Comments for Kaseya Our Automation. Your Liberation http://blog.kaseya.com Kaseya Blog Thu, 19 Nov 2009 19:56:29 +0000 http://wordpress.org/?v=2.8.6 hourly 1 Comment on Kaseya Next Generation Communication Coming Soon by Tom http://blog.kaseya.com/?p=717&cpage=1#comment-5609 Tom Thu, 19 Nov 2009 19:56:29 +0000 http://blog.kaseya.com/?p=717#comment-5609 We should have the say whether the bug is major or not. By giving us access to the upgrade, showing us a list of unresolved issues, and allowing us to make the decision whether we want to move forward or not. Also, with a running bug list, have an expected date for each fix, and provide updates in a rollup like they do for Exchange server. We should have the say whether the bug is major or not. By giving us access to the upgrade, showing us a list of unresolved issues, and allowing us to make the decision whether we want to move forward or not.

Also, with a running bug list, have an expected date for each fix, and provide updates in a rollup like they do for Exchange server.

]]> Comment on Kaseya Next Generation Communication Coming Soon by Ray http://blog.kaseya.com/?p=717&cpage=1#comment-5608 Ray Thu, 19 Nov 2009 19:45:11 +0000 http://blog.kaseya.com/?p=717#comment-5608 Good point about all the bugs, but who is to say what is major and what is not? For example, the ability to open a ticket from an alert is not major to my biz, but it could be huge to someone else. How about the ability to see when the last time a procedure (script) executed, or even to see a list of machines EVERY time you choose a procedure? These issues were worked out in the last few days, and I suspect that had this been rolled out with those unresolved Kaseya would not fare well in the market. I agree they need to managed expectations better, and if they promise a timeframe they should be willing to hire the resources to make it happen. Good point about all the bugs, but who is to say what is major and what is not? For example, the ability to open a ticket from an alert is not major to my biz, but it could be huge to someone else. How about the ability to see when the last time a procedure (script) executed, or even to see a list of machines EVERY time you choose a procedure? These issues were worked out in the last few days, and I suspect that had this been rolled out with those unresolved Kaseya would not fare well in the market. I agree they need to managed expectations better, and if they promise a timeframe they should be willing to hire the resources to make it happen.

]]> Comment on Kaseya Next Generation Communication Coming Soon by Gene http://blog.kaseya.com/?p=717&cpage=1#comment-5607 Gene Thu, 19 Nov 2009 18:12:02 +0000 http://blog.kaseya.com/?p=717#comment-5607 Tom, You make some very good points and your argument has some validity. I would like to point out however that your last statement about them not caring about their customers and just their own reputation is a little counter intuitive. Reputations are carried by the people who use the product. Thus if they are concerned about their reputation they would naturally be concerned about their customers. I highly doubt Kaseya cares all that much about what other MSP software providers think of them. Tom,

You make some very good points and your argument has some validity. I would like to point out however that your last statement about them not caring about their customers and just their own reputation is a little counter intuitive. Reputations are carried by the people who use the product. Thus if they are concerned about their reputation they would naturally be concerned about their customers.

I highly doubt Kaseya cares all that much about what other MSP software providers think of them.

]]> Comment on Kaseya Next Generation Communication Coming Soon by Tom http://blog.kaseya.com/?p=717&cpage=1#comment-5606 Tom Thu, 19 Nov 2009 18:00:46 +0000 http://blog.kaseya.com/?p=717#comment-5606 Yes, but we cannot expect all the bugs to be worked out prior to the first production release either. If Microsoft did that... they would still be working on out the bugs with Windows XP. I say, work out the major bugs, release what you have and make hotfixes and service packs available to get the rest cleaned up. If we know what the issues are in a release, we have the choice to install the new version or wait until the patch comes along, just like any other application we buy today. To sit by silently only tells me that they don't care about their customers, only their own reputation. Yes, but we cannot expect all the bugs to be worked out prior to the first production release either. If Microsoft did that… they would still be working on out the bugs with Windows XP.

