MSP – Page 4 – Kaseya Blog

Kaseya Powered Services – Authentication and Network Management in an On-Demand Box

July 13, 2017July 17, 2017 dougbarney Leave a comment

Kaseya today announced the fastest, easiest and most effective way for MSPs to deliver authentication and network management as a service. The new Kaseya Powered Services, known as Go-to-Market in a Box, include cloud-based on-demand versions of Traverse and AuthAnvil...

Creating the Most Helpful Service Desk Possible

July 12, 2017July 12, 2017 dougbarney Leave a comment

If there is a bread and butter aspect to a successful MSP, it has to be the service desk. Here is where the rubber meets the road, client IT problems addressed, and is the focal point for how clients interact...

GUEST BLOG: Can You Use a Psychologist’s Technique From Good Will Hunting to Make a Breakthrough With IT Marketing?

July 11, 2017July 11, 2017 davidwalter Leave a comment

The Importance of Morale IT marketing is a cutthroat game where personal feelings do not play into business decisions. No one's going to buy from your MSP because it will make your salespeople "feel good." They're going to buy based on shifting...

Instant Access Taps Kaseya VSA, MSP to Perfect Mobile Workforce Management

July 6, 2017July 6, 2017 dougbarney Leave a comment

The relationship between an IT organization and its Managed Service Provider (MSP) is critical to efficient IT. Instant Access, an Australian supplier of aluminium scaffolding and elevated working platforms, works closely with MSP CustomTec on network support. The solution to...

Enterprise Management Associates (EMA) Finds Rich MSP Value in Kaseya Traverse

June 29, 2017June 29, 2017 dougbarney Leave a comment

When noted IT research firm EMA, Enterprise Management Associates, wanted to understand the value of Kaseya Traverse, it went to the best source it could find, a managed service provider (MSP) that bases client services on the network and cloud...

P2 Technologies’ Switch to the Kaseya VSA RMM Keeps 40 Clients Happy

June 21, 2017June 21, 2017 dougbarney Leave a comment

Four years ago MSP P2 Technologies was having trouble keeping up with the dozens of companies for which it provides near total and sometimes total IT support and management. This crossroads led to a re-evaluation of its RMM choice, and...

The Path to Next-Gen PSA Starts with Dispelling Migration Myths

June 16, 2017June 21, 2017 miguellopez Leave a comment

Professional services automation (PSA) poses a bit of a dilemma for many MSPs. While the functionality that a PSA tool provides may not contribute directly to revenue generation, it is vital to your business’ success. If you cannot accomplish back-office...

Kaseya Offers Answer to MSP and Client Credential Cracking Woes

June 13, 2017June 15, 2017 dougbarney Leave a comment

Security has always been paramount for MSPs. But now that hackers are going out of their way to compromise service providers and use that foothold to attack clients, the need for protection has multiplied That’s why Kaseya today announced AuthAnvil...

Really Setting the Record Straight: Response to ConnectWise’s ‘Fake News’ Blog Post

May 30, 2017May 30, 2017 Fred Voccola Leave a comment

On May 19, 2017, Arnie Bellini, the CEO of ConnectWise, published a blog on the ConnectWise website titled “Setting the Record Straight: ConnectWise & Kaseya.” That same day, he emailed me directly to say, “Come on Man!” from “one Italian...

MSPs Beware: US Department of Homeland Security Warns Cybercriminals Are Attacking IT Providers

May 18, 2017May 18, 2017 dougbarney Leave a comment

Hackers go where the money, the control and the ability to inflict damage lie. An individual enterprise or SMB is a pretty good score. But a service provider that controls the IT of multiple clients is far more enticing. That’s...