6 Management Capabilities of a Complete Retail IT Solution

May 15, 2012 in Retail IT with 0 Comments

retail IT Solutions - boost efficiency and revenue

You can say that the retail landscape is changing rapidly. Retail stores used to be stand-alone environments, but this is no longer the case. A retail store is now a complex IT environment, made up of a myriad of devices such as PC-based POS terminals, handhelds, RFID readers, manager works stations, local servers, tablets, smart phones, etc. This expanding array of devices plays a critical role in enhancing the customer experience, but it also delivers its own set of management challenges when using a retail IT solution to manage these challenges… including the fact that each store is merely an extension of the bigger IT space that comprises your retailer enterprise.

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Automation: The Smarter Approach to Healthcare IT Solutions

May 11, 2012 in Healthcare IT with 0 Comments

integrated, automated healthcare IT solutions

When healthcare organizations automate existing IT systems, the benefits realized range from reduced downtime and increased productivity to cost reductions and improved user satisfaction. These benefits just aren’t attainable with a manual healthcare IT management strategy that requires dealing with patches, security issues and software upgrades on a one-off basis. By leveraging computer automation platforms, healthcare organizations can establish clear IT policies and exceptions and sleep well knowing that those rules will always be followed… automatically.

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Automated Education Systems Management to Overcome Tight IT Budgets

May 9, 2012 in Education IT with 0 Comments

automated educations systems management technologyIn the educational world, in order to address the goals and needs of administrators, educators and students, IT pros must have effective education systems management in place. In these uncertain economic times, colleges and K-12 school districts are looking to control costs wherever possible. Decision makers are examining all expenditures to see where to cut costs and install greater efficiencies.

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How to use Kaseya to Monitor Remote Desktop Sessions

April 26, 2012 in IT Systems Management, Tech Notes with 0 Comments

Want to know what user or process that is using all the CPU or memory on a terminal server? Kaseya Network Monitor can monitor session processes and set an alarm if a user/process hits the set threshold value for CPU or memory. You can either monitor all users and processes created by RDP sessions or monitor a specified process or user. We have created two Lua scripts that will handle this.

The first script (WMI_RDP_Session_Perf_Process.lua) lets you choose between CPU or memory and set a threshold. Optionally, you can set a process name. Important here is that you check the “No account logon” checkbox since it’s using authenticated WMI sessions to the monitored server.

The second script (WMI_RDP_Session_Perf_User.lua) will let you choose CPU/memory, set a threshold and specify an optional username that you would like to monitor. The syntax is DOMAIN\User but for non-domain connected computers, you will need to specify the local computer name (ie. COMPUTERNAME\User).

Normally you would use the default account for the object but you can specify a specific account for the monitor if needed. The credentials will be passed on to the script for authentication. The statistics will save the CPU or memory usage for RDP sessions. The uniqueness with these scripts is that they will only record RDP sessions. No other sessions like console logons or Windows services will be recorded or checked.

Both scripts will show “Test OK” if nothing hits the threshold. If an alarm is set, a message telling that the CPU or memory usage is high will be presented, along with a list of processes with their data, such as CPU/memory usage and owner (the user that created the process).

Check the KB article at http://community.kaseya.com/kb/w/wiki/monitoring-rdp-sessions.aspx for information on how to download the scripts.

Kaseya Connect 2012 is around the corner!

April 24, 2012 in Events with 2 Comments

Kaseya Connect 2012 starts in just 6 days!  The team here is so excited for this year’s conference.  More sessions, more customers, more sponsors!  The sponsor interest was so strong, we’ve actually run out of places to put them.  Not a bad problem to have.  The attention of the sponsors is great confirmation that Kaseya customers are seen as fantastic opportunities that some of the best vendors in the world want to reach.

