The famous business book “Managing by Measuring,” by Mark T. Czarnecki, praises the virtues of tracking operations and making decisions based on what you can learn from measurements. Smart MSPs do the same thing, and use many metrics to drive strategies and shorter-term tactics.
These metrics and Key Performance Indicators (KPI) define how well the organization is doing, and are critical to assessing your company’s value.
There are so many available metrics, that you can waste a lot of valuable time trying track them all. Instead choose the metrics that fit your company, and track those closely. We bring you 15 of our favorites.