware volumes are going up exponentially. The AV-TEST Institute is registering over 280,000 new malicious programs every day, so Remote Access Trojans (RATS) with worming functions are just one type of attack that can start to make your knees tremble. Just because we’ve seen APTs and other attacks devastate numerous large corporations this past year, including Sony, Target and Dairy Queen, don’t be fooled into thinking that the SMBs that most MSPs work with are immune. Seventy two percent of the breaches investigated, involve companies with less than 100 employees.

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How to Add Security to Your Managed Services Offering

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I’ve been working at a security vendor for the past 12 years and focusing on the service provider market for the last five, with a specific focus on small and medium business-focused MSPs. Over the years I’ve met with, worked with, collaborated with and, most importantly, learned from MSPs just like you. I’ve often day-dreamed about starting up my own MSP business, but have never pulled the trigger. What I have done, though, is imagine how I would do things from a security perspective, if I ever did decide to start my own MSP business. For my own future reference, and in the spirit of sharing my security-specific knowledge with you, I present to you my managed security blueprint.

Today’s threat landscape is exponentially more complex and sophisticated than it was even two years ago, as evidenced by the almost daily news of data breaches. So, relying on a single solution isn’t really practical–or the best option for your customers. Given that, I would make sure I built a comprehensive, multilayered solution offering to provide maximum protection (and to reduce any potential costs on my end for cleanups) for my customers.

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Helping Your Customers Go Beyond Signature-Based Security

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Your clients face a barrage of security threats every day.

Unfortunately, many of them are probably using legacy, signature-based endpoint security systems. Those products struggle to keep up with the rapid evolution of malware and the increasingly ingenuity of attacks. They have become ineffective in today’s cybersecurity environment. Consider the following:

  • Market research firm IDC reported in 2012 that “signature-based tools … are only effective against 30-50 percent of the current security threats.”
  • Gartner weighed in on the topic, describing signature-based malware detection as “limping along on life support.”
  • In a white paper, Symantec referred to signature-based approaches as “useless in encounters with new malware.”
  • In a May 2013 CIO magazine article, Simon Hunt, CTO of endpoint solutions at McAfee, stated “We are seeing about 150,000 new pieces of malware every day… we’re purely on the defensive.”

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Simple Can be Harder than Complex

“Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains” ~ Steve Jobs.

In this blog article, Don LeClair, Kaseya’s EVP for Product Management, expounded on the Product Design principles we follow here at Kaseya. In today’s post, I am going to discuss a specific design principle – Simplify Everything. I will explain how we used this guiding principle to design Kaseya’s Enterprise Mobility Management (EMM) solution with the sole focus of driving ease-of-use and thus greater value to our customers.

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MSP Pricing Survey – 10 Tips for Higher Growth

The fourth annual Kaseya MSP pricing survey attracted almost 700 responses from MSPs around the world. The 2014 survey included questions on a broad set of topics including demographics, growth rates, services offered, pricing strategies, the prices charged for a variety of services, and price revision plans for 2015. We’ve described many of the findings in our series of MSP Pricing Survey blog posts over the past several weeks.

Based on the survey results, other market research, and conversations with leading MSP luminaries and advisors, here is a list of 10 tips for MSPs who would like to grow faster:

  1. Position a small number of service bundles/tiers with increasing levels of capability. SMB customers want more comprehensive services and see strong value in attractively priced bundled managed services.

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