Archive - News RSS Feed

How to Craft Contracts, SLAs and Master Services Agreements for MSPs


You might think the root of MSP revenue is services, and that is true. But it is contracts that define these revenues and, properly written, ensure the money you earn keeps rolling in on a regular basis.
Continue Reading…

5 Steps You Should Take to Optimize Your Cloud Services Offerings


Small- and medium-sized companies are increasingly following their enterprise-class peers in leveraging cloud services to improve business performance.  Their internal IT groups view the cloud as a strategic enabler, allowing them to offload routine, repetitive tasks, scale at will, and focus their efforts on innovative IT projects to improve customer and end-user experience.

Kaseya’s recent IT Operations Survey underscores this transition – with cloud services being the most popular services either currently in use or being considered by small and medium-sized business (SMBs) over the next twelve months. Companies of all sizes – from less than 50 employees to up to 5,000 – are leveraging cloud services.
Continue Reading…

GUEST BLOG: Transforming Your Sales Model


How MSPs Can Build a Formidable and Scalable Sales Engine

Conducted By Michael Cummings of The Taylor Business Group (Leader of TBG’s Sales Transformation Practice and Executive Recruiter of Sales Talent and Services Leaders)

Most MSPs struggle with building a scalable sales model. It is not uncommon for MSPs to grow their business rapidly through their operational and administrative excellence to a point.  Then, they tend to hit the sales “wall,” where they can’t grow using their current sales model (often with the owner acting as the prime sales person). This sales block can stagnate your growth for years.
Continue Reading…

Ending Storage Confusion: What do Backup, Disaster Recovery and Business Continuity Really Mean?


The world of backup has come a long way since the days we relied upon fragile and error-prone tape subsystems.

Today, we have better options for our first-tier backups – high-speed disks and solid-state disks spring quickly to mind.  Cloud is increasingly used as a first-tier backup solution.

Larger operations need more than one tier of backup. If that single backup fails and your primary storage is kaput, you are in deep trouble. Here you can have two physical backup tiers, but that means IT has to manage two sets of storage/backup infrastructure. With cloud backup, that storage infrastructure is managed for you, and all its costs are OPEX, rather than having to budget for more CAPEX expenditures.
Continue Reading…

Tackling Top Retail IT Concerns


Retailers are a huge cybercriminal target. That’s because there is so much valuable data help in retailers’ IT coffers.

For larger retailers, there are myriad systems to protect, which could add up to hundreds, sometimes thousands, of locations with all the related end point devices. These include PCs and laptops, kiosks, Point of Sale (POS) and electronic POS (ePOS) systems, tablets, and even smart phones.
Continue Reading…

2016 Security Threats: Profits – Not Mayhem – the Real Aim


2016 Security Threats: Profits – Not Mayhem – the Real Aim

Computer security is one of the most frustrating tasks IT pros undertake — the news never seems to get better.

2016 is shaping up to be as tough a year as any. New threats are emerging, old threats are being recast to appear as new, and we face a massive shortage of security professionals and not enough budget to hire the few experts that are available for employment.

Fortunately, while the threats ever worsen, our protections keep getting stronger. The right tools with the right processes and proper IT and end user training go a long way in keeping us all safe.
Continue Reading…

Cloud Gobbly-Gook: Making Sense of IaaS, PaaS and SaaS


The cloud is supposed to be simple. After all, it’s just a massive computing utility that can do nearly anything, isn’t it?

The deeper you look, though, the more intricate it all becomes.

There are three major cloud service platforms which adds to this confusion. You can think of these services as comprising a stack. Let’s work our way up, starting with the lowest level.

IaaS – Infrastructure as a Service sounds pretty straightforward. Customers don’t have to have servers, storage and related network infrastructure on-premises. Instead, this is all hosted by a cloud provider and you essentially pay a rental fee. In the beginning, these were raw services based on bare-metal servers and unconfigured storage. It was up to the customer to set the infrastructure up with operating systems, apps and the like. Continue Reading…

How to Manage Change for Success: 7 Principles for MSPs


There is constant pressure on Managed Service Providers (MSPs) to continually respond and evolve their offerings to ensure they remain competitive. Caught in an ever changing IT landscape with new service providers and the inexorable migration to SaaS, an MSP’s offerings need to continually evolve and new service offerings added, to remain relevant to their customers’ needs.

In such a volatile and rapidly evolving market, it can be difficult for organisations to plan and communicate changes effectively to their staff.  For any change, be it organization-wide or smaller business groups, it is critical to success to ensure staff understand what the business is intending to ultimately achieve, and that they buy in and support the change. Planning an organisation-wide, large-scale change can be quite daunting with its potential impact on the organization, especially on how to juggle multiple priorities not only daily but long-term strategically; so the larger the change, the more critical it is that the change is successful. Continue Reading…

Top Reasons MSPs Should Offer vCIO Services


While enterprises have had CIOs for some three decades, it is only recently that Virtual CIOs (vCIOs) have emerged. Invented by MSPs, vCIO offer SMBs top-level IT strategy.

As an MSP, you provide much of this insight and guidance already to your clients.. Who knows your clients’ IT operations better than you and your staff? You can kick this informal advising up a few notches by offering higher level, truly strategic CIO advice and guidance. Of course, you can’t be on site every day – so as a vCIO you’ll do this virtually. Continue Reading…

What Do the Olympic Games, Stuxnet and Passwords Have in Common?

gold-medal-olympics-bg (1)

This weekend, I had some free time (with a new born baby in the house that’s not a natural thing) to watch a movie, and I picked a new documentary called Zero Days, which is a very interesting documentary focused on the Stuxnet malware that was first identified  in 2010. It’s believed that Stuxnet was built to destroy a key part of an Iranian nuclear facility but, in the end, network systems in approximately 155 countries were infected by the virus.

The official name for Stuxnet is thought to be ‘Operation Olympic Games,’ so, with the Olympics now going on, this all got me thinking about how approaches to security have changed – and how they haven’t – in the last several years. Continue Reading…

Page 4 of 30« First...«23456»102030...Last »