Product Design in the IT Management Cloud Era

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I think many of us are more aware of the impact of product design than ever before. Recently, you may recall that the rounded edges of the iPhone 6 were widely considered newsworthy; even with mainstream television media! Apple has a long history of setting styles for product design and striking a balance between style and usability.

The advent of smart phones and tablets has resulted in millions of user-friendly apps being made available to the consumer market. As a result, there’s a lot of interest in work applications that are just as easy to use. Software for the IT management market is an area where applying modern product design principles can yield significant productivity and value for the companies using these products.

So what are the design principles that you should watch for as the next generation of IT management tools arrive? From a functional perspective, products need to help you centrally command your infrastructure, manage remote and widely distributed environments with ease, and automate everything. To deliver against these key functions, IT management products need to evolve based on the following four design principles:

Mobile First.

All aspects of the product should be designed so they can be used from a tablet or mobile phone – even if they will be used in a browser. By meeting this goal, it will be easy to deliver them within a web UI on a laptop or desktop. This is often described as Responsive Design. Basically, this means that what is available in the UI and how you interact with it will adapt to the form factor of the device you are using. If you have a laptop or tablet, you can expose more features. On a small device such as a mobile phone, navigation and other information is available, but not in your way. Another important aspect of a mobile first approach is to make sure that the apps have a native feel – so the iOS, Android and Windows apps should look and behave like they are native to the device.

Simplify everything.

You need to leverage powerful, policy driven automation, and be able to implement it simply. You don’t have the time to train your technical staff on highly complex products. Well-designed apps will take highly complex actions, but not expose this complexity to users so that they can be highly productive. For example, you should be able to quickly create policy and apply it reliably and at scale, with just a few clicks. One great way to simplify things is to be consistent in the features provided. For example, always include a Search driven approach to find things and take actions, and have it work the same way in every context.

Use pre-defined content.

Apps should deliver out-of-the-box building blocks to make simplification real. Part of the evolution towards a simpler, easier IT management solution is using content to deliver value quickly. Delivering configuration in the form of pre-packaged settings is an excellent example. Apps can include policy and profile definitions so that you don’t have to construct them before you can start using them. This applies to other app content. Apps can include prepackaged dashboard templates, agent procedures and automation scripts, profiles, and reports to deliver high productivity. Intelligent default values are probably the simplest form of content, and apps can make implementation much simpler by providing recommended choices by default.

Provide measurable impact.

You need apps that capture and present metrics demonstrating the positive impact of management apps on your business as part of the design. The whole reason for getting an IT management tool in the first place is to enable your business. It only makes sense that the app should provide the data to demonstrate value too.

By applying these principles, Kaseya is now building a new generation of IT management cloud apps that are really easy to use and maximize productivity, efficiency and quality for you. Our new Enterprise Mobile Management (EMM) app will reflect these principles in its beta release at the end of October. Kaseya customers can sign up to participate in the beta here. And this will be followed by reimagined apps for software delivery, patching, antivirus and antimalware. So stay tuned, we’ll provide you more specifics on these solutions in future blogs.

Author: Don LeClair

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