GetApp, a Gartner company focused on helping organizations choose optimum IT solutions, evaluated BMS by Kaseya and ranked it among the top business management solutions for Q4 2017.
“GetApp’s Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry,” the company explained. “The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software.”
While Kaseya was named one of the 25 best solutions for IT, it is purpose-built for MSPs, making it an even more optimum solution for service providers. “Kaseya BMS has placed consistently in GetApp’s Business Management Category Leader ranking since Q1 2017. A score of 13 for its security features, 8 for both its media presence and reviews, and an average rating of 4.4 out of 5 stars on GetApp contributed to its overall score of 31, solidifying its spot as one of the top 25 business management solutions in the cloud,” said GetApp researcher Suzie Blaszkiewicz.
Other criteria include integrations (BMS integrates with QuickBooks and VSA by Kaseya), security, media presence, and mobile app availability.
BMS’ main attributes have universal appeal: It is low cost, starting at $5 per user per month, and stacked with professional services automation (PSA) features such as accounting integration and management, CRM, time and expense tracking, financial analysis and billing, and service desk. Additional highlights of its rich feature set include:
- Customizable reporting
- Data visualization
- Inventory control, management, and tracking
- Project planning, estimating, accounting, and management
- Prospecting tools
- Real-time monitoring and reporting
- Support ticket tracking
- Workflow management
From the Mouths of Customers
One of the key factors of BMS being recognized is not what a reviewer found in a lab, but experiences of real-world users.
One commenter has been using BMS for over two years, and noted it is the “Best ticketing system I’ve used. Have used ConnectWise and Tigerpaw and Kaseya service desk. Much easier to keep track of tickets efficiently.” This user particularly likes the “ease of use, speed of new feature request implementation, clean/modern interface, and mobile interface.”
Another user explained that the ease of use and the adaptability of the design made the learning curve almost nonexistent, noting “My team is up and running with all features in a matter of days. The experience has been an amazing transformation of our Help Desk.”
Yet another customer said the “management of modules is very easy, and it’s easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows don’t open all over the place.”
A fourth customer has been using the solution daily for six to 12 months. “Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too,” this customer said, also pointing to its “positive learning curve.”
Finally, a customer who has uses BMS daily said: “We use it for managing our customers, so it is easy to gain remote access, set customers in the system, and manage our internal users. We use the VSA and BMS hosted version of Kaseya, and the ability to access it anywhere is great. It’s easy to gain remote access and set control.”
Learn more about how BMS can help you manage your business here.