Why “I told him to use the network drive.” is never a good excuse.

Whether you are in corporate IT or a service provider one of the hardest things to do, especially in SMBs is to get users to comply with policies like “Store all company data on the server.”    Its a great policy, and like all great policies, it is there to protect the company, and the end user, and even the IT guy, but it doesn’t matter what a policy is when important data gets lost.  The IT guy still gets the blame most of the time.  There are so many versions of the classic escape from blame attempt for IT guys. Classic IT excuses:

  • “I told him to use the s:\ drive for all his sales orders.’
  • “She shouldn’t have made a copy and kept it on her laptop.”
  • “Its not my fault if you didn’t store it on the server.”
  • “Did you backup your local documents to a usb drive?”
  • “I’m sorry you lost your custom stainless steel USB drive that is waterproof and bombproof but you shouldn’t have put important data on it.”

When data is lost, it hurts.   It always hurts someone, even when its not so hard to re-create, and at the very least, as an IT guy, your reputation takes a ding.  Conversely, if you can protect data and restore it on request, you are, at the least a solid IT guy who knows what matters or even better, depending on the data, you are a HERO.

In this age of increasing reliability of hardware, backups can become second thoughts. (Insert story of the good old days when you had a quad drive DDS or DLT tape library that cost over $100K to backup your 250 GB from 5 offices, because the huge new 4.5 GB drives in the servers failed annually.)  Then a natural disaster hits, like what’s happening in Japan right now, and backups become important again.  Don’t get lazy.  Make sure the systems you are responsible for are protected.  Kaseya has its own suite of backup and disaster recovery options, which we’ll link to at the end of this because this is our blog, but the problem isn’t a lack of products, its about layers of protection, and managing those layers and the data protected therein.

So, the goal here isn’t to be patronizing to you, our loyal readers.  You’re smart.  You understand the value and importance of a solid backup strategy.  Just don’t cut corners on your backup strategy.

Click a link below to learn more about Kaseya’s data protection options.

Kaseya Backup – Image based backups powered by Acronis

Kaseya Online Backup – File and Folder backup to the cloud

ApplicationLevel Backup– Application level backup and restore from our 3rd party partner AppAssure.

6 thoughts on “Why “I told him to use the network drive.” is never a good excuse.

  1. Not 100% sure I agree with everything here.
    We can backup every file on every workstation every day to multiple places but the cost is higher than most companies are willing to pay. That’s why we ask them to store critical data on the server. I always tell customers that data on the server is guaranteed but not on their workstations. They accept that and work within it.
    It’s when you don’t have a strictly defined and enforced data policy that you find yourself trying to recover data from a place that you shouldn’t have to.

  2. Craig, I would agree with you. Great policy too. Nevertheless, defining the policy is the easy part. Enforcing it is quite another. My point being that even when some violates policy, if the data is important they’ll still ask the IT guy for help. So in some cases, protection outside of the policy is a wise move.

    How do you enforce the policy?

  3. Brendan,
    While I do agree with you, I also agree with Craig. I have worked at companies that have enforced the “save to network” policy and it worked fine. My current employer is more the let the users save to local. I am more the save to network type, and train the users to understand why.
    My boss is taking the approach of guaranteeing the information on the network, but we will also back up the Documents and Setting directory, with out a guarantee.

    1. I am more on the save to the network side as well. Its really a risk determination. Neverthelss, I think the trend is more towards data saved locally, especially in the laptop world. This trend is due in part to the fact that there are so many ways to protect that data now, that previously weren’t as simple, or cost effective.

      Of course with Office 2010 and Google Docs, for example, the next question is how to protect the data that’s being stored in the cloud.

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