Tag Archive - MSP

Is the Trusted Advisor Still the Pinnacle of MSP-Dom?


trusted-advisor

The term ‘trusted advisor’ has been perhaps a bit overused, maybe way way overused. Even abused. But that doesn’t diminish the fact that it’s something MSPs are wise to strive for.

You all know the story about the MSP market moving away from break/fix to offer richer services, and becoming a strategic partner.

Being a trusted advisor means you help clients spot the future, find the technologies that offer specific competitive advantage, then pilot, deploy and manage these new technologies.

Trends over the last few years have only made this movement more important. Much of this has to do with the cloud, which is rapidly on the move, and the staying power of on-premises infrastructure. With that, there is a need to manage and integrate both environments, often resulting in hybrid clouds.
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Building Word Power – How Good is Your MSP Vocabulary?

vocabulary

The world of Managed Service Providers (MSP) is a specialized one, and there are terms just for this industry.

We’ll walk through a few key terms specific to MSPs, as well as technologies MSPs should be familiar with. Play along at home and see how well you do!

Different Styles of Solution Providers

The terms that refer to IT providers in the channel can be a bit confusing, as they are sometimes misused, and there are a lot of gray areas and overlap.

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GUEST BLOG: Why Your Sales/Marketing Automation Investment Won’t Bear Results

salesfunnel

There’s so much more to MSP Marketing & Sales Enablement than just software implementation

MSP sales and marketing enablement has gained a lot of popularity. More and more MSPs are looking to leverage sales and marketing automation platforms in a bid to improve their overall sales figures. The truth is, purchasing a sales or marketing automation platform alone will never help.

This blog talks about the groundwork you need to build for your sales and marketing enablement program to work for you.
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The Encyclopedia of MSP Measurement

metrics

The famous business book “Managing by Measuring,” by Mark T. Czarnecki, praises the virtues of tracking operations and making decisions based on what you can learn from measurements. Smart MSPs do the same thing, and use many metrics to drive strategies and shorter-term tactics.

These metrics and Key Performance Indicators (KPI) define how well the organization is doing, and are critical to assessing your company’s value.

There are so many available metrics, that you can waste a lot of valuable time trying track them all. Instead choose the metrics that fit your company, and track those closely. We bring you 15 of our favorites.
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GUEST BLOG: Solid Security with Kaseya plus Proven Next-Generation Endpoint Protection from Webroot

Each year, Webroot publishes a Threat Brief, a detailed report which details the churn, change and growth within the cybercrime ecosystem. 2015 was another record year in which more malware, malicious IPs, websites and mobile apps were discovered than in any previous year. The current rate of cybercrime comes as no surprise, given continuous innovations and little in the way of risk for those who choose to participate. The continued onslaught of hacks, breaches and social engineering scams targeting individuals, businesses and government agencies has caused many in the security field to ask if it’s truly possible to defend against a persistent attacker.

At Webroot, we believe it is possible to effectively protect enterprises and end users alike, but only by understanding your adversary and the techniques they employ for their attacks. Webroot’s sophisticated approach and secure solutions reflect an in-depth understanding of the threat landscape and how attackers think, allowing us to provide cutting-edge, proven next-generation protection and real-time detection of threats as they emerge. With Kaseya VSA’s integration of Webroot SecureAnywhere® Business Endpoint Protection, it has never been easier for you to manage and protect your users.
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6 Reasons MSPs Must Manage Office 365 – Right Now!

office-365

Too many managed services providers (MSPs) are seeing tried-and-true revenue streams vanish as clients migrate to the cloud. Providers that manage desktop applications, for instance, can lose business when these customers move from on-premises versions of Microsoft Office to Office 365.

Instead of letting customers make this move under your nose, you should be pro-active. If they want to migrate productivity apps to the cloud, you might as well help in the move, and then offer ongoing Office 365 management services. This puts you in a leadership position, offers solid migration fees, creates a solid new source of recurring revenue, and puts you in a whole new business.

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How to Automate Every IT Process You Want To – Even When It Seems Like You Can’t

finding-automationLast month, I talked about how to prioritize your automation efforts in 2 steps.  Before you jump into the first project that comes to mind, first identify all potential automation projects, and then prioritize them based on benefits– either time savings or better customer experience.  Sometimes, though, there’s a great project – one where automation will benefit both your IT staff and your business – but there’s no straight-forward way to automate the process.

This month, I’ll discuss the best way to go about automating any single process in a direct manner even when you can’t automate using a GUI alone.
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Security Services are Ripe for Explosive Growth in 2016

Online Data Security Concept Illustration with Padlock Icons, Cyber Background and Circuit Board Elements. Internet Security Technologies.

If you’re not thinking about expanding your Security services, you should be.  At least that’s the news from Kaseya’s 5th Annual Global MSP Pricing Survey*.

‘Heightened security risks’ is the top IT problem or service MSP respondents expect their clients to face in 2016.  And it won by a mile, selected by over a quarter of all respondents and receiving  40% more votes than the second-highest selection. This result isn’t a surprise given the unremitting flow of news on breaches and hacks.
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Looking to Increase Automation?  2 Simple Steps to Start Off Right!

automateI talk to MSPs a lot about automation and how important automation is to increasing efficiency, productivity, and IT performance.   Research from Enterprise Management Associates (EMA) determined that implementing automation reduces operating system deployment time by 68% on average, and time spent managing virus and spyware systems by 83% on average.

So it’s not a surprise that MSPs often ask me, “How do I automate?”   My answer is always, “Well, it’s not that simple to tell you.”

Which isn’t the answer they’re looking for.

What makes this such a hard question to answer?  I thought about this a lot recently, and realize it’s because figuring out WHAT to automate is very different for each MSP.  So much depends on their particular customer base, services, and in-house IT expertise.

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Time Management and Technicians: A Manager’s Guide to Success

time-management-1

I recently received an email about “time management and prioritization” from a colleague.  I started thinking about what that means for an IT technician – and specifically what that means for the technician’s manager.

As Peter Drucker famously observed, “Time is the scarcest resource, and unless it is managed nothing else can be managed.”

Whether you have one technician or a large team, it’s essential that you provide guidance and structure to make sure that they are handling support tickets appropriately, completely, and professionally.

A technician is great at fixing problems and finding the root cause of a problem.  You can just say “I need you to go fix this or go take care of that,” or “Let’s get this project done,” and they are on board.  However, it doesn’t mean they are all skilled at true time management.

A technician occasionally getting overwhelmed can be managed through a quick reminder on how to prioritize tasks.  However, if your technicians frequently run into trouble, here’s a handy 3-step process to find the root cause.
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