One of the best things about Kaseya Connect is the opportunity to network with other IT execs and professionals from all over the world, so we’ve built some specific networking opportunities this year as well as the expanded Partner Pavilion where you can find all the world class vendors.  As always we have the Product Lab which has more than doubled in size this year.  In the Product Lab, attendees will get a chance to connect directly with engineers and product managers for all of our products.  New this year is our Industry Expert Pavilion where attendees can connect directly with the members of our Industry Experts Program.

If you aren’t joining us in Vegas next week, be sure to follow along on our social channels.  We will be live streaming select sessions and to follow along with all the social buzz on twitter just visit the Kaseya Connect website from any device to keep up with the latest.

3 Ways an Automated Financial IT Management Solution Creates Value

April 18, 2012 in Financial IT with 0 Comments

automated financial IT management solutionLarge banks have been using an automated IT financial management solution for decades and today, an increasing number of small to midsized institutions are taking the same route as well in the interest of saving time, money and hassle. IT staff at community banks and credit unions are stretched thin in today’s ‘do more with less’ banking environment. Yet, many financial institutions continue to rely on time-consuming and error-prone manual processes for IT financial management tasks such as configuring and monitoring antivirus software, server hardening, verifying backups and patch reporting.

By automating IT tasks, financial institutions can enable their IT staff to focus on proactive, value-added systems management rather than putting out fires or performing redundant tasks. An automated IT financial management solution should include:

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Automated IT Management for Healthcare Teams of all Sizes

April 12, 2012 in Healthcare IT with 1 Comment

automating IT management in healthcareMany healthcare organizations are currently working to improve patient care by reducing reliance on paper records. Digitizing paper records can streamline IT management healthcare services while reducing the possibility of human error caused by handwriting or clerical mistakes. But then system availability becomes even more crucial to the ongoing operations of a digitized healthcare facility.

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News from RAMP 2012: Software allows retailers to remotely manage all solutions

April 10, 2012 in Events, News, Retail IT with 0 Comments

Retailers with numerous point-of-sale solutions, kiosks and digital signs have the challenge of keeping each system updated and running properly.

“Particularly with kiosks, they can’t be sending people to every single kiosk to update them to make sure they have the latest version of software and patching and security,” said Ray Barber of Kaseya, a company demonstrating its solution last week in Chicago at the Ramp conference. “They need to be able to do that remotely.”

Many retailers, including Redbox, use Kaseya to manage and secure all their devices wherever they are distributed. The Kaseya software allows them to manage their infrastructure from one place, Barber said.

Click here for a more in-depth interview with Barber.

Efficient Retail IT Management is Easier than You Think!

April 10, 2012 in IT Systems Management, Retail IT with 0 Comments

Efficient retail IT management for storesRetail chains have multiple, geographically-dispersed outlets, and they are strongly dependent on the business continuity of all branches for profitability. The availability of point-of-sale (POS) equipment (including cash registers), the registration of purchases and sales numbers reporting are crucial for customer satisfaction, business operations, inventory control and company image.

Retail organization must focus on delivering positive customer experiences that build loyalty and drive share of wallet… while simultaneously controlling costs and improving margins. Savvy deployment of retail IT management technology is a primary contributor in delivering exceptional services to your customers and in efficiently adapting to their evolving shopping patterns.

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Determining Optimal Margins for your Managed Service Offerings

April 9, 2012 in MSP with 0 Comments

Webinar - Determining Optimal Margins for your Service Offerings

WEBINAR REPLAY:  MSP Pricing Tips – Determining Optimal Margins for Your Service Offerings (originally aired March 2012)

Led by MSP pricing expert Erick Simpson of MSP University, this webinar presented key MSP pricing tips to achieve optimal margins as part of an MSP service delivery offering.

As a sneak peak of the session, Erick’s presentation on determining optimal IT managed service margins covered:

  1.  An introduction to key pricing factors
  2. How to define – and calculate – labor cost
  3. How to define – and calculate – overhead cost
  4. How to use these data to optimize profits
  5. How to use these data to grow your business

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