All posts written by dougbarney

P2 Technologies’ Switch to the Kaseya VSA RMM Keeps 40 Clients Happy

Four years ago MSP P2 Technologies was having trouble keeping up with the dozens of companies for which it provides near total and sometimes total IT support and management.

This crossroads led to a re-evaluation of its RMM choice, and ultimately led to the adoption of Kaseya VSA, which is a virtual system administration solution.

For Martin Page, P2 director., the old RMM was running out of gas. “It wasn’t scaling and we couldn’t really do all the advanced things with it that we needed, such as patching. Also, the support from the vendor was poor,” he said. Continue Reading…

Kaseya Offers Answer to MSP and Client Credential Cracking Woes

Security has always been paramount for MSPs. But now that hackers are going out of their way to compromise service providers and use that foothold to attack clients, the need for protection has multiplied

That’s why Kaseya today announced AuthAnvil MSP Protect, a service that protects MSP networks from password cracking incursions and forms the basis of new MSP Security as a Service (SCaaS) offerings. The new MSP Protect is a complete solution to password security, and includes two-factor authentication (2FA), single sign-on (SSO), and a password server for rich password management. Continue Reading…

Q&A: Adventure Company Taps Kaseya IT Complete to Fully Manage Far-Flung Staff

Intrepid Travel is one of the world’s largest small-group adventure companies, taking travelers to exotic parts of the world to be immersed in the host nation’s culture.

As such, it has consultants spread all over the world, which can be tough for IT to manage. The solution turned out to be VSA by Kaseya, a tool that track tickets, remediates problems, and fully updates end points. After VSA, Intrepid added Traverse from Kaseya to monitor, repair and optimize their global network.

We spoke with Adrian Vanderdoes, Global Infrastructure and Service Operations Manager at Intrepid about his experience with Kaseya solutions, and what the Kaseya IT Complete Strategy means to him.

Kaseya: What IT challenges do you face on a daily basis and how do Kaseya tools help?
Continue Reading…

13 Things Every MSP Should Know About HIPAA

Knowing HIPAA isn’t just important for healthcare work – it is an absolute requirement.

You must be provably HIPPA-compliant. An MSP can’t do any HIPAA-related work without being HIPAA compliant. The good news is that once you are certified you can vie for HIPAA contracts, and because you are credentialed and knowledgeable, you can charge a premium for your services.

1. Penalties are serious.

Huge healthcare operations all know HIPAA. They have to. They are the ones most impacted by the rules, and most likely to be subject to frequents audits. Smaller operations aren’t always prepared for the risks. But penalties are more than serious.
Continue Reading…

MSPs: Protect Yourself and Customer Endpoints Through Layered Security

PC consumers tend to feel to safe so long as they have antivirus protection in place. Some neophytes are comfortable even without having this modicum of protection.

As experienced IT pros, MSPs know better. Antivirus and anti-malware protection is important, but it is only one aspect of keeping MSP and client endpoints safe. Keeping both the provider and customer sides safe is essential. Customers need to be safe because that is what they pay you for – and your reputation is on the line. Continue Reading…

How IT Automation Can Benefit Your School: Build Efficiency While Staying in Budget

IT departments in elementary and secondary schools have many challenges unique to their environments. One fundamental issue is that these districts are locally funded, and budgets rarely increase by more than a meager percentage point or two.

Despite that, changes in educational approaches and the demands of parents and tech-savvy students mean that schools are constantly pressed to adopt cutting-edge technologies.

Technology has transformed learning, and nowhere is this more evident than in the work that students produce. Even primary school students create papers in Word, craft PowerPoint presentations, Photoshop pictures, and edit videos using Final Cut. Continue Reading…

MSPs Beware: US Department of Homeland Security Warns Cybercriminals Are Attacking IT Providers

Hackers go where the money, the control and the ability to inflict damage lie. An individual enterprise or SMB is a pretty good score. But a service provider that controls the IT of multiple clients is far more enticing.

That’s why service providers such as MSPs must take special care. If your systems are cracked, criminals can gain control of all your clients. Your reputation and business could be gone in an instant. And your clients could fare just as badly. Continue Reading…

WannaCry Ransomware Exposes Crisis of Unpatched Systems, Failure to Back up

 

Would it surprise you to learn that one of the most successful computer exploits in history happened against a vulnerability for which a patch already exists?

That’s just what happened with the WannaCry (also called WannaCrypt) ransomware attack that crippled hundreds of thousands of computers last Friday and continues to wreak havoc this week. Continue Reading…

Kaseya BMS – Taking ConnectWise Customers Even Before a New Version Arrived

Kaseya has reinvented the way to do Professional Services Automation (PSA) with the BMS solution. The idea is to offer PSA functions at a fraction of the normal cost with gobs of added value.

Now Kaseya has brought BMS to the next level with a brand new version that is still one-third the price of competitors’ alternatives. Continue Reading…

Kaseya Launches Cloud Management Suite with Acquisition of Technology Leader Unigma

Kaseya continues its portfolio growth streak with this week’s acquisition of Unigma, which was announced at Kaseya Connect in Las Vegas.

The Unigma Cloud Management Suite is now a core part of Kaseya’s IT Complete, an architecture and solutions stack for MSPs and for IT groups in particular vertical markets, such as health care and higher education. With this stack, a vast swath of IT operations can be automated and secured.

As MSPs move their clients aggressively to the cloud, they need solutions to monitor and manage public cloud performance and conduct precise cost analysis. Continue Reading…

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