The case for automation to enable efficient, effective and proactive IT management seems unassailable.
By applying IT automation to core IT functions, you can save a significant amount of time and money. Did you know that 40% of the time spent fixing a problem is analyzing and isolating the root cause? At the same time, 75% of most IT budgets simply go towards maintaining the status quo and keeping existing systems running.
What is automation, you may ask. It is really anything that allows an MSP technicians to be more productive by, for example, being able to repair a problem in a fraction of the time it took before. In addition, since many issues are fixed quickly, Mean Time to Recovery (MTTR) improves and many problems are cut off at the pass and resolved before they impact end users.
Enterprise Management Associates’ (EMA) primary research has determined that MSPs and IT groups that implement automation reap many benefits, Continue Reading…