This post is a solid perspective from Evovle IT in Australia. A few one-liners that I like from the post:
“…I’m here to tell you that the IT Guy is a dying breed”
“If you don’t have a partnership with a technology company that understands business you’re likely to be left behind in the wake of your competitors.”
“So if you rely on your IT guy there will inevitably be one day soon he’s not available to assist you when you need urgent support…”
“You want your PC fixed ‘cause it’s broken? – call the It guy. You want to make an ongoing and long term improvement to the way you do business? – call your technology partner.”
To see the full article, go read Clayton Moulynox’s blog Small Business Daily. Nicely put.
Posted in Chad Gniffke.
By Chad Gniffke, Sr. Product Marketing Manager
– August 24, 2009
Do you have a dashboard for your managed services practice? If not, you are missing out on an amazing opportunity to connect with your prospects and customers in a very real, very significant way. For many people not doing IT we are just geeks who operate in a black box of sorts. Dashboards give outsiders a glimpse of all that you do for them.
Here is an excerpt from Seth Godin’s Blog that I think has incredible relevance for ITSP and IT Departments alike.
Building good dashboards isn’t difficult, but it’s an excellent marketing strategy. A few brainstorms:
1. If you can add a digital dashboard to your service, do it. Continued…
Posted in Brendan Cosgrove.
Tagged with IT Business, IT Management, itsp, MSP, service delivery.
By Brendan Cosgrove, Executive Technology Coach for The TECHgrove
– August 14, 2009
There are a bunch of computer inventory software apps available that inventory, audit, and catalog computers. I have found however, that when looking for a solid inventory system, there are a few things to note prior to making your investment.
1. Deployment should be quick and easy. This might be a “no kidding Einstein” point I am making, but there are too many computer inventory software systems that make deployment extremely complicated. When I mean easy, I am referring to the story I heard yesterday about a company who deployed 3,500 agents to 15 countries in 8 hours. This is the “quick and easy” I am referring to. Continued…
Posted in Chad Gniffke.
Tagged with computer inventory software, IT Business, Productivity.
By Chad Gniffke, Sr. Product Marketing Manager
– August 10, 2009
If you have been following Alan Davis’s mission to improve support satisfaction at Kaseya it is AWESOME to see his follow through. From his first announcement, his first update on the progress, and now 2 months later, improvement is still happening and he is very close to his goal of 90% satisfaction by years end.
Here is Alan’s formal update:
Dear All
The hard work continues around the globe and the support group has again shown ongoing improvements in customer satisfaction levels throughout July.
Continued…
Posted in Chad Gniffke.
Tagged with customer support.
By Chad Gniffke, Sr. Product Marketing Manager
– August 3, 2009
The IT Service Provider market is a mixed bag right now. Some companies are thriving and others are seeing difficulties. If you are in a slump and need a few new ideas to get your heart back in the game, here a short list for you to work on.
5 Tips to For Those Who Are Struggling To Deliver Managed Services
Package your offering. This may be commonplace for many of you reading this, but I realize all too well that it is not always that obvious. Continued…
Posted in Chad Gniffke.
Tagged with IT Business, IT Management, managed services, MSP.
By Chad Gniffke, Sr. Product Marketing Manager
– July 30, 2009
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