IT techs – whether working at MSPs or in internal IT Ops groups – have long faced a miserable task: physically visiting PCs and other devices that are dead by hard drive failure. In these cases, you must pack up your kit, head out to the site and see what can be done. Depending on where you work, this can be called a truck roll, man-in-the-van work, or just plain wasted time that you would rather spend doing other work.
Each of these visits can take hours, and often technicians find themselves going back and forth from the site location and the main office to gets parts or new bits of software to solve the problem.
What if you could sit at your console in a comfortable chair with a cup of coffee, and repair that hard drive right then and there – in minutes? What if this wasn’t just an edge use case, but you could essentially eliminate going on site to fix laptops, kiosks and PCs that are no longer responsive? What if you could say goodbye to what MSPs sarcastically refer as “windshield time”?