Microsoft Office 365 sounds like a piece of cake to install and use. And for a single end user, it can be. But just try and move an entire shop, even a small one, over to the Microsoft productivity cloud suite. The management difficulties can be shocking.
Part of the problem is the administrator skills needed for on-premises Microsoft Office are almost exactly the same as those required for Office 365 – which translates into a deep mastery of PowerShell scripting and Active Directory. This comes as quite a surprise to many Office 365 customers.
The result? Some customers looking to move to the cloud opt for Google Apps, and live with far fewer features, rather than tangle with the management beast that is Office 365.