Many of you have been waiting for the Kaseya next generation application to be released and ready for market. There have been previous comments made concerning the launch of October 1 and now that it is the 5th, well you can figure it out.
With that, the application is nearing “launch readiness” and formalized communication will be coming your way with new time-lines very soon.
Kaseya is a very important part of our customers business and we will not release the product until it meets expectations and requirements needed for a successful business. Know that our delay is only insuring the highest level of quality control possible.
Thanks to everyone for your continued patience.
Comments welcome, I will do my best to answer all of them.
Thanks Chad. Transparency with launches is rare. Keep us posted!
So… are we talking weeks or months??
Michael, right now it won’t be weeks, but communication should be going out soon with new dates. Thank you for your comment.
Just curious, so this means it will be closer to months? Thanks for all you guys are doing. I am sure it will be worth the wait.
Thanks for the update Chad. I’m REALLY looking forward to this! Can’t wait to get K6 in house and start testing.
Alex, it has been a fun road. With a completely new framework, it is so important that all details are tested to insure quality control. Your comment is appreciated and I look forward to getting into your hands soon. Always love seeing your tweets about how you are using the product. Thanks!
Just remember to wrap it with the blue bow: http://twitter.com/KaseyaCorp/status/3605746759
Need a beta tester for the hosted version? I’m your guy!
Should we be calling this Kaseya 2010?
Sure does look like it…
Tom, I appreciate your comment/question. I don’t have any updates on timeline, but getting this product to market is the primary focus every day. Formal communication will follow shortly. Thank you for your continued patience.
I was so looking forward to having a new toy to play with this month
Tullibo,
Yes and we were looking forward to giving it to you. We are working closing with many of our customers to insure that the solution meets requirements and runs well in their production environment. The sooner this process is completed the sooner the project will be generally available. Just know that our delay is merely a quality control process that is only making the final release that much better. Thanks again for your thoughts.
I’m *really* keen to start using Kaseya 6. I think it’s going to make a big difference to the way we work based on what I saw from the User Conference video. It needs to really… it does so much right now… but the interface is hardly elegant – and that’s the bit we all use as IT folk all day, every day.
Richard, I am so glad that you are excited. The app is definitely prettier and I can honestly say that some of the upgrades will become paramount to the continued development of our customers businesses. Thanks for the comment and I look forward to your feedback once you have integrated it into your business.
Is this going to be a phased release? I would imagine that with an update as large as this, you would not release it to everyone at once. Looking forward to it.
Greg, you are right, this update is HUGE! Discussion of a phased released has been considered and as you note would most likely make the most sense. As I know more and decisions are finalized I will provided updates. We are in the 11th hour…
I think they should start with Company Names starting with Z and working down.
I am thinking those who purchased the most recently, (Since we would have the least number of agents)..we can work out the bugs for the bigger installations..
I completely understand that delays occur especially when the upgrade is such a major release. Taking the time to get it right is far more important than satisfying our eagerness for a new toy to play with.
However, since version 6 is in RC or RC2 now, why not release the formal announcement about it so that we can all know what’s included. Many of us have other projects that could be changed or eliminated depending on what features are coming.
Sorry, the delay in my response to you Kent. I will agree that your rational is right on the money. However, announcements are being held at bay until some last minute house keeping items are completed. Your continued patience is awesome!
Any updates on a K6 release? I would sure be cool if Kaseya had something on their site with updates as to when things will be released.
Stephen, keep your eye on the blog and/or your inbox. Announcements will be made as soon as some last minute details are taken care of. Thanks!
When when when when when when when? When?
My rep told me yesterday that the first round of Beta users got their emails to upgrade to the General Release 2 days ago.
Where is the more information we’re looking for?!
I Thought the beta testers were allready in the release candidate version? And that was more then a month ago. Will Kaseya 6 be a Christmas gift, or will it be 2010?
Please update us, we heard a lot of date, Q3, Q4, october, but still no luck.
Someone??
Beta Testers were/are using the release candidate. They got their email to upgrade to RTM/General Availability.. IE they’re using the release product
and we?
I assume as the waves happen you’ll start getting notification. They’re basing the waves, iirc, on Size of deployment, length of time as a customer, whether your an MSP or an IT Dept, etc
I have my surf board ready. Where is my wave?
Yeah – come on! Everyone takes the piss when Microsoft let their release dates slide!
/me starts a chant
We want Kaseya 6! When do we want it? Now!
Any word yet? I am desperate for the new scripting interface. The one in K2008 is a PITA for nested scripting. I am very anxious to lay hands on the remote command line and registry stuff as well.
It looks like the definition of “very soon” means more than 45 days. We’re anxiously awaiting the formailzed communication as to when the yet-to-be-determined release date will be; some offical info would be nice.
I have a series of scripts I want to build, but I am waiting on the new scripting interface.
I suspect Kaseya is not sure how long it will take to flush out the rest of the bugs in the code. There is a controlled release to production going on right now, and I hear the dev team is pretty bogged down in working through issues. “It’s better to be silent and be thought a fool than to open your mouth and remove all doubt.” Kaseya knows this is a make or break release that they need to get right the first time.
Yes, but we cannot expect all the bugs to be worked out prior to the first production release either. If Microsoft did that… they would still be working on out the bugs with Windows XP.
I say, work out the major bugs, release what you have and make hotfixes and service packs available to get the rest cleaned up. If we know what the issues are in a release, we have the choice to install the new version or wait until the patch comes along, just like any other application we buy today.
To sit by silently only tells me that they don’t care about their customers, only their own reputation.
Tom,
You make some very good points and your argument has some validity. I would like to point out however that your last statement about them not caring about their customers and just their own reputation is a little counter intuitive. Reputations are carried by the people who use the product. Thus if they are concerned about their reputation they would naturally be concerned about their customers.
I highly doubt Kaseya cares all that much about what other MSP software providers think of them.
Good point about all the bugs, but who is to say what is major and what is not? For example, the ability to open a ticket from an alert is not major to my biz, but it could be huge to someone else. How about the ability to see when the last time a procedure (script) executed, or even to see a list of machines EVERY time you choose a procedure? These issues were worked out in the last few days, and I suspect that had this been rolled out with those unresolved Kaseya would not fare well in the market. I agree they need to managed expectations better, and if they promise a timeframe they should be willing to hire the resources to make it happen.
We should have the say whether the bug is major or not. By giving us access to the upgrade, showing us a list of unresolved issues, and allowing us to make the decision whether we want to move forward or not.
Also, with a running bug list, have an expected date for each fix, and provide updates in a rollup like they do for Exchange server.