Tag Archive - MSP

5 Features You Need in Your Software Management Solution

Keeping operating systems and third-party software current is a vital step in ensuring your infrastructure is performing optimally and securely. For MSPs, this means keeping customers’ systems patched and up to date. With increasingly vicious ransomware attacks like WannaCry and Petya on the rise, this is more important than ever.

Automatically downloading all patches and updates may seem the easiest way to go to accomplish this. However, not all patches or systems are of equal importance, and not all updates are risk-free. For an MSP managing a small number of systems, deciding on a case-by-case basis what and when to update and doing so manually may make sense. But as you grow, this quickly becomes untenable. Continue Reading…

What’s Worse, an Insider or Outsider Threat?

When IT pros think of hackers, images of young men sitting around a smoky room in Eastern Europe staring at monitors may come to mind. And yes, many hacks, especially large scale incursions, do come from organized groups of outsiders and often foreign entities. This outside threat is why firewalls, and intrusion detection and prevention systems are so common.

But these perimeter defenses do little to fend off what may be the biggest threat – an attack from inside!

Insiders not only have network access, sometimes at a high level, they also know much of what is on the network, and where exactly that data resides. Continue Reading…

GUEST BLOG: Is Your MSP Business Dedicated to Removing Bad Apples?

I believe most MSP business executives have read the book Good to Great and probably took away at least one solid principal. The most common lesson that IT providers learned from the book is that employees who don’t believe in their mission and core values, “should get off the bus.”

However, after spending some time embedded with computer consultants I have started to doubt whether this powerful message from Good to Great has really permeated their decision-making process. Are MSPs today as committed to firing rouge employees as Steve Jobs was at Apple? Continue Reading…

Creating the Most Helpful Service Desk Possible

If there is a bread and butter aspect to a successful MSP, it has to be the service desk. Here is where the rubber meets the road, client IT problems addressed, and is the focal point for how clients interact with your company.

A mediocre or substandard service desk is a death knell. In contrast, a superb service desk creates customer loyalty, SLA compliance and great word of mouth. At the same time, such a desk is efficient, creating more revenue and profit opportunity. Continue Reading…

GUEST BLOG: Can You Use a Psychologist’s Technique From Good Will Hunting to Make a Breakthrough With IT Marketing?

The Importance of Morale

IT marketing is a cutthroat game where personal feelings do not play into business decisions. No one’s going to buy from your MSP because it will make your salespeople “feel good.” They’re going to buy based on shifting factors which may or may not be legitimate. Oftentimes, clients buy not based on service, but on the perception of quality. They perceive that a given provider will yield a certain level of quality Continue Reading…

Instant Access Taps Kaseya VSA, MSP to Perfect Mobile Workforce Management

The relationship between an IT organization and its Managed Service Provider (MSP) is critical to efficient IT. Instant Access, an Australian supplier of aluminium scaffolding and elevated working platforms, works closely with MSP CustomTec on network support. The solution to many of Instant Access’ problems is Kaseya VSA, remote monitoring and management (RMM) that keeps end points running properly and securely.

This task is all the more difficult because Instant Access has 100 professionals that operate in New Zealand and Australia. Managing all these end points is tricky as they are spread across 10 offices. Not only do these end user end points need to kept running, they also need to support constant connectivity. Continue Reading…

Enterprise Management Associates (EMA) Finds Rich MSP Value in Kaseya Traverse

When noted IT research firm EMA, Enterprise Management Associates, wanted to understand the value of Kaseya Traverse, it went to the best source it could find, a managed service provider (MSP) that bases client services on the network and cloud monitoring solution.

EMA interviewed the customer extensively, and then reached its own conclusions. The EMA study “highlights a dialog with a managed services provider (MSP) using Kaseya’s Traverse for requirements that span management of the full application infrastructure in legacy, virtualized, and cloud environments. The report explores the value of Traverse in providing unified, contextual, service-aware insights with the versatility to adapt to a wide variety of verticals and individualized customer needs,” EMA explained. Continue Reading…

P2 Technologies’ Switch to the Kaseya VSA RMM Keeps 40 Clients Happy

Four years ago MSP P2 Technologies was having trouble keeping up with the dozens of companies for which it provides near total and sometimes total IT support and management.

This crossroads led to a re-evaluation of its RMM choice, and ultimately led to the adoption of Kaseya VSA, which is a virtual system administration solution.

For Martin Page, P2 director., the old RMM was running out of gas. “It wasn’t scaling and we couldn’t really do all the advanced things with it that we needed, such as patching. Also, the support from the vendor was poor,” he said. Continue Reading…

The Path to Next-Gen PSA Starts with Dispelling Migration Myths

Professional services automation (PSA) poses a bit of a dilemma for many MSPs. While the functionality that a PSA tool provides may not contribute directly to revenue generation, it is vital to your business’ success. If you cannot accomplish back-office tasks like billing, project management, and CRM, your organization cannot grow or even remain a going concern.

The value of having a PSA tool is understood. However, having a PSA tool that “just works” will not cut it in today’s ever-competitive MSP market. Think of it like a car: Cars have been on the road for over 100 years, but the car you are driving today is vastly different from the first Ford Model T that rolled off the assembly line. Not only can you buy it in a color other than black, but the models on the market are also faster, bigger, safer, and more efficient than their early 20th century predecessors. Continue Reading…

Kaseya Offers Answer to MSP and Client Credential Cracking Woes

Security has always been paramount for MSPs. But now that hackers are going out of their way to compromise service providers and use that foothold to attack clients, the need for protection has multiplied

That’s why Kaseya today announced AuthAnvil MSP Protect, a service that protects MSP networks from password cracking incursions and forms the basis of new MSP Security as a Service (SCaaS) offerings. The new MSP Protect is a complete solution to password security, and includes two-factor authentication (2FA), single sign-on (SSO), and a password server for rich password management. Continue Reading…

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