I say, work out the major bugs, release what you have and make hotfixes and service packs available to get the rest cleaned up. If we know what the issues are in a release, we have the choice to install the new version or wait until the patch comes along, just like any other application we buy today.

To sit by silently only tells me that they don’t care about their customers, only their own reputation.

]]> Comment on Kaseya Next Generation Communication Coming Soon by Ray http://blog.kaseya.com/?p=717&cpage=1#comment-5605 Ray Thu, 19 Nov 2009 17:13:13 +0000 http://blog.kaseya.com/?p=717#comment-5605 I suspect Kaseya is not sure how long it will take to flush out the rest of the bugs in the code. There is a controlled release to production going on right now, and I hear the dev team is pretty bogged down in working through issues. "It's better to be silent and be thought a fool than to open your mouth and remove all doubt." Kaseya knows this is a make or break release that they need to get right the first time. I suspect Kaseya is not sure how long it will take to flush out the rest of the bugs in the code. There is a controlled release to production going on right now, and I hear the dev team is pretty bogged down in working through issues. “It’s better to be silent and be thought a fool than to open your mouth and remove all doubt.” Kaseya knows this is a make or break release that they need to get right the first time.

]]> Comment on Kaseya Next Generation Communication Coming Soon by Michael http://blog.kaseya.com/?p=717&cpage=1#comment-5604 Michael Thu, 19 Nov 2009 08:26:32 +0000 http://blog.kaseya.com/?p=717#comment-5604 It looks like the definition of "very soon" means more than 45 days. We're anxiously awaiting the formailzed communication as to when the yet-to-be-determined release date will be; some offical info would be nice. I have a series of scripts I want to build, but I am waiting on the new scripting interface. It looks like the definition of “very soon” means more than 45 days. We’re anxiously awaiting the formailzed communication as to when the yet-to-be-determined release date will be; some offical info would be nice.

I have a series of scripts I want to build, but I am waiting on the new scripting interface.

]]> Comment on Screenshots of Kaseya 6 by Robbert M http://blog.kaseya.com/?p=457&cpage=1#comment-5603 Robbert M Tue, 17 Nov 2009 13:33:06 +0000 http://blog.kaseya.com/?p=457#comment-5603 From what i heard and seen this looks pretty good. Just a question, will it be better to use MS server 2003 or MS server 2008? since im about to get a new server soon and would like to know if i should start experimenting a little with Server 2008. regards From what i heard and seen this looks pretty good.

Just a question, will it be better to use MS server 2003 or MS server 2008? since im about to get a new server soon and would like to know if i should start experimenting a little with Server 2008.

regards

]]> Comment on Kaseya Next Generation Communication Coming Soon by Ray wilkerson http://blog.kaseya.com/?p=717&cpage=1#comment-5595 Ray wilkerson Thu, 05 Nov 2009 21:23:41 +0000 http://blog.kaseya.com/?p=717#comment-5595 Any word yet? I am desperate for the new scripting interface. The one in K2008 is a PITA for nested scripting. I am very anxious to lay hands on the remote command line and registry stuff as well. Any word yet? I am desperate for the new scripting interface. The one in K2008 is a PITA for nested scripting. I am very anxious to lay hands on the remote command line and registry stuff as well.

]]> Comment on Kaseya Next Generation Communication Coming Soon by Richard Maynard http://blog.kaseya.com/?p=717&cpage=1#comment-5543 Richard Maynard Thu, 29 Oct 2009 15:45:52 +0000 http://blog.kaseya.com/?p=717#comment-5543 Yeah - come on! Everyone takes the piss when Microsoft let their release dates slide! /me starts a chant We want Kaseya 6! When do we want it? Now! Yeah – come on! Everyone takes the piss when Microsoft let their release dates slide!

/me starts a chant

We want Kaseya 6! When do we want it? Now!

