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Why Is Cloud Backup So Hot? Six Lofty Reasons

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Cloud storage is an everyday thing for many consumers, what with Google Drive, Apple Cloud, Microsoft OneDrive and more. On the backup side, there’s an array of consumer services, and some of the more primary storage solutions can be maneuvered into serving as backup.

Businesses looking for backup need heartier solutions. And for years that answer was tape backup. Continue Reading…

2017 MSP Predictions: ChannelE2E’s Take

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ChannelE2E covers the managed services space like a glove. Its writers talks to top MSP vendor executives and MSPs of all shapes and sizes most every day.

So when the influential web site talks, we listen.

Recently ChannelE2E polished up its trusty crystal ball and peered into the future – and came up with a set of predictions for MSPs in 2017. Make sure to check out the full article, but we were struck by these particular predictions. Continue Reading…

Why You Shouldn’t End 2016 Without an IT Audit

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The end of the year is filled with lots of last minute work – and plenty of employee time off.  Not a good combo. So it’s easy to let things slide. But one item you should not neglect is a year-end IT audit.

Maybe you do this every year and are only now putting it off. Perhaps you’ve never done one and aren’t looking forward to the effort. In either case, we hope you reconsider. While it seems like a lot of work, the time you put in the next few weeks will pay dividends. And with the right technology solution, the time spent can be inconsequential. Continue Reading…

Protect Your Clients’ Data―and Your MSP―with Layered Security

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As an MSP, you have been long aware that your clients need to increase and standardize their IT security defenses to decrease the risk of cyberattacks and possible regulatory fines.  However, did you know that new regulations could extend this risk to your own business?

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), which starts to roll out in 2017 and goes into full effect in May 2018, Continue Reading…

Inside a Next-generation RMM

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Remote Monitoring and Management (RMM) solutions are the foundation upon which successful MSP businesses are built.

But all too often MSPs struggle with their RMMs, and devote a full-time admin just to run the darn thing. Complexity is just one thing holding back optimum exploitation of RMM solutions. Other drawbacks of some RMM tools are an inability to scale, less than robust automation, and weak reporting.

The quality of your RMM is critical as it is the main way MSPs produce revenue. That’s why the idea of a next-generation RMM is so important. So what is a next gen RMM? It is one that eliminates the downsides of today’s generation of solutions. Not only that, a next-generation RMM vendor should never stop innovating — always looking for new features that make MSPs’ clients lives easier and their IT more productive.

Did you know that last year, some 59% of managed offerings from MSPs were driven by an RMM, and that revenue grew Continue Reading…

MSPs & NOC Services: How to Get 24×7 Coverage without Hiring More Staff

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The largest MSPs can offer 24×7 service and support. They have their own Network Operations Center (NOC) or already get such a service on an outsourced basis.

Not all are so lucky. Some smaller MSPs can only handle trouble tickets and other duties during work hours. That’s bad enough for a local client in the same time zone. They want their systems fixed no matter what time it is. It’s an impossible situation for geographically dispersed clients. Having limited service hours can severely limit your own expansion ability.

The answer for many is to Continue Reading…

How MSPs Can Make Office 365 Management Easy

office-365There are so many reasons to love Microsoft Office 365. Employees can work remotely and, regardless of device or location, can access all their applications and files. Businesses especially appreciate the scalability and lower infrastructure costs that Office 365 brings to the table.

The problem is that managing more than a few users is time consuming – which is costly and the furthest thing from strategic IT work. Meanwhile, PowerShell scripting is often necessary for true granular control, which means  an additional  cost of learning or hiring someone who does this kind of scripting – something IT can ill afford.

This substandard and complex management approach puts IT at risk because auditing and reporting is either less robust, or entirely non-existent.

A great answer is for IT to put Office 365 into the hands of a Managed Service Provider (MSP). But MSPs find it difficult to manage customers that have moved to Office 365 because
Continue Reading…

Latest Research on What MSPs’ Customers Want

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Kaseya recently published its second annual IT Operations Benchmark Survey, which included results from 1,200 small- and mid-sized companies (SMBs) representing over 50 industries and 20 countries.

I thought I would share several insights from the survey that are extremely valuable to the MSPs who are targeting these companies.
Continue Reading…

The Pundits’ Take on MSP 2.0

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MSP 2.0 is not exactly a new term, but it is really catching on to describe the current managed service provider market.

The Kaseya Take on MSP 2.0

As a vendor largely focused on MSPs, Kaseya has a deep commitment to help MSPs successfully navigate in an MSP 2.0 world.  Kaseya offers a comprehensive collection of solutions, from RMM to PSA, identity and access to cloud monitoring, and more, that are all MSP 2.0 ready.

In our analysis, MSP 2.0 is in part a manifestation of market growth. MSPs have matured from part-time operators and small 1-5 person technician-dominated companies five short years ago to larger process-centric organizations with strong technical capabilities combined with professional sales, support, marketing, finance, and management teams. Because of the larger clients, super-MSPs that could handle the scale evolved. These MSPs are 100% focused on growth and expansion and employ professional sales, marketing, and technical delivery organizations to acquire new accounts and often displace smaller less mature MSPs.

On the other side, small- and medium-sized businesses (SMBs), the prime targets for MSPs, are increasingly demanding and requiring the same technologies and processes that have been pioneered and used for years by enterprises.

This means SMBs are now Continue Reading…

Building a Serviceable Service Desk

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If there is a bread and butter aspect to a successful MSP, it has to be the service desk. Here is where the rubber meets the road, client IT problems addressed, and is the focal point for how clients interact with your company.

A mediocre or substandard service desk is a death knell. In contrast, a superb service desk creates customer loyalty, SLA compliance and great word of mouth. At the same time, such a desk is efficient, creating more revenue and profit opportunity.

Building an optimum service desk takes thought, planning and careful execution. Here are six areas to focus on, starting with staffing:
Continue Reading…

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