Day In the Life of a System Administrator – What Would You Do with More Free Time?

Do you pass the shower test in the morning? No, this isn’t referring to how clean you are – it references your attitude about your job.

Are you an IT manager or systems administrator who wakes up in the morning eager to start the day? Do you think about how good the day is going to be while taking your morning shower? Are you excited to get to work? If not, there’s a way to recover the magic and pass the morning shower test. Let’s look at a typical day-in-the-life in IT operations.

Why You Might Not Pass the Test

As an IT manager, you have a tremendous amount of responsibility in planning and directing the IT systems activities in your company. Installation, maintenance, and oversight for every piece of hardware and software fall into your lap. On good days, it’s a challenge. On typical days, it can be a migraine in the making.

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10 Time-Saving Marketing Hacks for MSPs

marketing_hacks_MSP_KaseyaYou know you need to ramp up your marketing efforts.  Everyone is telling you so ― industry advisors, consultants, your sales team, your spouse.  I’m sure you’re dog, if he could, would look up at you and say: Dude. Content marketing.

The problem isn’t identifying the to-do items.  The problem is finding the time to execute.

So, in the time-honored tradition of good, resource-saving hacks, here are 10 ways to help you get more out of the time you invest in your MSP marketing efforts.
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How Endpoint Management (aka Remote Management) Helps Support Enterprise Growth

remote-endpoint-managementIf you are considering growing your business, you are not alone. However, have you analyzed what that growth might mean to your IT operations? For example, when you grow your business through mergers and acquisitions, how do you integrate it all so everything runs smoothly? How do you manage security measures over a widening network? How do you effectively troubleshoot when your infrastructure may be spread over multiple locations? How do you make sure any regulatory compliance is met throughout your growth?

Most importantly, how do you do all this with limited resources while trying to keep costs in check?  You need to make endpoint management a part of any growth strategy. IT managers in all industries face a similar struggle, but let’s look at the banking and credit union industry in particular.

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It’s 2015. Do You Know Where Your Cloud Services Are?

looking-for-cloudDuring a recent joint webinar, I was talking to Charles Weaver, MSPAlliance’s CEO, about MSPs and the cloud. He said something provocative:

MSPs don’t need to transition into the cloud. It’s not like when they had to transition from being value-added resellers. MSPs just need to be able to manage customers in cloud environments.

And for any MSPs sitting on the fence about whether or not to offer cloud services, this realization won’t come a moment too soon.

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MSP Service Package Development: Optimize Profitability 1-2-

high growth msps

High-growth MSPs are 24% more likely to offer a small number of comprehensive service bundles compared to their lower growth peers, according to Kaseya’s last annual MSP survey.

It’s easy to see why this may be more than just correlation, and may actually be causal: standardization.

The Magic of Standardization

By standardizing offerings, MSPs can lower service delivery costs along many dimensions to support increased growth and margins:
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How to Learn to Love an IT Audit

An audit! Among IT professionals, audits have a bad reputation. They are believed to be something to be dreaded, lying somewhere in the continuum of suffering between a root canal and being mauled by a bear. Auditors are seen as being either sadists who enjoy inflicting pain on their victims or zombie-like beings devoid of any measure of human compassion or humor.

Let’s take a quick look at audits from an IT perspective and consider whether or not those views are valid. We should start with a review of what audits are, their objectives, and their methods.

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How to Win the MSP Service Delivery Trifecta: Efficient, Effective, and Consistent

venn3Quick!  What’s the first adjective that comes to mind to describe excellence in MSP services delivery?

If you’re a client, the word could be ‘effective.’  Effective service delivery means that you are getting your desired result.  If your MSP delivers services effectively, you’re a happy camper.

If you’re the IT technician, the word might be ‘consistent.’   Consistency measures the regularity of the use of resources to reach a stated end.  So processes that are consistent (and predictable) make life sweeter when you’re the one driving the IT dashboard.

As an MSP owner, you might say ‘efficient.’  Since efficiency indicates how well you use resources, more efficient services delivery usually means more profit at the end of the day.

Of course, since you’re not a one-dimensional cardboard character, you know you need all three for real, sustainable success as an MSP.  How do you win the trifecta of effective, efficient and consistent service delivery?
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Additional Detail About Product Vulnerabilities Recently Disclosed

Kaseya Update

We at Kaseya take the security of our products very seriously and we would like to provide some additional detail about the product vulnerabilities that we recently disclosed:

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Life, The Universe, and Security Engineering at Kaseya

When I think back at the security situation at Microsoft back around 2002 when Bill Gates released his famous Trustworthy Computing (TwC) memo, our software industry was frail at best. What followed has been over a decade of improvements in software security and security engineering as a discipline. From process to tools. From attitudes to insights. I have been privileged to be part of that and really learn from some great leaders like Michael Howard and Gary McGraw on the subject.

I am talking about security as in “threats,” not “features.” Kaseya has had a strong history in delivering security features to help increase endpoint security through antivirus, anti-malware, patch management and policy-based IT that hardens the endpoints that we manage. In this post though, I want to introduce you to the work we have been doing inside of Kaseya to focus on the threat landscape by delivering stronger security engineering inside of our company. It is hugely different, and comes down to some core beliefs that has become part of our corporate DNA.

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Straight Talk and Tough Love: Building Trust with Your Clients

MSP Client Communication Best Practices
As with any relationship, it takes hard work and dedication to keep MSPs and their clients aligned and in synch.  The worst situation is when you believe everything is fine, but you find out too late that there has been a fundamental misunderstanding.  Maybe your client won’t dramatically throw a drink in your face in front of a restaurant full of people,  but it will still sting if a client walks out the door and moves on to another MSP.

So what should you do to avoid this fate?  You can find guidance in rules that govern any type of relationship.

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