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The Pundits’ Take on MSP 2.0

msp-2.0

 

MSP 2.0 is not exactly a new term, but it is really catching on to describe the current managed service provider market.

The Kaseya Take on MSP 2.0

As a vendor largely focused on MSPs, Kaseya has a deep commitment to help MSPs successfully navigate in an MSP 2.0 world.  Kaseya offers a comprehensive collection of solutions, from RMM to PSA, identity and access to cloud monitoring, and more, that are all MSP 2.0 ready.

In our analysis, MSP 2.0 is in part a manifestation of market growth. MSPs have matured from part-time operators and small 1-5 person technician-dominated companies five short years ago to larger process-centric organizations with strong technical capabilities combined with professional sales, support, marketing, finance, and management teams. Because of the larger clients, super-MSPs that could handle the scale evolved. These MSPs are 100% focused on growth and expansion and employ professional sales, marketing, and technical delivery organizations to acquire new accounts and often displace smaller less mature MSPs.

On the other side, small- and medium-sized businesses (SMBs), the prime targets for MSPs, are increasingly demanding and requiring the same technologies and processes that have been pioneered and used for years by enterprises.

This means SMBs are now Continue Reading…

The No-Fail Guide to Becoming a Trusted Advisor

way-forward

You may think Trusted Advisor is a trite phrase. In fact, some think we should retire the term altogether. But as an MSP there is nothing wrong with being trusted or engaged as an advisor. So forget about whether you love or hate the term and just embrace the concept.

In a blog last month we talked about why you should think about being a Trusted Advisor. Now we’ll talk a bit about how you do it.

You can start this transition, if you haven’t already made it, with existing clients. Dig deeper into their technical affairs. Go the extra mile in managing and monitoring devices and their network, and proactively offer new ways of gaining efficiency and supporting innovation. They’ll feel the benefits and pass the word along.
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Security You Can Take to the Bank

password-protection

How Banks and Credit Unions Can Safeguard Data and Ace Audits

In today’s rough and tumble environment where hackers no know bounds, every financial institution, regardless the size, has to beef up security and remain ever vigilant.

According to recent surveys, 83% of the financial leaders who responded felt that data is their most important asset, and 79% said that having a strong technology infrastructure was critical to ward off cyberattacks. Unfortunately while most feel that security is a top IT budget priority, fewer than one in five believe they have strong security in place.

It shouldn’t be that way – nor does it need to be. Smaller banks may feel that they can’t afford to implement measures to detect and prevent security breaches. The truth is they can’t afford not to. Let’s look at why security is so important to financial institutions, and how even the smallest institutions can achieve their security goals without “breaking the bank.”

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The Encyclopedia of MSP Measurement

metrics

The famous business book “Managing by Measuring,” by Mark T. Czarnecki, praises the virtues of tracking operations and making decisions based on what you can learn from measurements. Smart MSPs do the same thing, and use many metrics to drive strategies and shorter-term tactics.

These metrics and Key Performance Indicators (KPI) define how well the organization is doing, and are critical to assessing your company’s value.

There are so many available metrics, that you can waste a lot of valuable time trying track them all. Instead choose the metrics that fit your company, and track those closely. We bring you 15 of our favorites.
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How Banks Can Stop Fearing the IT Audit

lion-tamer

There are few things people fear more than a tax audit. If you are an IT pro in a community bank or credit union, the pain of an individual tax audit is multiplied many fold when it comes time for a business-wide IT audit. These audits can happen anytime, not just once a year, and financial IT pros must always be prepared.

Making sure that you constantly stay in compliance with company policies, and the many and sundry local and federal rules and regulations, can be a nightmare. That’s only part of the issue — proving that you are in compliance by acing an audit is just as hard on IT and IT Ops departments. These groups must show that their organization is in compliance, including that patches are up-to-date, security is proven to be tight, and deep and careful activity logs are kept to record who has done what on the network.

