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Enterprise Management Associates (EMA) Finds Rich MSP Value in Kaseya Traverse

When noted IT research firm EMA, Enterprise Management Associates, wanted to understand the value of Kaseya Traverse, it went to the best source it could find, a managed service provider (MSP) that bases client services on the network and cloud monitoring solution.

EMA interviewed the customer extensively, and then reached its own conclusions. The EMA study “highlights a dialog with a managed services provider (MSP) using Kaseya’s Traverse for requirements that span management of the full application infrastructure in legacy, virtualized, and cloud environments. The report explores the value of Traverse in providing unified, contextual, service-aware insights with the versatility to adapt to a wide variety of verticals and individualized customer needs,” EMA explained. Continue Reading…

The Path to Next-Gen PSA Starts with Dispelling Migration Myths

Professional services automation (PSA) poses a bit of a dilemma for many MSPs. While the functionality that a PSA tool provides may not contribute directly to revenue generation, it is vital to your business’ success. If you cannot accomplish back-office tasks like billing, project management, and CRM, your organization cannot grow or even remain a going concern.

The value of having a PSA tool is understood. However, having a PSA tool that “just works” will not cut it in today’s ever-competitive MSP market. Think of it like a car: Cars have been on the road for over 100 years, but the car you are driving today is vastly different from the first Ford Model T that rolled off the assembly line. Not only can you buy it in a color other than black, but the models on the market are also faster, bigger, safer, and more efficient than their early 20th century predecessors. Continue Reading…

Live Lesson: Supersize Your MSP Business with Kaseya NOC Services

Network Operations Center (NOC) services are the secret weapon of many a successful MSP. If you haven’t discovered this gem, Kaseya can show you all the benefits and how you can take full advantage in our webinar Best Practices: Learn How To Accelerate Your Growth With Kaseya NOC Services. Continue Reading…

Blocking Windows 10 Creators Update and File Explorer Ads

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Not every upgrade is welcome, even if it does provide a bevy of features. Takes Windows 10 Creators Update, which started rolling out to beta testers and will next be delivered to the vast body of Windows 10 users.

This update includes a bunch of new items that will please consumers and gamers, but do far less for enterprise customers. Because of its consumer bent, enterprises may want to block or at least delay this upgrade.

But there is a more compelling reason to say no, according to long time Windows guru Paul Thurrott. Creators Update means your Windows File Explorer could be stuffed with ads. While many of these are for useful Microsoft services such as OneDrive, the technology makes a veritable wave of ads possible. Continue Reading…

Kaseya Partners with Webroot to Help MSPs Offer Total Endpoint Security

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Security is the No. 1 issue MSPs face today, and keeping client endpoints safe is paramount. Providers that rely on Kaseya VSA now not only have Webroot SecureAnywhere fully integrated with the RMM, but they also can purchase this endpoint protection directly from Kaseya. Continue Reading…

VSA 9.4 Debut Grabs Press Attention

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Moving from a 9.3 to a 9.4 product release usually isn’t a big deal. Chances are there are some fixes and a small new feature or two.

The recently released Kaseya VSA 9.4 is different, and the MSP, channel and IT press all took notice of the big changes.

The channel press, which has covered Kaseya extensively in the past year, took particular notice. Continue Reading…

The Best RMM Just Got Better

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Late last year Clarity Channel Advisors declared Kaseya VSA 9.3 as the best RMM for MSPs. Now that same RMM has been boosted with a bevy of new features that all add up to VSA 9.4, released in January.

Aimed at managed service providers (MSP) and IT departments, VSA 9.4 is packed with functions that let both constituencies more fully automate the management and protection of IT resources through policies and enhanced remote control. Continue Reading…

Why Is Cloud Backup So Hot? Six Lofty Reasons

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Cloud storage is an everyday thing for many consumers, what with Google Drive, Apple Cloud, Microsoft OneDrive and more. On the backup side, there’s an array of consumer services, and some of the more primary storage solutions can be maneuvered into serving as backup.

Businesses looking for backup need heartier solutions. And for years that answer was tape backup. Continue Reading…

GUEST BLOG: Solid Security with Kaseya plus Proven Next-Generation Endpoint Protection from Webroot

Each year, Webroot publishes a Threat Brief, a detailed report which details the churn, change and growth within the cybercrime ecosystem. 2015 was another record year in which more malware, malicious IPs, websites and mobile apps were discovered than in any previous year. The current rate of cybercrime comes as no surprise, given continuous innovations and little in the way of risk for those who choose to participate. The continued onslaught of hacks, breaches and social engineering scams targeting individuals, businesses and government agencies has caused many in the security field to ask if it’s truly possible to defend against a persistent attacker.

At Webroot, we believe it is possible to effectively protect enterprises and end users alike, but only by understanding your adversary and the techniques they employ for their attacks. Webroot’s sophisticated approach and secure solutions reflect an in-depth understanding of the threat landscape and how attackers think, allowing us to provide cutting-edge, proven next-generation protection and real-time detection of threats as they emerge. With Kaseya VSA’s integration of Webroot SecureAnywhere® Business Endpoint Protection, it has never been easier for you to manage and protect your users.
Continue Reading…

6 Reasons MSPs Must Manage Office 365 – Right Now!

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Too many managed services providers (MSPs) are seeing tried-and-true revenue streams vanish as clients migrate to the cloud. Providers that manage desktop applications, for instance, can lose business when these customers move from on-premises versions of Microsoft Office to Office 365.

Instead of letting customers make this move under your nose, you should be pro-active. If they want to migrate productivity apps to the cloud, you might as well help in the move, and then offer ongoing Office 365 management services. This puts you in a leadership position, offers solid migration fees, creates a solid new source of recurring revenue, and puts you in a whole new business.

Continue Reading…

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