Archive - News RSS Feed

9 Tips for Smart MSP Hiring

msp-hire-tips-original-bg

Managed Services Providers tend to be relatively small organizations, which makes each and every hire absolutely critical. At the same time, teamwork among such a small and hard-working staff is key, so your employees must be both technical and able to get along well with others – coworkers and customers alike.

Another issue is that, being relatively small, most MSPs don’t have dedicated HR staffs and aren’t trained in the ins and outs of hiring.

Whether you are a fast growing outfit, or have just experiencing normal turnover, you probably have a job or two open at any given time.

So let’s get to hiring! Continue Reading…

Small Banks and Credit Unions Don’t Have to Face Risks Alone

finance-risk-management (2)

If banks and credit unions didn’t understand the importance of Risk Management before, they all got quite the wakeup call during the financial meltdown of 2007-2008.

After that catastrophe, banks tightened the reins due to massive losses. At the same time, regulators became far more diligent, and were suddenly armed with thousands of new rules to enforce. Talk about a Risk Management mandate.

The definition of Risk Management for banking is pretty straightforward: you find the risks, assess them, and then prioritize. Once so defined, you figure out what resources you need to monitor risks, and minimize the chances that risks turn into harm. Continue Reading…

How To Turbocharge Profits with Policy-based Automation

turbocharge blog

The case for automation to enable efficient, effective and proactive IT management seems unassailable.

By applying IT automation to core IT functions, you can save a significant amount of time and money. Did you know that 40% of the time spent fixing a problem is analyzing and isolating the root cause? At the same time, 75% of most IT budgets simply go towards maintaining the status quo and keeping existing systems running.

What is automation, you may ask.  It is really anything that allows an MSP technicians to be more productive by, for example, being able to repair a problem in a fraction of the time it took before. In addition, since many issues are fixed quickly, Mean Time to Recovery (MTTR) improves and many problems are cut off at the pass and resolved before they impact end users.

Enterprise Management Associates’ (EMA) primary research has determined that MSPs and IT groups that implement automation reap many benefits, Continue Reading…

IT Management Maturity for SMBs – Where Do You Place?

it-maturity

There is no shortage of IT maturity models, which are guidelines on how to create and optimize a progressive IT infrastructure.

These models were devised years ago when big consulting firms and integrators such as IBM and Electronic Data Systems Corp. (EDS), now owned by HP Enterprise, analyzed the operations of large enterprises. They would then craft a detailed plan to simplify IT and make it more efficient and productive.

Microsoft even jumped in a decade ago with its Infrastructure Optimization (IO) framework, a maturity model largely focused on making Microsoft shops more modern.

None of these approaches fit the bill for small and mid-sized businesses (SMBs). And it is SMBs that need this kind of help the most. That’s why Kaseya developed an IT Management Maturity Model specifically for companies ranging from less than 50 to up to 3,000 employees.
Continue Reading…

The Answer to Higher Ed IT Challenges – Automation

education-technoloyg

Higher Education IT pros face myriad IT challenges ─ unstable budgets, constant end user churn, a never ending battle to attract students, and tough competition which requires innovation just to keep pace.

The answer to these challenges sounds simple, but it will deliver seriously great results. You must automate your IT operations and maximize efficiency so you can focus on your school’s strategic needs.

First we’ll tackle the benefit of automation. Then we’ll show what areas of innovation you can focus on once your IT shop is operating at peak efficiency.
Continue Reading…

The Ten Most Important MSP Business Metrics – How Do You Measure Up?

chalkboard

 

In the MSP world, there are tens of dozens of possible metrics you can adapt. Try and do so, though, and you’ll spend all your time measuring and precious little driving growth. The trick is to choose those metrics that work for your business and management style.

MSP consultancy Taylor Business Group (TBG) is focused on helping clients drive profit, and it has 10 metrics it says are the most important metrics to keep MSPs on track to achieve their goals.
Continue Reading…

How to Thrive in an MSP 2.0 World: Increasing Growth, Margins, and Customer Loyalty

up-arrow-made-of-people

In last month’s blog, I outlined how rapidly changing SMB client requirements are reshaping the MSP Market.  These demands to broaden MSPs’ service portfolio, combined with downward pricing pressure from increased competition, are squeezing operating margins and reducing the overall profitability of an MSP’s business.

The MSP world is changing fast, with new technologies, new competition and ever-changing market forces, pushing MSPs towards their next phase of evolution. Kaseya calls this next phase MSP 2.0, since it is a natural extension of the MSP 1.0 phase that emerged after the Break/Fix era.

New MSP Growth Opportunities and New Challenges

The new MSP 2.0 environment creates both new growth opportunities and new challenges for MSPs.

Overall, the rate of consumption of MSP services by SMBs is expected to grow annually over 45% year over year for the next several years, representing a global market opportunity approaching $75 BILLION USD per year by 2020.

However, while the opportunities are clear and overwhelming for the MSP market as a whole, individual MSPs must each adapt to these changing market dynamics or risk falling behind.

Continue Reading…

Slugfest: Should You Choose Google Apps or Office 365 for Work?

boxing4

In the early days of the Web, the cloud was too slow for interactive productivity tools. Now it’s way better and Google and Microsoft are in a pitched battle for cloud productivity supremacy.

Microsoft Office has ruled the productivity software roost for over a quarter century. The cloud may be the one opportunity for an upstart, say Google Apps, to upset that apple cart. That’s why the search giant launched Google Apps as a beta in 2006. Four long years later, it came out of test mode and became a commercial product which has been on a roll ever since.

Microsoft apparently wasn’t happy watching Google come out with cloud productivity apps that mimicked the Microsoft suite. In no time flat, Microsoft had Office 365, its complete end user set of productivity apps with some server goodies thrown in for good measure. In fact, Office 365 shipped only a year after Google Apps went commercial.
Continue Reading…

Why MSPs Should Rule the IT World

globe

MSPs are clearly on the move. Seeing the value of outsourcing, SMBs and larger shops alike are moving in droves towards managed services. At the same time though, too many organizations do the things the old way, having understaffed IT teams struggling to keep things running – and not availing themselves of state-of-the-art managed services.

There are two problems IT needs to overcome, both of which are solved by managed services. First, it’s hard for small overstressed teams to secure the network, ensure performance, and fix all the problems that constantly arise. The bigger issue is this struggling IT team has virtually no time to think strategically. That leaves them both vulnerable and at a huge competitive disadvantage in their industry.
Continue Reading…

How Changing SMB Client Requirements Are Reshaping the MSP Market

A lot of the time, we can get caught up in discussions about ‘hot’ markets for MSPs – and the list is growing, from security to cloud to mobile to firewall management.

But it’s important to level set occasionally.  The reason these markets are hot is because the technology requirements of small- and medium-sized businesses (SMBs) that MSPs serve is undergoing a sea change.

SMBs Now Have Enterprise Needs

Technological requirements that were once the needs of only large enterprises are now are becoming mainstream requirements for SMBs.

Continue Reading…

Page 5 of 30« First...«34567»102030...Last »
-->