Tag Archive - MSP

MSP Pricing Survey Reveals Secrets of High-Growth MSPs — Cloud, Rich Service Portfolios Lead the Way

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Proper pricing, service selection, and creating bundles and portfolios are the key to MSP success, the recent Kaseya 2017 MSP pricing Survey of over 900 MSPs revealed. Another winning card to play? The cloud, or course!

Every year Kaseya conducts an extensive survey of MSPs to see what’s happening with their pricing, what services are taking off, and how the overall business and technical landscape is changing. This isn’t just interesting fare; it helps MSPs plan strategically for the future.

The 2017 MSP pricing Survey amplified some of the findings from the prior year, in particular that the cloud is the wave of the future for high-growth MSPs, and these successful service providers tend to offer more services than their lower-growth peers.

Here are some highlights from the latest survey. Continue Reading…

Tune Your MSP Marketing Strategies and Tactics

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Managed Service Providers (MSPs) are great with technology, but not always so marketing savvy. Still, how can you expand a business when no one knows who you are?

Sure, much of your business may be develop by word of mouth, based on great customer referrals. But if that is all you do to market yourself, you are leaving money on the table. And you are seriously curtailing your ability to expand, especially geographically. The good news is that MSPs tend to be very (okay, very very) smart, so learning a thing or two about marketing isn’t that tough. Continue Reading…

Bringing Clarity to MSP Cloud Riches

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Some believe that MSPs truly arrived and prospered because large IT vendors began to sell more directly to customers and cut VARs out of the equation. The only answer was to add even more value in the form of services. Smart VARs took this approach and instead of dying out, flourished.

The cloud offers the same kind of make or break challenge. If MSPs ignore the cloud, they may be swallowed by it. If they embrace it with enthusiasm and intelligence, even greater riches may await. Continue Reading…

Finding and Keeping the Best Employees

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Managed services providers (MSPs) tend to be relatively small organizations, which makes each and every hire absolutely critical. At the same time, teamwork among such a small and hard-working staff is key, so your employees must be both technical and able to get along well with others – coworkers and customers alike.

Complicating this further is that, being relatively small, most MSPs don’t have dedicated HR staffs and aren’t trained in the ins and outs of hiring.

Whether you are a fast-growing outfit or just experiencing normal turnover, you probably have a job or two open at any given time.

So let’s get to hiring! Continue Reading…

The Best RMM Just Got Better

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Late last year Clarity Channel Advisors declared Kaseya VSA 9.3 as the best RMM for MSPs. Now that same RMM has been boosted with a bevy of new features that all add up to VSA 9.4, released in January.

Aimed at managed service providers (MSP) and IT departments, VSA 9.4 is packed with functions that let both constituencies more fully automate the management and protection of IT resources through policies and enhanced remote control. Continue Reading…

Choosing the Right Technologies for Your MSP

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MSPs live and die by technology.  An increasing percentage of MSP revenues is derived from the services that MSPs sell to clients. And these services are based upon the software solutions MSPs choose, implement and exploit. Continue Reading…

MSP Business Planning for Business Growth

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There are three cornerstones to any kind of successful business – building a business plan, executing on that plan, and measuring your results. Oh, I forgot. You also have to be able to change course mid-stream, even in some fundamental ways.

In this piece we’ll assume your MSP business is up and running, so business planning isn’t so much about creating a new business as it is expanding one.

Before we get started, let’s start with a bold statement. The biggest mistake too many MSPS make?

They don’t have a business plan. Continue Reading…

Making the Right Business Call on PSA Pricing

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Among the many MSP solutions, there are two core types that really stand out. The RMM is the center of much of the MSP universe – and a key revenue-producing engine. A PSA is likewise a key, but unlike the RMM, does not produce revenue directly. It does however improve your business and customer relations and can drive efficiency. That said, you don’t want to spend too much on your PSA, nor do you want to sacrifice features and quality just for the sake of affordability.

Many of the major vendors that serve the MSP market have PSA solutions. Recently Clarity Channel Advisors, an independent consulting firm focused on MSPs and cloud service providers (CSPs) analyzed the pricing models of the leading PSAs. Continue Reading…

Lessons from Yahoo Data Breach Debacle: How to Block Breaches and Minimize Their Damage

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While Denial of Service (DoS) attacks and disabling malware are IT nightmares, what really keeps IT pros (and the execs they report to) up at night are data breaches. And that means a lot of restless nights. These breaches are growing in number and impact.

If you have any doubt, look at what just happened to Yahoo! This December, the tech giant disclosed that over 1 billion accounts were compromised. The crazy thing is this hack happened some three years ago! And hackers gained a treasure trove: customer names, birth days, phone numbers, as well as their encrypted passwords and encrypted security questions, which serve as a second layer of authentication. Continue Reading…

PSAs and Strategic Growth for MSPs: Top 5 Myths Debunked

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Many new MSPs start their business with an accounting product, a calendaring tool and a prayer, but they soon realize that they can do more – much more – in terms of managing the health of their business with a solution that gives them control over and visibility into their entire business process from prospect to invoice.

Unfortunately, many MSPs feel that once they select their PSA tool that they are then locked in with that selection for all eternity.  But like any technology decision made 5, 10, or even 15 years ago, it should be routinely re-visited in light of developments in technology, your business needs, and the MSP market dynamics as a whole. Continue Reading…

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