Kaseya Aides Police in Recapture of Stolen Laptop

It was an early Sunday morning when Agility Networks received a frantic call from one of their customers.  An unfortunate break-in had occurred and a very important laptop, with sensitive information, had been stolen. The client was concerned that he did not have any information to give the police to help track down the laptop.  The private business data was at risk of being viewed by outsiders and possibly lost all together.

All Agility Network clients are currently utilizing the Agility Management Platform, powered by Kaseya. Knowing that the Kaseya agent loads quickly upon system startup and that it could be manipulated if the laptop connects to the Internet, we knew that something could be done using the powerful scripting engine offered by Kaseya. The Agility Management Platform Administrators Group put the “stolen computer” script into action.

Here are the details of the script:

  • Send the consultant and operations team a text message and e-mail when the laptop connects to the Internet
  • Save the public IP address used by the laptop and log on the Agility Management Platform (Kaseya)
  • Forcefully reboot the laptop after deleting the operating system files; essentially disabling it

The following Saturday (6 days later) we received a text message from the Agility Management Platform. The laptop had connected to the Internet. I immediately logged in and was pleased to see that the Public IP Address of the laptop had been recorded. Shortly after, I saw log entries indicating that the laptop had been rebooted and the operating system broken. The thief would now have to go through several technical hoops to get to any of the data on that laptop and we had information the police could use to track the laptop. As a precaution, if the laptop is recovered, all business data on the laptop will be retrievable by the consultant.

The next day the public IP address was handed over to the detective working the case who then issued a subpoena to the relevant ISP. The ISP has provided the police department with the account information associated with that public IP and we are currently waiting for the police to serve a warrant and retrieve the stolen laptop.

What a ride thanks to Kaseya.  For more Stolen Laptop Script ideas visit the Kaseya Forum.

This post was written by Andy Baran of Agility Networks.

Agility Networks provides IT Consulting and Managed Services Expertise to small and mid-sized businesses in the Chicago-land area.

11 Responses to “Kaseya Aides Police in Recapture of Stolen Laptop”

  1. A single lost or stolen laptop costs a business an average of nearly $50,000. At least, that’s the word from an Intel-sponsored study by the Ponemon Institute.

    That figure is based on Ponemon’s recent voluntary survey of 28 US companies reporting 138 separate cases of missing laptops.

    Read about it here: http://www.theregister.co.uk/2009/04/23/ponemon_intel_lost_laptop_study/

  2. Lesedi M Britt October 2, 2009 at 1:46 am #

    Hi All

    My Laptop is stolen, and I would like to do everything possible to get this laptop back, it contains lifetime information

  3. Garth October 5, 2009 at 10:16 pm #

    Hi Lesedi
    We have chatted about this and unfortunately a basic requirement is that you have a Kaseya agent loaded. I am discussing the deployment with your provider in JHB.

  4. vmware consulting July 28, 2011 at 1:48 pm #

    Many people have a problem of stolen laptops, which costs them a lot of money. Thanks for posting this article. It’s very interesting and informative.

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  6. Dantel Örnekleri June 14, 2013 at 3:03 pm #

    After I originally commented I appear to have clicked the -Notify me when new comments are added- checkbox and
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  7. Dean Rabbani June 14, 2013 at 10:22 pm #

    More laptop owners need to be aware of the risks posed to their laptops and take the right steps to better protect their devices and information. This article is a great resource and good place to start for people unsure of how to better protect their laptop.
    By using trackable ID tags on all of your important devices, you’ll increase the odds of whoever finds those devices returning
    them to you.
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  10. Martin October 2, 2013 at 7:42 am #

    Well, this was almost totally useless article.

    It doesn’t describe how to set up this lost laptop script, and the link that is in there is broken 🙁

  11. Brendan Cosgrove October 6, 2013 at 9:12 pm #

    @Martin – This article is 4 years old now, and the scripts have changed a bit. Send a message to ben.lavalley@kaseya.com for details on the latest versions of the procedures, etc.

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