In a recent survey of audit professionals, respondents were asked about audit practices. The results:
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Making Sense of MSP Merger & Acquisition Mania

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M&A activity is remaking the MSP competitive landscape, with new announcements made almost daily.  MSPs ignore this ongoing M&A ‘mania’ at their own risk. Every MSP must evaluate all options and determine their preferred plan, whether it’s to buy, sell, merge, or stay the current course.

Let’s look at some of the pluses and minuses of for each option, factors to consider when evaluating the right approach, and leading drivers on valuations.

Evaluating Options

Not surprisingly, you need to determine your strategic end-game before evaluating which M&A option suits your MSP.  If you don’t know where you want to go, it will be very hard to find the right path.  Just to make thing more fun, there is often more than one way to get to your destination.
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Monitoring and Managing Devices for Your Distributed Workforce

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The rise of cloud computing, the move to Software as a Service (SaaS), and the continuous increase in the abilities of tablets and smartphones, has created a paradigm shift in the way IT does its business. It used to be IT could lock down the infrastructure, put up a firewall, and you could control employee access, monitor compliance, and maintain security.

Today, you not only need to manage laptops and devices used by a highly distributed workforce, you also need the capability to do your job away from the office by managing remotely. Let’s look at the challenges to properly monitoring and managing your mobile workforce (sometimes called off network monitoring), and how to overcome those challenges successfully and efficiently.

The Challenges of Off Network Monitoring

In today’s global and cloud environment, leaving the office and network doesn’t mean leaving behind corporate data─your job doesn’t end when your workforce leaves the office. Nor does your leaving the office mean your work is done. You are still responsible for the security and monitoring of all your systems.
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The Kaseya “Times Twenty” Initiative: What it Means and Why It’s Vital to the Future of Your Business

Kaseya’s mission is to provide the technology and best practices that MSPs need to succeed.  We always focus on ways to help MSPs drive down the cost of administrative (i.e., non-revenue generating) tools and activities to free-up precious human and investment capital to be re-invested in new revenue generating services that drive growth.

I’m pleased to introduce Kaseya’s “Times Twenty” initiative, which focuses on enabling MSPs to put that capital to work in designing and deploying IT service offerings that will generate a 20 times return on their investment.

At its core, the Times Twenty initiative is about the value of money.  Specifically, your money.  You and your staff (all of them – marketing, sales, service delivery, finance and admin) work hard to earn this money.  You can’t afford to invest it in anything – people, technology, systems – unless you know you’ll be getting a high return on your investment.

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Looking to Increase Automation?  2 Simple Steps to Start Off Right!

automateI talk to MSPs a lot about automation and how important automation is to increasing efficiency, productivity, and IT performance.   Research from Enterprise Management Associates (EMA) determined that implementing automation reduces operating system deployment time by 68% on average, and time spent managing virus and spyware systems by 83% on average.

So it’s not a surprise that MSPs often ask me, “How do I automate?”   My answer is always, “Well, it’s not that simple to tell you.”

Which isn’t the answer they’re looking for.

What makes this such a hard question to answer?  I thought about this a lot recently, and realize it’s because figuring out WHAT to automate is very different for each MSP.  So much depends on their particular customer base, services, and in-house IT expertise.

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How to Win the MSP Service Delivery Trifecta: Efficient, Effective, and Consistent

venn3Quick!  What’s the first adjective that comes to mind to describe excellence in MSP services delivery?

If you’re a client, the word could be ‘effective.’  Effective service delivery means that you are getting your desired result.  If your MSP delivers services effectively, you’re a happy camper.

If you’re the IT technician, the word might be ‘consistent.’   Consistency measures the regularity of the use of resources to reach a stated end.  So processes that are consistent (and predictable) make life sweeter when you’re the one driving the IT dashboard.

As an MSP owner, you might say ‘efficient.’  Since efficiency indicates how well you use resources, more efficient services delivery usually means more profit at the end of the day.

Of course, since you’re not a one-dimensional cardboard character, you know you need all three for real, sustainable success as an MSP.  How do you win the trifecta of effective, efficient and consistent service delivery?
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