IT automation, where systems management software helps run the routine, day-to-day tasks of IT maintenance, can help K-12, university and college IT professionals run their entire networks smoothly – from one central location. By automating IT processes, delivering support capabilities remotely and breaking free from the outdated break/fix model, school districts can operate more efficiently, securely and cost effectively. IT automation delivers relief from the administration, monitoring and helpdesk chores that take up so much time and budget.
Education IT Systems Management Challenges:
- No centralization
- Point solutions used to coordinate tasks
- No patch management software
- Systems management software applications not updated frequently enough
- Onsite support too time consuming
- Reactive instead of proactive
So much time is spent putting out fires, there’s no opportunity to get ahead of these issues… to be organized and strategic.
IT Systems Management Automation Solutions to Challenges:
- Consolidation under one interface
- Integrated patch management
- Time savings resulting in cost savings
- Staying within school district/university/college budget
- Ability to be an IT Systems Manager
After automation, education IT professionals have the time and bandwidth to make strategic decisions, get organized and move beyond the ‘putting out fires’ environment.
Survey of Systems Management Issues
A recent ZiffDavis survey of IT professionals measured attitudes about IT automation. It also evaluated the savings and return on investment that organizations realize when implementing automation solutions. When asked about their biggest challenge, in terms of systems management, nearly half of survey respondents cited “providing satisfactory service levels to end users.”
It‘s interesting that this seemingly basic expectation – that schools, staff and students should have the tools and resources they need to do their jobs each day – has become a challenge for education IT departments. Obviously, keeping applications and systems up and running isn‘t as simple as it sounds.
The ROI of IT Systems Management Automation
The benefits of IT systems management automation are clear, but how do they translate to hours and dollars saved? The survey reports that, “Automation technologies can reduce complexity, improve response time and reduce the need for putting out fires.” The study also found that systems management automation reduces the average repair time for system problems by more than 60 percent. The same is true for reductions in tech support visits. Automation also cuts down on travel associated with dispatching technicians to service calls, which conserves resources.
Learn how education IT professionals manage remote systems management from their office and improve levels of service delivery. Listen to our webinar – 5 tips for education IT directors here.