Tag Archive - customers

MSPs Need to Wise Up and Consider Value Pricing Models: Part 3

This is the final post in a 3 part series.  Read Part 1, Part 2

Know the Risks and the Payoff!

If there wasn’t any risk, there would be no payoff.  If there’s no payoff, why take a risk?  Last time I checked, there weren’t too many pro-bono MSPs.  The key to business success is managing risk to maximize the payoff.  So, the old-fashioned return on investment analysis needs to become part of the decision-making process when it comes to setting prices.  Once you have a sense of your client’s price and your potential margins, then you can assess risk and weigh your decision to proceed.

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We are Building Bridges to Deliver Better Support

We are bridging the gap between Customer Support and Development by transitioning highly specialized support staff into a Tier 3 role.  These individuals work closely with the development team, in their area of expertise, to acquire deeper skills that allow them to assist their support colleagues with both training and issue resolution.  Additionally, this work with development enhances their ability to correctly prioritize issues and ensure timely resolution.

This role also assists in driving improvements in our products.  The team gathers and collates feedback from the field and pushes it into the development cycle in order to continually improve the product, based on what we hear from the customers.

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Kaseya MSPs are the best in the world! Time to dominate the MSP Mentor 100. Again!

Kaseya MSPs dominate the MSPmentor 100Kaseya MSPs are the best in the world.  We can say that in part due to MSPmentor.net and the MSPmentor 100.  This year marks the 5th annual MSPmentor 100 list, a list which has always been filled with the best and brightest MSPs. Last year was a significant evolution of the list in terms of the average profile of the MSPs, yet even with that evolution, we are proud to see more than 50% of the Top 100 MSPs worldwide are Kaseya customers!  Its confirmation yet again that Kaseya customers are inudstry leaders and set the bar for managed services and it systems management providers all over the world.

So this is our call to you, our Kaseya MSPs.  Please complete to the survey here, to be considered for the MSPmentor 100. Joe and his team over at MSPmentor do a great job of profile the applicants and looking for meaning, not just numbers to establish which MSP truly deserve this honor.  With the global growth of the MSP market, there will be regional lists published as well, so don’t let your geography hold you back.  Kaseya MSPs are the best in the world.  Let’s make sure the world knows it.

Kaseya Road Show is Coming to Southern California!

Kaseya Road Show is on the move.  During these FREE half day events we’ll cover product, service and customer support updates for 2011 as well as provide some valuable tips/tricks and best practices to add to your IT arsenal.  Additionally, for attending this event you will receive a 40% discount on a Kaseya Certification test!

Come see us at our next location:

Anaheim, CA – Thursday, September 8

The event will be from 8:00am – 12:00pm.  (Breakfast and lunch provided!)

Click here to register.

 

Geeks love Data. Do your prospects?

I doubt many, if any, of our service provider customers are doing business without a web page.  It just so happens that geeks don’t tend to be the best designers. (This is true for CFOs, Sales, operations, etc.)  The point is that, in our average service provider customers’ office, there isn’t a full time marketing designer on staff. As a result, many times as product mixes change its usually left to someone who isn’t a design pro to update the website and add the DATA.  Geeks like data.  It feels good to tell everyone ALL the things you can do.  In most cases, this probably isn’t the best bet for the root of your home page.

More than ever, the average consumer, even those shopping for IT services, aren’t better at judging websites than ever before.  That first virtual impression is critical.  Just like you don’t stack whitepapers and product manuals near the front door to your office for people to see when they come in, you shouldn’t do the web equivalent and crowd your homepage with too much data.

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Kaseya Road Show coming to Minneapolis and Chicago!

Kaseya Road Show is on the move.  During these FREE half day events we’ll cover product, service and customer support updates for 2011 as well as provide some valuable tips/tricks and best practices to add to your IT arsenal.

Come see us at one of the following locations:

Minneapolis – Tuesday, July 12

Chicago – Wednesday, July 13

The events will be from 8:00am – 12:00pm.  (Breakfast and lunch provided!)

Click here to register.

We’ll be hosting similar events during the year in cities across the country so please stay tuned for the upcoming schedule.  We hope to see you somewhere along the tour!

 

Customer Connect Roadshow: Next stops are Philadelphia, NYC, and Boston!!

Kaseya Customer Connect Roadshow is on the move.  During these FREE half day events we’ll cover product, service and customer support updates for 2011 as well as provide some valuable tips/tricks and best practices to add to your IT arsenal.

Come see us at one of the following locations:

Philadelphia – Tuesday, June 21

New York City – Wednesday, June 22

Boston (Waltham) – Thursday, June 23

The events will be from 8:00am – 12:00pm.  (Breakfast and lunch provided!)

Click here to register.

We’ll be hosting similar events during the year in cities across the country so please stay tuned for the upcoming schedule.  We hope to see you somewhere along the tour!

 

Customer Connect Roadshow: Next stop is Austin!

Kaseya Customer Connect Roadshow is on the move.  During these FREE half day events we’ll cover product, service and customer support updates for 2011 as well as provide some valuable tips/tricks and best practices to add to your IT arsenal.

Come see us Thursday, April 7th in Austin, TX.  The event will be from 8:00am – 12:00pm.

Click here to register.

We’ll be hosting similar events during the year in cities across the country including Boston, NY, Chicago, Washington D.C., Atlanta and Miami.

Stay tuned for the upcoming schedule.  We hope to see you somewhere along the tour!

 

Doing IT right for the people doing right in our communities…

Kaseya loves to see people helping people. In this case, Kaseya customer, NPower, DC, helps by delivering the right IT services to non-profit organizations doing the right things in our communities.  Hear their Kaseya story and how the Kaseya Solution has enabled them to deliver great IT service to their deserving customers.

Click here to see their story

Customer Connect Roadshow: Next stops Burlingame and Vancouver!

Kaseya Customer Connect Roadshow is on the move.  We’re hitting 2 cities next week! During these FREE half day events we’ll cover product, service and customer support updates for 2011 as well as provide some valuable tips/tricks and best practices to add to your IT arsenal.

Come see us Tuesday, March 1st in Burlingame, CA or  Thursday, March 3rd in Vancouver, BC. Both events will be from 8:00am – 12:00pm.

Click here to register.

We’ll be hosting similar events during the year in cities across the country including  Austin, Boston, NY, Chicago, Washington D.C. and Miami.

Stay tuned for the upcoming schedule.  We hope to see you somewhere along the tour!

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