Archive - MSP RSS Feed

The Dynamic and Influential Role of the MSP

msp-itworld-blog-big

It is not an understatement to say MSPs are changing the world. MSPs are providing IT functions that SMBs can’t reasonably provide for themselves. Thanks to MSPs, these SMBs have IT Operations technologies and processes that rival that of large enterprises. That allows smaller companies to focus on their core business – and not get mired in IT functions that aren’t their core competency. At the same time, MSPs bring clients into the future, allowing them to easily adopt next-generation technologies such as cloud services.

Without MSPs, SMBs would be held back – spending time, money, and resources just to keep their IT operations running, and would not have the ability to embrace new technologies that drive competitive advantage. Continue Reading…

Guest Blog: Don’t Fall for Perceived Managed Services Marketing Traps!

itmarketing-blog-big

Finding Truly Valuable Marketing Solutions

Managed services marketing is provided by many different agencies, and so comes in all shapes and sizes. Some are going to be more effective than others. As you review the varying proposals you’ll encounter managing an MSP, what you need to watch out for is perceived value masquerading as actual value.

Solutions that offer high-perceived value won’t give you any “bang for your buck,” as the saying goes. You’ll see diminished returns. It looks like this: there will be an exhaustive list of service provisions, but as you truly look at them, you realize they’ve repackaged terms for basic customer service. You ask for assistance and somebody tells you how to do the job yourself. Whether what you create works or not is beside the point — you were paying for marketing, not consultation! Perceived value often dresses up advice as though it were service delivery. Continue Reading…

MSPAlliance Touts New Cloud Training Program

mspalliance-cloudcert-blog-big

The MSPAlliance has long promoted the notion that service providers should embrace the cloud. In fact, the group’s tagline is “The International Association of Cloud & Managed Service Providers.”

In particular, the group believes MSPs should embrace authentication services. “We’re seeing a lot of MSPs get into things like identity and access management, a service line that would have been really rare 10 to 15 years ago. But today with cloud that’s a very hot growth sector,” Charles Weaver, CEO of the MSPAlliance told Redmond Channel Partner Magazine. “If you have one of these born-in-the-cloud service providers, the majority of their offerings are resold public cloud applications. Continue Reading…

World Backup Day – Lessons IT Should Impart to their End Users

worldbackupday-blog-big

Let’s face it – the biggest data losses from hard drive failures happen to consumers who don’t always understand backup and lack the tools or motivation to either do it or do it properly.

IT should care about backup for two reasons. They must train end users who aren’t supported by a backup solution (such as those with a BYOD device) to get and use one, and they must make sure that IT-supported backup systems are set up properly and cover those devices they should cover, ideally 100 percent of company-issued devices.

Most likely, your end users could learn a few lessons from the annual World Backup Day, held the day before April Fool’s Day since 2011. Too many end users simply don’t back up their data and then kick themselves when it’s gone. Or they ask their IT folks to try and get it back – an impossible or expensive task in the case of a total hard drive meltdown. Continue Reading…

Why You Need the Right Cloud Monitoring Solution

mspmentor-march-blog-big

When a Microsoft outage in early March took down a host of cloud-based services, including Office 365, Skype, OneDrive, and Outlook, the impact on users ranged from the inconvenience of being unable to Skype customers and friends to hampered productivity from being unable to access email or mission-critical documents. For many managed service providers (MSPs), the outage meant fielding calls from customers unsure why they were suddenly unable to access the applications they rely on to operate their businesses.

Although the outage lasted only a few hours, it came on the heels of AWS’s S3 facility’s multi-hour outage the week before and was followed by an eight-hour Azure outage less than 10 days later – all of which affected businesses to varying degrees. Continue Reading…

MSP Exclusive: John Morris from Spark Alliance Talks About Ditching ConnectWise for Kaseya’s Next Generation PSA

spark.alliance.qa.big

John Morris is CEO of Spark Alliance, an MSP based in Central California. Morris was a ConnectWise customer before successfully adopting Kaseya BMS.

Recently Morris spoke with MSPmentor about the economic value of BMS based in part on its low pricing, telling the web site “I don’t want to spend more than I need to run my business.” That is only part of the value. Morris also argued the importance of increasing business efficiency and increasing the speed of both closing deals and getting paid after the work is completed.

Kaseya spoke with Morris about the value of the next generation PSA solution and a little bit about what MSP 2.0 means to him. Continue Reading…

CompTIA Predicts Strong IT Growth, Cloud Getting Stronger and Security Not Getting Better

comptia-cloud-forecast-blog-big

Channel advocacy group CompTIA tracks the MSP market as well as the overall IT space. News for the latter is good, though the growth is not exactly stunning. One item the group tracks in their annual IT Trends Analysis survey is what they call “Business Confidence”. According to the execs surveyed, the economy is in good shape and IT pros have a positive outlook.

Meanwhile growth is healthy, but nowhere the double digits that characterized the 1980’s and 1990’s. In fact, CompTIA expects 4.1 percent growth globally this year, creating a $3.5 trillion market. Continue Reading…

Kaseya Partners with Webroot to Help MSPs Offer Total Endpoint Security

Kaseya-Webroot-Integration-blog

Security is the No. 1 issue MSPs face today, and keeping client endpoints safe is paramount. Providers that rely on Kaseya VSA now not only have Webroot SecureAnywhere fully integrated with the RMM, but they also can purchase this endpoint protection directly from Kaseya. Continue Reading…

Vertical Strategies and Top Vertical Markets

vertical-market-blog-big

Vertical markets are a great way to expand your business. Going after more and more clients no matter their industry is also a great way to expand your business. And doing both at once isn’t a bad approach either.

So how do you figure out what to do? As an MSP professional that is really your call. Rather than telling you what to do, we’ll talk about the value, and the protective value, of being a vertical MSP.

A big reason to go vertical is that you aren’t just selling your expertise in managing and securing general-purpose systems. Instead you can make these systems shine in particular industries, such as finance, public companies and healthcare – all three of which require compliance expertise. Continue Reading…

Why SMBs and MMEs Can’t Rely on the Perimeter, but Need Layered Security

layered-security-mme-blog-big

In a recent eBook, Best Practices To Protect Your Company’s Data and Infrastructure Through Layered Security, Kaseya and Kaspersky Lab detailed what SMB and MME IT shops can do to truly protect themselves.

The basics offer frontline protection. Firewalls, antivirus, anti-malware, and password policies are a great start. The bad news is that the bad guys have been either cracking or bypassing these defenses for years. It’s old hat. Continue Reading…

Page 2 of 13«12345»10...Last »
-->