http://blog.kaseya.com Kaseya Blog Wed, 8 Sep 2010 23:04:50 +0100 hourly 1 http://wordpress.org/?v=3.0.1 http://blog.kaseya.com/?page_id=210&cpage=1#comment-6364 The Secret To IT Service Delivery...Communication - IT Center - Blog - IT Center - Kaseya Community Thu, 01 Jul 2010 22:47:32 +0000 http://blog.kaseya.com/?page_id=210#comment-6364 [...] Be as close to a click away as possible.  There are many ways to get in touch with people today and when someone needs help with their computer, they don’t want to rely on just one means of communication.  Making it easy and efficient for people to get help is the key to a happy network.  Take some time to reevaluate how you receive and process help requests and see if you can’t widen your options a bit without losing control of your tickets.  With people being more mobile, perhaps you can play around with Twitter? [...] [...] Be as close to a click away as possible.  There are many ways to get in touch with people today and when someone needs help with their computer, they don’t want to rely on just one means of communication.  Making it easy and efficient for people to get help is the key to a happy network.  Take some time to reevaluate how you receive and process help requests and see if you can’t widen your options a bit without losing control of your tickets.  With people being more mobile, perhaps you can play around with Twitter? [...]

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