Tag Archive - MSP

Repair a Dead Machine Remotely – Without Driving Onsite

no-remote-driving

IT techs – whether working at MSPs or in internal IT Ops groups – have long faced a miserable task:  physically visiting PCs and other devices that are dead by hard drive failure. In these cases, you must pack up your kit, head out to the site and see what can be done.  Depending on where you work, this can be called a truck roll, man-in-the-van work, or just plain wasted time that you would rather spend doing other work.

Each of these visits can take hours, and often technicians find themselves going back and forth from the site location and the main office to gets parts or new bits of software to solve the problem.

What if you could sit at your console in a comfortable chair with a cup of coffee, and repair that hard drive right then and there – in minutes?  What if this wasn’t just an edge use case, but you could essentially eliminate going on site to fix laptops, kiosks and PCs that are no longer responsive?  What if you could say goodbye to what MSPs sarcastically refer as “windshield time”?

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Stand Out From the MSP Crowd by Building a Brand

stand-out-from-crowd
There are well over 40,000 MSPs in North America, and thousands of VARS every year are moving to service fattening those numbers further.

In some geographies, MSPs are stepping on each other’s toes. Branding for MSPs has always been important, but there wasn’t always great different ion between providers. Now, however, providers are evolving to adapt to an MSP 2.0 environment and looking to attain Trusted Advisor status. If you play these two cards right, there is plenty of differentiation to crow about.

When managed services were more a commodity, many deals were won by price alone. You could get away without a strong distinctive brand. At the same time, players with known names got more sales meetings and came away with more deals.
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The No-Fail Guide to Becoming a Trusted Advisor

way-forward

You may think Trusted Advisor is a trite phrase. In fact, some think we should retire the term altogether. But as an MSP there is nothing wrong with being trusted or engaged as an advisor. So forget about whether you love or hate the term and just embrace the concept.

In a blog last month we talked about why you should think about being a Trusted Advisor. Now we’ll talk a bit about how you do it.

You can start this transition, if you haven’t already made it, with existing clients. Dig deeper into their technical affairs. Go the extra mile in managing and monitoring devices and their network, and proactively offer new ways of gaining efficiency and supporting innovation. They’ll feel the benefits and pass the word along.
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When It Comes to MSPs, What Does Agile Even Mean?

agility

Agile is a term first widely applied to software development, but now is used just about everywhere (maybe overused is a better way to put it). Being nimble, able to change course quickly, and not bogged down by minutia can make even the largest MSP Agile.

Do a Google search on “Agile MSP” and you’ll get 4,630 results, only a minority of which actually refer to managed service providers.

Dig into the results that do, and you’ll find about a dozen different takes on what it means to be an Agile MSP. For some, it just means being flexible and forward thinking. Others try to apply Agile development directives 100% to MSPs, which really only works if the MSP is likewise development focused.

Some of the Agile development techniques make sense, but applying Agile development lock stock and barrel doesn’t truly fit the MSP model.
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Hidden HIPAA Traps

hospital

How You Can Become a Healthcare MSP Master

Many industries have compliance rules, but few are as strict as the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

While HIPAA is a set of U.S. regulations, many countries have similar rules.

When it comes to these complex rules, healthcare companies can’t always go it alone. It helps to have a trusted partner who is expert in all things HIPAA, such as an MSP with a vertical health care focus.

The good news for MSPs is that your HIPAA expertise lets you sell services at a premium – compliance is just that important.

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Is the Trusted Advisor Still the Pinnacle of MSP-Dom?


trusted-advisor

The term ‘trusted advisor’ has been perhaps a bit overused, maybe way way overused. Even abused. But that doesn’t diminish the fact that it’s something MSPs are wise to strive for.

You all know the story about the MSP market moving away from break/fix to offer richer services, and becoming a strategic partner.

Being a trusted advisor means you help clients spot the future, find the technologies that offer specific competitive advantage, then pilot, deploy and manage these new technologies.

Trends over the last few years have only made this movement more important. Much of this has to do with the cloud, which is rapidly on the move, and the staying power of on-premises infrastructure. With that, there is a need to manage and integrate both environments, often resulting in hybrid clouds.
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Building Word Power – How Good is Your MSP Vocabulary?

vocabulary

The world of Managed Service Providers (MSP) is a specialized one, and there are terms just for this industry.

We’ll walk through a few key terms specific to MSPs, as well as technologies MSPs should be familiar with. Play along at home and see how well you do!

Different Styles of Solution Providers

The terms that refer to IT providers in the channel can be a bit confusing, as they are sometimes misused, and there are a lot of gray areas and overlap.

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GUEST BLOG: Why Your Sales/Marketing Automation Investment Won’t Bear Results

salesfunnel

There’s so much more to MSP Marketing & Sales Enablement than just software implementation

MSP sales and marketing enablement has gained a lot of popularity. More and more MSPs are looking to leverage sales and marketing automation platforms in a bid to improve their overall sales figures. The truth is, purchasing a sales or marketing automation platform alone will never help.

This blog talks about the groundwork you need to build for your sales and marketing enablement program to work for you.
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The Encyclopedia of MSP Measurement

metrics

The famous business book “Managing by Measuring,” by Mark T. Czarnecki, praises the virtues of tracking operations and making decisions based on what you can learn from measurements. Smart MSPs do the same thing, and use many metrics to drive strategies and shorter-term tactics.

These metrics and Key Performance Indicators (KPI) define how well the organization is doing, and are critical to assessing your company’s value.

There are so many available metrics, that you can waste a lot of valuable time trying track them all. Instead choose the metrics that fit your company, and track those closely. We bring you 15 of our favorites.
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GUEST BLOG: Solid Security with Kaseya plus Proven Next-Generation Endpoint Protection from Webroot

Each year, Webroot publishes a Threat Brief, a detailed report which details the churn, change and growth within the cybercrime ecosystem. 2015 was another record year in which more malware, malicious IPs, websites and mobile apps were discovered than in any previous year. The current rate of cybercrime comes as no surprise, given continuous innovations and little in the way of risk for those who choose to participate. The continued onslaught of hacks, breaches and social engineering scams targeting individuals, businesses and government agencies has caused many in the security field to ask if it’s truly possible to defend against a persistent attacker.

At Webroot, we believe it is possible to effectively protect enterprises and end users alike, but only by understanding your adversary and the techniques they employ for their attacks. Webroot’s sophisticated approach and secure solutions reflect an in-depth understanding of the threat landscape and how attackers think, allowing us to provide cutting-edge, proven next-generation protection and real-time detection of threats as they emerge. With Kaseya VSA’s integration of Webroot SecureAnywhere® Business Endpoint Protection, it has never been easier for you to manage and protect your users.
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