Are you a harried, yet innovative IT Administrator? With increased IT complexity, driven by cloud, mobility, and big data, it is no wonder that IT administrators are working harder than ever, but still having trouble keeping up. Yet, I hear story after story about the creative, innovative approaches that IT admins are taking to address these new challenges. Usually these approaches involve automation. In fact, IT automation needs to be part of every MSP and IT organizations’ plans to deal with the increased IT complexity, greater workloads, and flat budgets faced by every organization in every industry, in every part of the world.
But I still encounter resistance to IT automation by those who feel that IT automation is a path to “I don’t have a job.” Many IT administrators have become expert at maintaining systems with SW updates, patches, new security releases, etc., and some believe the automation of these functions would negatively impact their job. In reality, automation frees up good IT administrators to attack new, challenging, high impact opportunities to help support the business.
Others look at IT automation as a replacement for homegrown scripts, created to automate certain functions. These home grown scripts are a source of pride and job security. Unfortunately, they are usually not well documented, need regular maintenance and only cover a subset of the many functions that could and should be automated. It is hard to implement extensive automation of the many repetitive, manual IT tasks, by creating script after script.
Fortunately, there are solutions today that provide out-of-the-box automation for the many routine, repetitive, manual core functions that most IT administrators would gladly stop doing, while at the same time provide the flexibility, interfaces and tools needed for more creative and innovative IT automation. A simple search will reveal the key vendors, however, not all automation solutions are created equally. When evaluating these automation solutions, there are five key items you should consider:
Tasks such as scheduled backups, software deployments, patches and security updates are automation capabilities that should be ready to go straight out-of-the-box. Experienced vendors will have distilled these built-in capabilities from years of working with IT service providers and corporate IT departments to understand good practice areas such as routine maintenance, software deployment, security and compliance.
Ensuring that every user and every system is being managed consistently is critical. However, with thousands of systems logging onto and off various networks in multiple—sometimes global—networks, it isn’t feasible for the IT department to manually touch every machine, ensuring it is in compliance with all of the organization’s IT policies. With policy-based automation, IT administrators can define, manage, apply and enforce IT policies across groups of machines without human intervention.
3. Flexibility and Interfaces to be Creative
Once the core, “out-of-the-box” automation has been implemented, IT administrators can now differentiate themselves and their MSP businesses or IT organizations with creative, innovative automation capabilities. Examples I have seen include problem remediation, isolation of viruses, and stolen laptop recovery. In all cases, the automation solution provided easy-to-use, flexible tools to allow the creative IT administrator to be creative.
Look for a solution with proven automation capabilities, which have been implemented successfully in a large number of customers. Successful implementation of both core and innovative automation solutions across many customers (ideally thousands), will mean that IT administrators in your organization will likely be successful as well. But be sure to speak to a few references.
A broad customer base with an active community who share automation use cases and implementations is very helpful. Look at the vendor’s community, see how it functions, and talk to community leaders to understand how the community works. IT administrators generally like to have “community” ties, and a strong community can enhance the work environment and speed automation results.
IT automation is a must for any MSP or IT organization trying to keep up with the complexity and challenges posed by cloud, mobility and big data. Choosing a proven solution with the right capabilities and community support can make the move to automation much easier, especially for the harried, but innovative IT administrator.
For more information on Kaseya automation capabilities, visit our IT Automation website: http://www.kaseya.com/features/kaseya-platform/it-automation