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Choosing the Right Technologies for Your MSP

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MSPs live and die by technology.  An increasing percentage of MSP revenues is derived from the services that MSPs sell to clients. And these services are based upon the software solutions MSPs choose, implement and exploit. Continue Reading…

The Cloud Is Way More Secure Than You Might Think

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Let’s settle this old argument once and for all. With a good provider, and properly set up, the cloud is more secure than most on-premises infrastructure.

Does that still sound a wee bit equivocal? It has to be. Large enterprises, particularly in industries such as finance, can build superbly secure private infrastructure—they have to and can afford to do it right. Not all companies are gifted with these kinds of budgets, however; nor are  they able to attain such a high level of protection. Continue Reading…

Making the Right Business Call on PSA Pricing

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Among the many MSP solutions, there are two core types that really stand out. The RMM is the center of much of the MSP universe – and a key revenue-producing engine. A PSA is likewise a key, but unlike the RMM, does not produce revenue directly. It does however improve your business and customer relations and can drive efficiency. That said, you don’t want to spend too much on your PSA, nor do you want to sacrifice features and quality just for the sake of affordability.

Many of the major vendors that serve the MSP market have PSA solutions. Recently Clarity Channel Advisors, an independent consulting firm focused on MSPs and cloud service providers (CSPs) analyzed the pricing models of the leading PSAs. Continue Reading…

2017 MSP Predictions: ChannelE2E’s Take

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ChannelE2E covers the managed services space like a glove. Its writers talks to top MSP vendor executives and MSPs of all shapes and sizes most every day.

So when the influential web site talks, we listen.

Recently ChannelE2E polished up its trusty crystal ball and peered into the future – and came up with a set of predictions for MSPs in 2017. Make sure to check out the full article, but we were struck by these particular predictions. Continue Reading…

Happy Birthday, PCI Council! Unfortunately, Compliance Is Not Enough

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To honor the Council’s 10th birthday―and just in time for a new retail holiday season― let’s look back on how retail security challenges have intensified over the past decade.

The PCI Council’s inaugural year coincided with one of the first highly public, holiday-season retail breaches when, in December 2006, retailer giant TJX acknowledged that they had been the victim of a major breach, stemming from an insecure wireless network that was easily attacked by Continue Reading…

IT Service Management and IT Maturity Best Practices

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When Gartner talks, IT listens. Recently the noted research house pontificated about IT Service Management (ITSM) and gave 10 bits of advice to best harness this technology. The suggestions come care of Top 10 IT Service Management Next Practices.

So what is ITSM? ITSM encompasses a range of activities, processes and policies aimed at making IT services delivery efficient and effective – and that meet end user and customer (in the case of a service provider) needs. ITSM can be implemented by an internal IT department, and here it brings discipline to service delivery and end-user support. It is also used by service providers so they can insure all clients are supported by top-rate, continually improving IT services.
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Word to the Wise IT Pro: Master the Cloud

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The world of IT is ever changing. Back when I started writing about computers in 1984, smart IT folks were leaving jobs managing mainframes and learning about microcomputers and early local area networks (LAN). That turned out to be a career blessing.

These days a transformation of the same magnitude is occurring in the form of the move from on-premises to cloud computing.

In the mainframe days, MIS Directors often were responsible for bringing in LANs, micro-based servers and PCs, and hired staff to manage all this. Mainframe operators, in the meantime, became LAN and application managers and PC technicians.
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Sagiss Makes Managing Office 365 into Growing Service with Kaseya 365 Command

 

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20 year-old MSP Sagiss is no stick in the mud and is always looking for new opportunities. These days the company is helping clients move to the cloud with its new Office 365 management service, made possible by Kaseya’s 365 Command.

We reached out to Sagiss CTO Jim Lancaster and service desk leader Javier Caporal to find out how 365 Command eases cloud transitions and helps clients exploit the full benefits of the Microsoft cloud suite.
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What Do SMB IT Departments Need from an MSP?

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SMB IT groups who try and go it alone find they can never keep up, never mind effectively get ahead. SMBs that contract with an MSP to outsource their IT operations have a much easier time. Their systems get fixed quickly and perform well. And these SMB get to keep up with new technologies such as cloud services and applications. This can lead the go-it-alone crowd to contract a case of “MSP envy.”

The only answer is to join the parade and find your own MSP.

This is a big decision. Chances are you’ll want to work with a provider for a number of years as switching MSPs can be plenty disruptive.
Continue Reading…

Building and Tuning a High-powered Sales Engine

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Probably the single most important aspect of running a business is sales. Sales are the life-blood of the business:  without sales you don’t have customers; without customers, you don’t have a business.

And it doesn’t matter if you’re talking about a small MSP where the owner wears the sales hat or global MSP with a large international sales team: selling well depends on having the fundamentals right. Before you pick up the phone and make your first prospecting call, you need to prepare.  This means more than going to the prospects’ website and finding out the name of the IT person.
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