What to do with the unexpected?

Have you ever been in the middle of something totally routine and practiced that you think you may be able to it in your sleep?  Have you ever found yourself plodding through a task list and then come upon something so unexpected that it ruined the flow of your work?  Let’s flip this around now, have you ever been in the situation like this violinist below, where you’re in the middle of executing a brilliant performance, let’s call it a  SQL upgrade and AD migration project, when something totally unexpected and even rude happens?

How you deal with this disruption is critical.  It can change the entire outcome for better or for worse. Consider how automating the r0utine tasks will allow you to free up your time to focus on the exceptions; the one-offs; the unexpected.

If you’re spending time checking backup status on 300 servers is that really the best use of your time?  Why not just deal with the exceptions?  Leverage a framework that helps you deal directly and quickly with the exceptions on the 4 servers that had backup issues rather than spending time confirming for all 300.

Consider today what you are forced to do with exceptions and imagine a better more simple and more effective systems management methodology.


 ps – this video was originally viewed on michaelhyatt.com

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