How do you prevent expensive downtime in a retail environment that is specialized, forever changing and geographically dispersed? Can you solve this problem with more hardware? More redundancy? Most retail IT system management options just aren’t cost-effective. We all know that a more consistent and better managed retail IT environment has less downtime, but how do you make that happen?
More than 60% of retail IT departments have issues that require on-site visits. Even if you could solve more issues remotely, you’d still have to tackle them one at a time, which becomes a never-ending break/fix cycle. Smarter remote systems management tools would enable scheduled maintenance tasks, decrease unplanned downtime and allow you to remotely work on devices without disturbing the current user.
Everyone wants more detailed inventory information. With so many devices in so many places, it’s all but impossible to capture it all. The solution is to have a retail IT system that’s a part of everything. This solution would automatically collect and update retail inventory information everywhere. It would know about your retail IT systems, and it would let you extend them to automatically include new devices.
Challenges in Managing POS Devices
Many retail IT managers are using cobbled together POS solutions that result in data that doesn’t match, multiple entries, multiple errors and a reporting process that’s a nightmare. Tightly integrated IT systems management means complete visibility, a solution that allows you to see audit and inventory data in the same retail IT system and context as service schedules, so the right hand knows what the left hand is doing.
Most of today’s management tools don’t recognize the needs of your retail software and specialist hardware. This POS management challenge can be resolved via automatic distribution of software updates to local download points and remote monitoring of update processes to ensure alignment with your retail software’s specific requirements. Light-weight monitoring from one device to another means no VPNs or network overhead and no special site requirements.
Today, retail IT systems are built with retail-specific footprints, attached devices and software systems. These systems are widely dispersed, business-critical and often only tenuously attached. This creates special challenges for retail IT system management, in a highly competitive market landscape where efficiency is crucial for business success. This is why it’s so important to look for a retail IT system management solution that enables your retailers to proactively monitor and manage their IT environments from anywhere, at anytime. You want to have complete management capabilities, the power of automation and the time to focus on the strategic initiatives that will drive expansion, efficiency and customer satisfaction.
Free white paper: Top 5 Retail IT Challenges and Solutions. Download this white paper to learn more how to proactively monitor and manage your retail IT system environment anywhere, anytime, whether in or out of a domain.