MSP Tips – Kaseya Blog

8 Business and Legal HIPAA Terms Every MSP and MME Should Know

August 15, 2017August 16, 2017 dougbarney Leave a comment

Ever since the Health Insurance Portability and Accountability Act (HIPAA) went into effect in the United States over a decade ago, small and medium-size healthcare organizations and the MSPs that serve them have struggled to comply. With new rules coming...

Back to the Future: TechBldrs Moves to LabTech – Then Back to VSA by Kaseya

August 14, 2017August 14, 2017 dougbarney Leave a comment

When it comes to an RMM solution, you could say that MSP TechBldrs had a bit of buyer’s remorse. The company originally used VSA by Kaseya, and then switched to LabTech. Having seen the error of its ways, two years...

Kaseya Drives into Public Cloud Monitoring, Management and Control with Unigma

August 9, 2017August 9, 2017 dougbarney Leave a comment

A few months back at Kaseya Connect 2017 in Las Vegas, we announced the acquisition of Unigma, a leading cloud monitoring company. Kaseya has now added public cloud monitoring and management to the ever-growing Kaseya IT Complete solutions stack. Kaseya...

Powered Services Present Game-Changing Option for MSPs

July 31, 2017July 31, 2017 miguellopez Leave a comment

Today’s MSPs face a host of challenges when it comes to attracting new customers or finding new revenue streams to grow revenue from their current base. And with competitors also looking to grow their base, they need to think beyond...

Sys Admin Day Celebrates those in the Trenches

July 28, 2017July 28, 2017 dougbarney 1 Comment

Sys Admins don’t exactly get the same appreciation as famous former presidents and prime ministers or war heroes. However, today, July 28, 2017, is a bit different. Today is SysAdmin Day, now celebrated for the 18th consecutive year. The creator...

5 Features You Need in Your Software Management Solution

July 20, 2017July 20, 2017 miguellopez Leave a comment

Keeping operating systems and third-party software current is a vital step in ensuring your infrastructure is performing optimally and securely. For MSPs, this means keeping customers’ systems patched and up to date. With increasingly vicious ransomware attacks like WannaCry and...

GUEST BLOG: Is Your MSP Business Dedicated to Removing Bad Apples?

July 17, 2017July 17, 2017 davidwalter Leave a comment

I believe most MSP business executives have read the book Good to Great and probably took away at least one solid principal. The most common lesson that IT providers learned from the book is that employees who don’t believe in...

Kaseya Powered Services – Authentication and Network Management in an On-Demand Box

July 13, 2017July 17, 2017 dougbarney Leave a comment

Kaseya today announced the fastest, easiest and most effective way for MSPs to deliver authentication and network management as a service. The new Kaseya Powered Services, known as Go-to-Market in a Box, include cloud-based on-demand versions of Traverse and AuthAnvil...

Creating the Most Helpful Service Desk Possible

July 12, 2017July 12, 2017 dougbarney Leave a comment

If there is a bread and butter aspect to a successful MSP, it has to be the service desk. Here is where the rubber meets the road, client IT problems addressed, and is the focal point for how clients interact...

GUEST BLOG: Can You Use a Psychologist’s Technique From Good Will Hunting to Make a Breakthrough With IT Marketing?

July 11, 2017July 11, 2017 davidwalter Leave a comment

The Importance of Morale IT marketing is a cutthroat game where personal feelings do not play into business decisions. No one's going to buy from your MSP because it will make your salespeople "feel good." They're going to buy based on shifting...