]]> Comment on Kaseya Next Generation Communication Coming Soon by Gene http://blog.kaseya.com/?p=717&cpage=1#comment-5542 Gene Thu, 29 Oct 2009 15:43:34 +0000 http://blog.kaseya.com/?p=717#comment-5542 I have my surf board ready. Where is my wave? I have my surf board ready. Where is my wave?

]]> Comment on With SaaS Do You Really Need Remote Backup Software? by Stephen Garriques http://blog.kaseya.com/?p=730&cpage=1#comment-5540 Stephen Garriques Wed, 28 Oct 2009 13:49:32 +0000 http://blog.kaseya.com/?p=730#comment-5540 Moving to the cloud is very do-able but then theres the risk of what do you do when the Internet goes down or an cloud outage? Usually these are temporary outages that don't last that long but hey in other situations it could. For larger companies with larger data and more employees I think you would take a more hybrid approach. For smaller companies moving 100% to the cloud, which is do-able, your still going to have to backup data in the cloud because you never know what may happen. Wether your using an Amazon EC2 instance to run applications in the cloud or Google Apps for documents you always need a backup plan. Never put all your eggs in one basket! You'll always need that data in atleast two different places. Moving to the cloud is very do-able but then theres the risk of what do you do when the Internet goes down or an cloud outage? Usually these are temporary outages that don’t last that long but hey in other situations it could. For larger companies with larger data and more employees I think you would take a more hybrid approach. For smaller companies moving 100% to the cloud, which is do-able, your still going to have to backup data in the cloud because you never know what may happen. Wether your using an Amazon EC2 instance to run applications in the cloud or Google Apps for documents you always need a backup plan. Never put all your eggs in one basket! You’ll always need that data in atleast two different places.

]]> Comment on Kaseya Next Generation Communication Coming Soon by Chad Gniffke, Sr. Product Marketing Manager http://blog.kaseya.com/?p=717&cpage=1#comment-5536 Chad Gniffke, Sr. Product Marketing Manager Mon, 26 Oct 2009 18:04:01 +0000 http://blog.kaseya.com/?p=717#comment-5536 Stephen, keep your eye on the blog and/or your inbox. Announcements will be made as soon as some last minute details are taken care of. Thanks! Stephen, keep your eye on the blog and/or your inbox. Announcements will be made as soon as some last minute details are taken care of. Thanks!

]]> Comment on Kaseya Next Generation Communication Coming Soon by Chad Gniffke, Sr. Product Marketing Manager http://blog.kaseya.com/?p=717&cpage=1#comment-5535 Chad Gniffke, Sr. Product Marketing Manager Mon, 26 Oct 2009 18:03:05 +0000 http://blog.kaseya.com/?p=717#comment-5535 Sorry, the delay in my response to you Kent. I will agree that your rational is right on the money. However, announcements are being held at bay until some last minute house keeping items are completed. Your continued patience is awesome! Sorry, the delay in my response to you Kent. I will agree that your rational is right on the money. However, announcements are being held at bay until some last minute house keeping items are completed. Your continued patience is awesome!

]]> Comment on Kaseya Next Generation Communication Coming Soon by Charles http://blog.kaseya.com/?p=717&cpage=1#comment-5534 Charles Mon, 26 Oct 2009 18:00:09 +0000 http://blog.kaseya.com/?p=717#comment-5534 I assume as the waves happen you'll start getting notification. They're basing the waves, iirc, on Size of deployment, length of time as a customer, whether your an MSP or an IT Dept, etc I assume as the waves happen you’ll start getting notification. They’re basing the waves, iirc, on Size of deployment, length of time as a customer, whether your an MSP or an IT Dept, etc

]]> Comment on Kaseya Next Generation Communication Coming Soon by brian http://blog.kaseya.com/?p=717&cpage=1#comment-5521 brian Sat, 24 Oct 2009 08:32:06 +0000 http://blog.kaseya.com/?p=717#comment-5521 and we? and we?

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