Circa 2003: I needed to print sensitive corporate data for a client meeting the next morning. Those files were stored on a remote corporate server. I logged on to a company desktop, connected to the corporate LAN and printed the files. The next morning, I realized I got the wrong versions. I hurried back to the office, logged on to the desktop and printed the correct files. I barely made it in time for the client meeting and forgot my glasses in the cab as I reviewed the content on the way. Around this time, BlackBerry launched their first smartphones capable of email and web surfing. By the end of 2003, mobile Internet users were virtually nonexistent.
Circa June 2007: Enter Steve Jobs with the iPhone, which completely redefined smartphones as pocket-sized mini-computers. By the end of 2007, there were 400 million mobile internet users globally.
Today (2014): Got a smartphone…check. Got a tablet…check. Got iOS and Android devices…check and check. Setup office applications on them…done. Need to look up corporate files? Wait a minute…and done! Today, there are more than 1.5 billion mobile internet users in the world and very soon they will surpass the internet users on desktops.
Since 2007: the adoption of internet-capable smartphones has been stupendous. Almost every corporate employee today owns a smartphone for personal and/or office use. Mobile access to corporate information boosts business productivity (except when you are busy checking Facebook). This in turn helps increase job satisfaction of employees and keeps the company agile and responsive to business needs on the go. This is the essence of workforce mobility. But, in order to be future-proof, let’s not misunderstand mobility as the mere use of mobile phones to access data. The definition of “mobile” in this context should entail any computing device, capable of wireless data communication, that moves around with you (i.e. smartphone, tablet, smart watch, or google glass — if that ever takes off). And, who knows we may have the “smart paper” coming up soon.
This proliferation of mobile devices, in volume and in platform diversity, increases the challenges for IT management. The higher the number of endpoints that access enterprise data, the greater is the exposure to security risks.
The rapid adoption of mobile devices drives two important trends for the IT management staff, namely: