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Why You Need the Right Cloud Monitoring Solution

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When a Microsoft outage in early March took down a host of cloud-based services, including Office 365, Skype, OneDrive, and Outlook, the impact on users ranged from the inconvenience of being unable to Skype customers and friends to hampered productivity from being unable to access email or mission-critical documents. For many managed service providers (MSPs), the outage meant fielding calls from customers unsure why they were suddenly unable to access the applications they rely on to operate their businesses.

Although the outage lasted only a few hours, it came on the heels of AWS’s S3 facility’s multi-hour outage the week before and was followed by an eight-hour Azure outage less than 10 days later – all of which affected businesses to varying degrees. Continue Reading…

MSP Exclusive: John Morris from Spark Alliance Talks About Ditching ConnectWise for Kaseya’s Next Generation PSA

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John Morris is CEO of Spark Alliance, an MSP based in Central California. Morris was a ConnectWise customer before successfully adopting Kaseya BMS.

Recently Morris spoke with MSPmentor about the economic value of BMS based in part on its low pricing, telling the web site “I don’t want to spend more than I need to run my business.” That is only part of the value. Morris also argued the importance of increasing business efficiency and increasing the speed of both closing deals and getting paid after the work is completed.

Kaseya spoke with Morris about the value of the next generation PSA solution and a little bit about what MSP 2.0 means to him. Continue Reading…

CompTIA Predicts Strong IT Growth, Cloud Getting Stronger and Security Not Getting Better

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Channel advocacy group CompTIA tracks the MSP market as well as the overall IT space. News for the latter is good, though the growth is not exactly stunning. One item the group tracks in their annual IT Trends Analysis survey is what they call “Business Confidence”. According to the execs surveyed, the economy is in good shape and IT pros have a positive outlook.

Meanwhile growth is healthy, but nowhere the double digits that characterized the 1980’s and 1990’s. In fact, CompTIA expects 4.1 percent growth globally this year, creating a $3.5 trillion market. Continue Reading…

Six Ways CIOs Can Harness Cloud and Network Monitoring to Keep the Business Running

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When C-level IT execs think of business continuity, their minds usually wander to backing up and recovering data.  They worry about how to deploy seamless, ultrafast access to backup data when the primary systems and storage have been compromised.

But a complete business continuity plan needs to address an even more pressing issue.  Despite all the attention paid to backup and recovery, the network generally goes down more often than storage crashes. And without the network (and all the infrastructure and data centers dependent on that network) running, key business applications and services stop in their tracks. Continue Reading…

Kaseya Partners with Webroot to Help MSPs Offer Total Endpoint Security

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Security is the No. 1 issue MSPs face today, and keeping client endpoints safe is paramount. Providers that rely on Kaseya VSA now not only have Webroot SecureAnywhere fully integrated with the RMM, but they also can purchase this endpoint protection directly from Kaseya. Continue Reading…

Data Breaches – How MSPs Can Look Out for Clients and Themselves

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Data breaches are one of an organization’s biggest nightmares. Not only are your systems compromised, but precious data is taken. In an upcoming webinar, Kaseya and security partner Ease Technologies detail how MSP and client data can be protected to ward off breaches.

MSPs have two types of data and network access to protect – their own and that of their clients. There have always been threats to both, but nowadays hackers are largely after data – and date breaches are becoming more serious every day. As an MSP, your business is protecting client data. Do it right and you gain your client’s trust, longer contracts, and great word of mouth. Fail, and the relationship is lost forever.

Is there anything worse? Sure. Having your operations cracked, which could give the bad guys the keys to your clients’ kingdoms. Continue Reading…

X-CIO: Technology Islands — Why You Need to Consolidate to Save Big

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As an IT manager, hearing “spend less” over and over again, one of the easiest tasks is to consolidate “technology islands” (i.e., multiple applications) under a single vendor. Does it make it easier to do <whatever>? Yes, but more importantly it gives you financial leverage to negotiate a fair price.

When you decide to move to a single vendor, you start the move toward those savings and growth.

Take the time to look at what software you have.  Is there a vendor that has a complete solution — or one close enough to it? There is — there always is. If you’re not sure, Google it!  The solution does not have to be 100 percent perfect — it has to give you what is valuable to you at a fair price. Continue Reading…

Vertical Strategies and Top Vertical Markets

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Vertical markets are a great way to expand your business. Going after more and more clients no matter their industry is also a great way to expand your business. And doing both at once isn’t a bad approach either.

So how do you figure out what to do? As an MSP professional that is really your call. Rather than telling you what to do, we’ll talk about the value, and the protective value, of being a vertical MSP.

A big reason to go vertical is that you aren’t just selling your expertise in managing and securing general-purpose systems. Instead you can make these systems shine in particular industries, such as finance, public companies and healthcare – all three of which require compliance expertise. Continue Reading…

Why SMBs and MMEs Can’t Rely on the Perimeter, but Need Layered Security

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In a recent eBook, Best Practices To Protect Your Company’s Data and Infrastructure Through Layered Security, Kaseya and Kaspersky Lab detailed what SMB and MME IT shops can do to truly protect themselves.

The basics offer frontline protection. Firewalls, antivirus, anti-malware, and password policies are a great start. The bad news is that the bad guys have been either cracking or bypassing these defenses for years. It’s old hat. Continue Reading…

Delivering Security Services Now Critical to MSP Success

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MSPs have largely leveled the playing field for SMBs, enabling these organizations to deliver an optimal customer experience and service users as handily as their larger counterparts. But underpinning this success is a plethora of customer data that must be securely captured, stored and accessed.

This presents an array of challenges for the majority of SMBs that are not well-versed in IT security. For SMBs already relying on an MSP, shifting the security burden is an easy and straightforward decision.

But the buck stops at the MSP. You must ensure your customers (and your business) are protected from data breaches, 63 percent of which, according to Verizon’s 2016 Data Breach Investigations Report, are due to weak, default or stolen passwords. Continue Reading…

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