Professional Services Automation (PSA) software has been around for decades and, in too many cases, is getting long in the tooth.
Most of these tools were originally built for general-purpose business use. Later, PSA tools were created especially for IT implementations. Because these focused on technical projects and tasks, it was a big step forward but, for MSPs, it was not nearly enough. Solutions built for internal IT departments are not of optimal use for service providers. These IT tools are overly generic and are designed to be used by dozens of vertical markets. Serving this many masters dilutes these PSAs’ ability to serve MSPs’ unique needs.
There are many items that define an MSP-specific PSA, including the ability to work tightly with other key MSP software solutions and to directly manage MSP projects without a lot of tinkering or configuration.