Archive - News RSS Feed

MSP Pricing Survey Reveals Secrets of High-Growth MSPs — Cloud, Rich Service Portfolios Lead the Way

msp-pricing-2017-blog-hero (1)

Proper pricing, service selection, and creating bundles and portfolios are the key to MSP success, the recent Kaseya 2017 MSP pricing Survey of over 900 MSPs revealed. Another winning card to play? The cloud, or course!

Every year Kaseya conducts an extensive survey of MSPs to see what’s happening with their pricing, what services are taking off, and how the overall business and technical landscape is changing. This isn’t just interesting fare; it helps MSPs plan strategically for the future.

The 2017 MSP pricing Survey amplified some of the findings from the prior year, in particular that the cloud is the wave of the future for high-growth MSPs, and these successful service providers tend to offer more services than their lower-growth peers.

Here are some highlights from the latest survey. Continue Reading…

VSA 9.4 Debut Grabs Press Attention

VSA-9.4_Blog_750x550

Moving from a 9.3 to a 9.4 product release usually isn’t a big deal. Chances are there are some fixes and a small new feature or two.

The recently released Kaseya VSA 9.4 is different, and the MSP, channel and IT press all took notice of the big changes.

The channel press, which has covered Kaseya extensively in the past year, took particular notice. Continue Reading…

Remote Access Work Systems Cut Business Costs

remote-access-work-system-big

In these competitive times, businesses have to do what they can to trim the fat and cut costs. This is often an unpleasant process. Cutting costs can mean laying off employees, reducing benefits packages, or moving to smaller or less appealing offices. All too often, reducing business expenses means getting rid of the things that make employees happy and productive. For that reason, cuts can hurt a business more than help.

But that doesn’t have to be the case. Some cost cutting solutions save businesses money without reducing employee numbers or worker satisfaction. In fact, what I’m talking about can boost worker happiness and productivity! Continue Reading…

Choosing the Right Technologies for Your MSP

choosing-technology-big

MSPs live and die by technology.  An increasing percentage of MSP revenues is derived from the services that MSPs sell to clients. And these services are based upon the software solutions MSPs choose, implement and exploit. Continue Reading…

The Cloud Is Way More Secure Than You Might Think

cloud-security-again-big

Let’s settle this old argument once and for all. With a good provider, and properly set up, the cloud is more secure than most on-premises infrastructure.

Does that still sound a wee bit equivocal? It has to be. Large enterprises, particularly in industries such as finance, can build superbly secure private infrastructure—they have to and can afford to do it right. Not all companies are gifted with these kinds of budgets, however; nor are  they able to attain such a high level of protection. Continue Reading…

Making the Right Business Call on PSA Pricing

pricing_big

Among the many MSP solutions, there are two core types that really stand out. The RMM is the center of much of the MSP universe – and a key revenue-producing engine. A PSA is likewise a key, but unlike the RMM, does not produce revenue directly. It does however improve your business and customer relations and can drive efficiency. That said, you don’t want to spend too much on your PSA, nor do you want to sacrifice features and quality just for the sake of affordability.

Many of the major vendors that serve the MSP market have PSA solutions. Recently Clarity Channel Advisors, an independent consulting firm focused on MSPs and cloud service providers (CSPs) analyzed the pricing models of the leading PSAs. Continue Reading…

2017 MSP Predictions: ChannelE2E’s Take

msp-2017-predictions-blog-big

ChannelE2E covers the managed services space like a glove. Its writers talks to top MSP vendor executives and MSPs of all shapes and sizes most every day.

So when the influential web site talks, we listen.

Recently ChannelE2E polished up its trusty crystal ball and peered into the future – and came up with a set of predictions for MSPs in 2017. Make sure to check out the full article, but we were struck by these particular predictions. Continue Reading…

Happy Birthday, PCI Council! Unfortunately, Compliance Is Not Enough

pci-compliance-birthday-blog-big

To honor the Council’s 10th birthday―and just in time for a new retail holiday season― let’s look back on how retail security challenges have intensified over the past decade.

The PCI Council’s inaugural year coincided with one of the first highly public, holiday-season retail breaches when, in December 2006, retailer giant TJX acknowledged that they had been the victim of a major breach, stemming from an insecure wireless network that was easily attacked by Continue Reading…

IT Service Management and IT Maturity Best Practices

itsm-best-practices-blog-big

When Gartner talks, IT listens. Recently the noted research house pontificated about IT Service Management (ITSM) and gave 10 bits of advice to best harness this technology. The suggestions come care of Top 10 IT Service Management Next Practices.

So what is ITSM? ITSM encompasses a range of activities, processes and policies aimed at making IT services delivery efficient and effective – and that meet end user and customer (in the case of a service provider) needs. ITSM can be implemented by an internal IT department, and here it brings discipline to service delivery and end-user support. It is also used by service providers so they can insure all clients are supported by top-rate, continually improving IT services.
Continue Reading…

Word to the Wise IT Pro: Master the Cloud

cloud-it-career-blog-big

The world of IT is ever changing. Back when I started writing about computers in 1984, smart IT folks were leaving jobs managing mainframes and learning about microcomputers and early local area networks (LAN). That turned out to be a career blessing.

These days a transformation of the same magnitude is occurring in the form of the move from on-premises to cloud computing.

In the mainframe days, MIS Directors often were responsible for bringing in LANs, micro-based servers and PCs, and hired staff to manage all this. Mainframe operators, in the meantime, became LAN and application managers and PC technicians.
Continue Reading…

Page 1 of 3012345»102030...Last »
-->