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Customers Chime in About Ways to Leverage The Latest Features In Kaseya

Now that Vegas has mostly recovered from our visit during Kaseya Connect 2013, we’d like to share with you a little bit from one of this year’s best sessions: “Customer Perspectives on Leveraging the Power of 6.3.”

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Customer Perspective: Scott Brown, President TimbukTech

TimbukTech has been using Kaseya for about 6 years here and it has truly changed our business. I went from a break/fix to a mostly proactive support methodology and can now handle many more endpoints per technician. I can now easily automate more tasks than I ever could have imaged. Unfortunately, similar to most companies, we have also had our down times with the product. I have run into everything from sub-par handling of support tickets, to releases and updates with major issues. At other times I have wondered if anybody ever really thought out some of the “enhancements” that have been put in place.

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Remote Systems Management: It’s All About Finding the Right Monitoring Tools

remote systems management for IT operations

More and more IT service providers are moving away from the break-fix service model by automating their services with remote systems management tools. What if you could remotely monitor and manage customer devices, automate routine IT services and fix issues on desktops and servers with a solution designed specifically for IT services automation? Well, you can.

Take Staples Network Services by Thrive®, an IT service provider managing five thousand devices. Dylan O’Connor, the CTO of Staples Network Services by Thrive® (SNST) describes the Kaseya platform as “the Swiss Army knife of IT systems management tools.” What he means by this is that Kaseya’s robust, comprehensive set of remote systems management tools has enabled SNST to do whatever is needed for their clients.

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