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How Endpoint Management (aka Remote Management) Helps Support Enterprise Growth

remote-endpoint-managementIf you are considering growing your business, you are not alone. However, have you analyzed what that growth might mean to your IT operations? For example, when you grow your business through mergers and acquisitions, how do you integrate it all so everything runs smoothly? How do you manage security measures over a widening network? How do you effectively troubleshoot when your infrastructure may be spread over multiple locations? How do you make sure any regulatory compliance is met throughout your growth?

Most importantly, how do you do all this with limited resources while trying to keep costs in check?  You need to make endpoint management a part of any growth strategy. IT managers in all industries face a similar struggle, but let’s look at the banking and credit union industry in particular.

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How to Win the MSP Service Delivery Trifecta: Efficient, Effective, and Consistent

venn3Quick!  What’s the first adjective that comes to mind to describe excellence in MSP services delivery?

If you’re a client, the word could be ‘effective.’  Effective service delivery means that you are getting your desired result.  If your MSP delivers services effectively, you’re a happy camper.

If you’re the IT technician, the word might be ‘consistent.’   Consistency measures the regularity of the use of resources to reach a stated end.  So processes that are consistent (and predictable) make life sweeter when you’re the one driving the IT dashboard.

As an MSP owner, you might say ‘efficient.’  Since efficiency indicates how well you use resources, more efficient services delivery usually means more profit at the end of the day.

Of course, since you’re not a one-dimensional cardboard character, you know you need all three for real, sustainable success as an MSP.  How do you win the trifecta of effective, efficient and consistent service delivery?
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Additional Detail About Product Vulnerabilities Recently Disclosed

Kaseya Update

We at Kaseya take the security of our products very seriously and we would like to provide some additional detail about the product vulnerabilities that we recently disclosed:

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Straight Talk and Tough Love: Building Trust with Your Clients

MSP Client Communication Best Practices
As with any relationship, it takes hard work and dedication to keep MSPs and their clients aligned and in synch.  The worst situation is when you believe everything is fine, but you find out too late that there has been a fundamental misunderstanding.  Maybe your client won’t dramatically throw a drink in your face in front of a restaurant full of people,  but it will still sting if a client walks out the door and moves on to another MSP.

So what should you do to avoid this fate?  You can find guidance in rules that govern any type of relationship.

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The Real Reason Your Workforce Is Not As Productive As It Should Be


Chances are, in an average day, you are not accomplishing as many tasks as you would like… and neither are your colleagues or your employees. What is mystifying about that statement is that it seems today’s workforce is putting in more hours and more effort than ever before coinciding with an increased adoption of IT devices and applications designed to improve user productivity. In fact, this has been a key driver for organizations to enable workforce mobility – to provide flexibility in accessing business IT resources (applications, data, email, and other services) from any device at any location at any time in order to improve overall business performance. But even the most accomplished business professionals must admit there are days when little gets done despite herculean efforts.

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The Benefits of Benchmarking Your IT Management Maturity


If your IT group is like most IT organizations at mid-sized companies, your team faces an ever-growing set of IT challenges. As if existing complexity wasn’t enough, new trends like cloud and mobility are placing significant new requirements on your already strained staff and budgets.

The number of projects continues to grow and your team can’t possibly work any harder. So what’s to be done?

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Need to Up Your Game in Security? Attend Kaseya Connect

Kaseya Connect

As an IT professional, you deal with the risk of threats every day – whether from lost cell phones, stolen laptops or weak passwords. That’s why Kaseya Connect, taking place April 14-16 at the beautiful Omni Orlando Resort, offers a host of sessions on mitigating risk and uncovering new business opportunities in a world filled with ever increasing security threats:

  • Making Money with Authentication-as-as-Service
    How MSPs can generate new revenue streams, increase customer retention and neutralize their competition by offering their own Authentication-as-a-Service model.

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Five Things You’ll Learn at Kaseya® Connect

Kaseya Connect Banner

If you haven’t decided to attend Kaseya Connect this year, what are you waiting for? Here are five things you’ll learn at this year’s event:

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MSP Pricing Survey – Sticky Bundles, Higher Fees

Bundling strategy increases value and stickiness

The message is clear, small and medium businesses are very interested in bundled services. A recent newsletter from AMI-Partners, I-Signal*, which reports findings from their research programs, indicates that SMBs are 3 to 4 times more interested in bundled services than in single services. They gain more value from bundled services and are loath to switch service providers unless they can do so without disrupting their existing business. The strong interest in bundled services supports the notion that SMBs are indeed more interested in value than price, despite their insistence to the contrary.

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Kaseya Connect: Come for the Conversations!

Register for Kaseya Connect!

Every year Kaseya holds its premier user conference, Kaseya Connect. If you are a Kaseya customer, you have probably seen the promotions, and are asking yourself, “Should I attend?” As you might expect, the Connect event features all of the right components:

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