Tag Archive - Automation

Kaseya Celebrates and Rewards Techies on SysAdmin Day 2017

Friday, July 28 is the 18th annual SysAdmin Day. At Kaseya, we service two classes of admins — those who work within internal IT and those who are technicians at MSPs.

We love both kinds! In honor of your work, we aren’t celebrating just the day – we are also going to keep the party going for weeks.

That is the goal of the Kaseya SysAdmin Day contest and celebration. Here you, presumably a technical pro, can get free Heroes of IT wallpaper and custom T-shirts, or win a $500 Loot Box! This is in addition to what you may (or may not) get from your less-appreciative co-workers who we know can barely compute without you. Continue Reading…

5 Features You Need in Your Software Management Solution

Keeping operating systems and third-party software current is a vital step in ensuring your infrastructure is performing optimally and securely. For MSPs, this means keeping customers’ systems patched and up to date. With increasingly vicious ransomware attacks like WannaCry and Petya on the rise, this is more important than ever.

Automatically downloading all patches and updates may seem the easiest way to go to accomplish this. However, not all patches or systems are of equal importance, and not all updates are risk-free. For an MSP managing a small number of systems, deciding on a case-by-case basis what and when to update and doing so manually may make sense. But as you grow, this quickly becomes untenable. Continue Reading…

Instant Access Taps Kaseya VSA, MSP to Perfect Mobile Workforce Management

The relationship between an IT organization and its Managed Service Provider (MSP) is critical to efficient IT. Instant Access, an Australian supplier of aluminium scaffolding and elevated working platforms, works closely with MSP CustomTec on network support. The solution to many of Instant Access’ problems is Kaseya VSA, remote monitoring and management (RMM) that keeps end points running properly and securely.

This task is all the more difficult because Instant Access has 100 professionals that operate in New Zealand and Australia. Managing all these end points is tricky as they are spread across 10 offices. Not only do these end user end points need to kept running, they also need to support constant connectivity. Continue Reading…

University of Kentucky Gains IT efficiency, Security, and Better User Experience with Kaseya VSA 9.4

Steve Creager has been using Kaseya VSA for over a half decade. As technical support for the Office of Research Services for the University of Kentucky, Creager is responsible for managing some 400 PCs, and at the same time creating a better infrastructure and continually improving the end user experience. Kaseya VSA, and the latest version VSA 9.4 is a big part of that effort. Continue Reading…

P2 Technologies’ Switch to the Kaseya VSA RMM Keeps 40 Clients Happy

Four years ago MSP P2 Technologies was having trouble keeping up with the dozens of companies for which it provides near total and sometimes total IT support and management.

This crossroads led to a re-evaluation of its RMM choice, and ultimately led to the adoption of Kaseya VSA, which is a virtual system administration solution.

For Martin Page, P2 director., the old RMM was running out of gas. “It wasn’t scaling and we couldn’t really do all the advanced things with it that we needed, such as patching. Also, the support from the vendor was poor,” he said. Continue Reading…

How IT Automation Can Benefit Your School: Build Efficiency While Staying in Budget

IT departments in elementary and secondary schools have many challenges unique to their environments. One fundamental issue is that these districts are locally funded, and budgets rarely increase by more than a meager percentage point or two.

Despite that, changes in educational approaches and the demands of parents and tech-savvy students mean that schools are constantly pressed to adopt cutting-edge technologies.

Technology has transformed learning, and nowhere is this more evident than in the work that students produce. Even primary school students create papers in Word, craft PowerPoint presentations, Photoshop pictures, and edit videos using Final Cut. Continue Reading…

Kaseya Customer Q&A Series: Virginia Tech Taps Kaseya VSA to Streamline Operations, Tackle Tough IT Problems

Richard “Billy” Wesley, IT manager for the Division of Student Affairs at Virginia Tech has been relying on Kaseya VSA for over 5 years to help manage IT operations for his group.

This division oversees IT support for housing and dining and facilities and student services. Kaseya spoke with the 14-year university veteran about IT issues and the role that VSA plays in making things run smoother. Continue Reading…

MSP Exclusive: John Morris from Spark Alliance Talks About Ditching ConnectWise for Kaseya’s Next Generation PSA

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John Morris is CEO of Spark Alliance, an MSP based in Central California. Morris was a ConnectWise customer before successfully adopting Kaseya BMS.

Recently Morris spoke with MSPmentor about the economic value of BMS based in part on its low pricing, telling the web site “I don’t want to spend more than I need to run my business.” That is only part of the value. Morris also argued the importance of increasing business efficiency and increasing the speed of both closing deals and getting paid after the work is completed.

Kaseya spoke with Morris about the value of the next generation PSA solution and a little bit about what MSP 2.0 means to him. Continue Reading…

Kaseya Partners with Webroot to Help MSPs Offer Total Endpoint Security

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Security is the No. 1 issue MSPs face today, and keeping client endpoints safe is paramount. Providers that rely on Kaseya VSA now not only have Webroot SecureAnywhere fully integrated with the RMM, but they also can purchase this endpoint protection directly from Kaseya. Continue Reading…

Why You Shouldn’t End 2016 Without an IT Audit

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The end of the year is filled with lots of last minute work – and plenty of employee time off.  Not a good combo. So it’s easy to let things slide. But one item you should not neglect is a year-end IT audit.

Maybe you do this every year and are only now putting it off. Perhaps you’ve never done one and aren’t looking forward to the effort. In either case, we hope you reconsider. While it seems like a lot of work, the time you put in the next few weeks will pay dividends. And with the right technology solution, the time spent can be inconsequential. Continue Reading…

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