All posts written by dougbarney

MSP Exclusive: John Morris from Spark Alliance Talks About Ditching ConnectWise for Kaseya’s Next Generation PSA

spark.alliance.qa.big

John Morris is CEO of Spark Alliance, an MSP based in Central California. Morris was a ConnectWise customer before successfully adopting Kaseya BMS.

Recently Morris spoke with MSPmentor about the economic value of BMS based in part on its low pricing, telling the web site “I don’t want to spend more than I need to run my business.” That is only part of the value. Morris also argued the importance of increasing business efficiency and increasing the speed of both closing deals and getting paid after the work is completed.

Kaseya spoke with Morris about the value of the next generation PSA solution and a little bit about what MSP 2.0 means to him. Continue Reading…

Six Ways CIOs Can Harness Cloud and Network Monitoring to Keep the Business Running

cio-hybrid-cloud-blog-big

When C-level IT execs think of business continuity, their minds usually wander to backing up and recovering data.  They worry about how to deploy seamless, ultrafast access to backup data when the primary systems and storage have been compromised.

But a complete business continuity plan needs to address an even more pressing issue.  Despite all the attention paid to backup and recovery, the network generally goes down more often than storage crashes. And without the network (and all the infrastructure and data centers dependent on that network) running, key business applications and services stop in their tracks. Continue Reading…

Kaseya Partners with Webroot to Help MSPs Offer Total Endpoint Security

Kaseya-Webroot-Integration-blog

Security is the No. 1 issue MSPs face today, and keeping client endpoints safe is paramount. Providers that rely on Kaseya VSA now not only have Webroot SecureAnywhere fully integrated with the RMM, but they also can purchase this endpoint protection directly from Kaseya. Continue Reading…

Data Breaches – How MSPs Can Look Out for Clients and Themselves

data-breach-msp-blog-big

Data breaches are one of an organization’s biggest nightmares. Not only are your systems compromised, but precious data is taken. In an upcoming webinar, Kaseya and security partner Ease Technologies detail how MSP and client data can be protected to ward off breaches.

MSPs have two types of data and network access to protect – their own and that of their clients. There have always been threats to both, but nowadays hackers are largely after data – and date breaches are becoming more serious every day. As an MSP, your business is protecting client data. Do it right and you gain your client’s trust, longer contracts, and great word of mouth. Fail, and the relationship is lost forever.

Is there anything worse? Sure. Having your operations cracked, which could give the bad guys the keys to your clients’ kingdoms. Continue Reading…

X-CIO: Technology Islands — Why You Need to Consolidate to Save Big

sergio-blog-big-1

As an IT manager, hearing “spend less” over and over again, one of the easiest tasks is to consolidate “technology islands” (i.e., multiple applications) under a single vendor. Does it make it easier to do <whatever>? Yes, but more importantly it gives you financial leverage to negotiate a fair price.

When you decide to move to a single vendor, you start the move toward those savings and growth.

Take the time to look at what software you have.  Is there a vendor that has a complete solution — or one close enough to it? There is — there always is. If you’re not sure, Google it!  The solution does not have to be 100 percent perfect — it has to give you what is valuable to you at a fair price. Continue Reading…

Vertical Strategies and Top Vertical Markets

vertical-market-blog-big

Vertical markets are a great way to expand your business. Going after more and more clients no matter their industry is also a great way to expand your business. And doing both at once isn’t a bad approach either.

So how do you figure out what to do? As an MSP professional that is really your call. Rather than telling you what to do, we’ll talk about the value, and the protective value, of being a vertical MSP.

A big reason to go vertical is that you aren’t just selling your expertise in managing and securing general-purpose systems. Instead you can make these systems shine in particular industries, such as finance, public companies and healthcare – all three of which require compliance expertise. Continue Reading…

Why SMBs and MMEs Can’t Rely on the Perimeter, but Need Layered Security

layered-security-mme-blog-big

In a recent eBook, Best Practices To Protect Your Company’s Data and Infrastructure Through Layered Security, Kaseya and Kaspersky Lab detailed what SMB and MME IT shops can do to truly protect themselves.

The basics offer frontline protection. Firewalls, antivirus, anti-malware, and password policies are a great start. The bad news is that the bad guys have been either cracking or bypassing these defenses for years. It’s old hat. Continue Reading…

22 Critical Metrics and KPIs for MSPs

kpi-blog-big

In the MSP world, there are tens of dozens of possible metrics you can adapt. Try and do so, though, and you’ll spend all your time measuring and precious little driving growth. The trick is to choose those metrics that work for your business and management style.

MSP consultancy Taylor Business Group (TBG) is focused on helping clients drive profit, and it has 10 metrics it says are the most important metrics to keep MSPs on track to achieve their goals. We took TBG’s 10, and added a dozen more metrics of our own. Continue Reading…

MSP Pricing Survey Reveals Secrets of High-Growth MSPs — Cloud, Rich Service Portfolios Lead the Way

msp-pricing-2017-blog-hero (1)

Proper pricing, service selection, and creating bundles and portfolios are the key to MSP success, the recent Kaseya 2017 MSP pricing Survey of over 900 MSPs revealed. Another winning card to play? The cloud, or course!

Every year Kaseya conducts an extensive survey of MSPs to see what’s happening with their pricing, what services are taking off, and how the overall business and technical landscape is changing. This isn’t just interesting fare; it helps MSPs plan strategically for the future.

The 2017 MSP pricing Survey amplified some of the findings from the prior year, in particular that the cloud is the wave of the future for high-growth MSPs, and these successful service providers tend to offer more services than their lower-growth peers.

Here are some highlights from the latest survey. Continue Reading…

Building Effective Service Bundles

service-bundle-big

MSP customers have more than one IT need. So why would you sell a client just one service? Since you already have a relationship, it makes sense to broaden it with more services and higher level consulting and advising.

The good news is that SMBs prefer bundled services – it’s that whole “one neck to choke.” Research from AMI-Partners shows SMBs are 3-4 times more likely to opt for service bundles.

Meanwhile results from the annual Kaseya MSP Pricing Survey shows that bundling is a key approach to success and that faster growing MSPs bundle their services. At the same time, they don’t go overboard with options, but instead limit their offerings to a small number of tiered service bundles. Continue Reading…

Page 1 of 912345»...Last »
-->