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P2 Technologies’ Switch to the Kaseya VSA RMM Keeps 40 Clients Happy

Four years ago MSP P2 Technologies was having trouble keeping up with the dozens of companies for which it provides near total and sometimes total IT support and management.

This crossroads led to a re-evaluation of its RMM choice, and ultimately led to the adoption of Kaseya VSA, which is a virtual system administration solution.

For Martin Page, P2 director., the old RMM was running out of gas. “It wasn’t scaling and we couldn’t really do all the advanced things with it that we needed, such as patching. Also, the support from the vendor was poor,” he said. Continue Reading…

The Path to Next-Gen PSA Starts with Dispelling Migration Myths

Professional services automation (PSA) poses a bit of a dilemma for many MSPs. While the functionality that a PSA tool provides may not contribute directly to revenue generation, it is vital to your business’ success. If you cannot accomplish back-office tasks like billing, project management, and CRM, your organization cannot grow or even remain a going concern.

The value of having a PSA tool is understood. However, having a PSA tool that “just works” will not cut it in today’s ever-competitive MSP market. Think of it like a car: Cars have been on the road for over 100 years, but the car you are driving today is vastly different from the first Ford Model T that rolled off the assembly line. Not only can you buy it in a color other than black, but the models on the market are also faster, bigger, safer, and more efficient than their early 20th century predecessors. Continue Reading…

Kaseya Offers Answer to MSP and Client Credential Cracking Woes

Security has always been paramount for MSPs. But now that hackers are going out of their way to compromise service providers and use that foothold to attack clients, the need for protection has multiplied

That’s why Kaseya today announced AuthAnvil MSP Protect, a service that protects MSP networks from password cracking incursions and forms the basis of new MSP Security as a Service (SCaaS) offerings. The new MSP Protect is a complete solution to password security, and includes two-factor authentication (2FA), single sign-on (SSO), and a password server for rich password management. Continue Reading…

MSPs Beware: US Department of Homeland Security Warns Cybercriminals Are Attacking IT Providers

Hackers go where the money, the control and the ability to inflict damage lie. An individual enterprise or SMB is a pretty good score. But a service provider that controls the IT of multiple clients is far more enticing.

That’s why service providers such as MSPs must take special care. If your systems are cracked, criminals can gain control of all your clients. Your reputation and business could be gone in an instant. And your clients could fare just as badly. Continue Reading…

Guest Blog: Do You Have a Self-Fulfilling IT Marketing Attitude?

Two Kinds of Self-Fulfilling Prophecy

Your IT marketing strategy will both benefit and be harmed by the same thing: your attitude. Have you ever heard of a phenomenon called the “self-fulfilling prophecy?” In brief: you make it true by the terms which define it. Here’s an example of a self-fulfilling prophecy: “If you work hard and give it your best, you’ll do well.” By working hard and giving whatever “it” is your best, you’re very likely to succeed. But consider this: imagine a biased, jaded, one might even say post-modern Continue Reading…

Guest Blog: Are You Harnessing the Law of Attraction for MSP Marketing Success?

Have you considered applying the Law of Attraction to your MSP marketing strategy? If you’re not aware of the concept that was made mainstream by the book The Secret, here’s a brief overview: the Law of Attraction states that whatever you think about and focus on the most will manifest itself. That means if you are constantly worried about losing clients or failing— that’s inevitably what will happen.

However, you can harness the power of the Law of Attraction to catapult you to success. How? By simply focusing on the positive and not allowing negative thoughts to ever enter into the equation. Instead of thinking about everything that could go wrong in your business, Continue Reading…

The Secrets to MSP Sales Success

Probably the single most important aspect of running a business is sales. Sales are the life-blood of the business:  without sales you don’t have customers; without customers, you don’t have a business.

And it doesn’t matter if you’re talking about a small MSP where the owner wears the sales hat or global MSP with a large international sales team: selling well depends on having the fundamentals right. Before you pick up the phone and make your first prospecting call, you need to prepare.  This means more than going to the prospects’ website and finding out the name of the IT person.

This blog assumes that you’ve already read the chapter on marketing and demand generation — that you’ve already taken stock of the main customer pains that you address; positioned the benefits and value of your services versus other competitive options; and have created a prospecting and demand generation program to bring prospective clients to your attention.  If you haven’t, you might want to workshop through that chapter before reading ahead. Continue Reading…

Tech Talk MSP Blogs Attract Only Technical People!

If you take a closer look at MSP blogs, you’ll notice that they’re often Tech Talk style articles, written for technical instead of financial professionals. It makes much more sense, however, for MSPs to address business issues that appeal to CEOs and CFOs. Continue Reading…

Live Lesson: Supersize Your MSP Business with Kaseya NOC Services

Network Operations Center (NOC) services are the secret weapon of many a successful MSP. If you haven’t discovered this gem, Kaseya can show you all the benefits and how you can take full advantage in our webinar Best Practices: Learn How To Accelerate Your Growth With Kaseya NOC Services. Continue Reading…

Everything is Critical Infrastructure, Learn How to Profit from It

MSPs are tasked with keeping everything running.  They have an around-the-clock, constant flow of information, accessible at any time from anywhere.  Each and every single business depends in some way shape or form on that network of information flowing.  However, we often consider only a small subset of what users actually interact with to be the MSP’s responsibility (e.g., desktops, servers, laptops, and maybe some simple network monitoring).

We need to expand what we consider fundamental to our monitoring responsibilities.  Today’s customers are more comfortable than ever with technology.  With that comfort, their expectations for availability, performance, and quality have grown.  Moreover, large telecom providers have made information flow easier, unlimited, and available all over with faster speeds than ever before — changing users’ expectations outside of their work lives. Continue Reading…

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