MSPs Beware: US Department of Homeland Security Warns Cybercriminals Are Attacking IT Providers

Hackers go where the money, the control and the ability to inflict damage lie. An individual enterprise or SMB is a pretty good score. But a service provider that controls the IT of multiple clients is far more enticing.

That’s why service providers such as MSPs must take special care. If your systems are cracked, criminals can gain control of all your clients. Your reputation and business could be gone in an instant. And your clients could fare just as badly. Continue Reading…

WannaCry Ransomware Exposes Crisis of Unpatched Systems, Failure to Back up

 

Would it surprise you to learn that one of the most successful computer exploits in history happened against a vulnerability for which a patch already exists?

That’s just what happened with the WannaCry (also called WannaCrypt) ransomware attack that crippled hundreds of thousands of computers last Friday and continues to wreak havoc this week. Continue Reading…

Kaseya BMS – Taking ConnectWise Customers Even Before a New Version Arrived

Kaseya has reinvented the way to do Professional Services Automation (PSA) with the BMS solution. The idea is to offer PSA functions at a fraction of the normal cost with gobs of added value.

Now Kaseya has brought BMS to the next level with a brand new version that is still one-third the price of competitors’ alternatives. Continue Reading…

Guest Blog: Do You Have a Self-Fulfilling IT Marketing Attitude?

Two Kinds of Self-Fulfilling Prophecy

Your IT marketing strategy will both benefit and be harmed by the same thing: your attitude. Have you ever heard of a phenomenon called the “self-fulfilling prophecy?” In brief: you make it true by the terms which define it. Here’s an example of a self-fulfilling prophecy: “If you work hard and give it your best, you’ll do well.” By working hard and giving whatever “it” is your best, you’re very likely to succeed. But consider this: imagine a biased, jaded, one might even say post-modern Continue Reading…

Kaseya Launches Cloud Management Suite with Acquisition of Technology Leader Unigma

Kaseya continues its portfolio growth streak with this week’s acquisition of Unigma, which was announced at Kaseya Connect in Las Vegas.

The Unigma Cloud Management Suite is now a core part of Kaseya’s IT Complete, an architecture and solutions stack for MSPs and for IT groups in particular vertical markets, such as health care and higher education. With this stack, a vast swath of IT operations can be automated and secured.

As MSPs move their clients aggressively to the cloud, they need solutions to monitor and manage public cloud performance and conduct precise cost analysis. Continue Reading…

Guest Blog: Are You Harnessing the Law of Attraction for MSP Marketing Success?

Have you considered applying the Law of Attraction to your MSP marketing strategy? If you’re not aware of the concept that was made mainstream by the book The Secret, here’s a brief overview: the Law of Attraction states that whatever you think about and focus on the most will manifest itself. That means if you are constantly worried about losing clients or failing— that’s inevitably what will happen.

However, you can harness the power of the Law of Attraction to catapult you to success. How? By simply focusing on the positive and not allowing negative thoughts to ever enter into the equation. Instead of thinking about everything that could go wrong in your business, Continue Reading…

Kaseya Customer Q&A Series: Virginia Tech Taps Kaseya VSA to Streamline Operations, Tackle Tough IT Problems

Richard “Billy” Wesley, IT manager for the Division of Student Affairs at Virginia Tech has been relying on Kaseya VSA for over 5 years to help manage IT operations for his group.

This division oversees IT support for housing and dining and facilities and student services. Kaseya spoke with the 14-year university veteran about IT issues and the role that VSA plays in making things run smoother. Continue Reading…

The Secrets to MSP Sales Success

Probably the single most important aspect of running a business is sales. Sales are the life-blood of the business:  without sales you don’t have customers; without customers, you don’t have a business.

And it doesn’t matter if you’re talking about a small MSP where the owner wears the sales hat or global MSP with a large international sales team: selling well depends on having the fundamentals right. Before you pick up the phone and make your first prospecting call, you need to prepare.  This means more than going to the prospects’ website and finding out the name of the IT person.

This blog assumes that you’ve already read the chapter on marketing and demand generation — that you’ve already taken stock of the main customer pains that you address; positioned the benefits and value of your services versus other competitive options; and have created a prospecting and demand generation program to bring prospective clients to your attention.  If you haven’t, you might want to workshop through that chapter before reading ahead. Continue Reading…

Tech Talk MSP Blogs Attract Only Technical People!

If you take a closer look at MSP blogs, you’ll notice that they’re often Tech Talk style articles, written for technical instead of financial professionals. It makes much more sense, however, for MSPs to address business issues that appeal to CEOs and CFOs. Continue Reading…

Live Lesson: Supersize Your MSP Business with Kaseya NOC Services

Network Operations Center (NOC) services are the secret weapon of many a successful MSP. If you haven’t discovered this gem, Kaseya can show you all the benefits and how you can take full advantage in our webinar Best Practices: Learn How To Accelerate Your Growth With Kaseya NOC Services. Continue Reading…

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