MSPAlliance Touts New Cloud Training Program

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The MSPAlliance has long promoted the notion that service providers should embrace the cloud. In fact, the group’s tagline is “The International Association of Cloud & Managed Service Providers.”

In particular, the group believes MSPs should embrace authentication services. “We’re seeing a lot of MSPs get into things like identity and access management, a service line that would have been really rare 10 to 15 years ago. But today with cloud that’s a very hot growth sector,” Charles Weaver, CEO of the MSPAlliance told Redmond Channel Partner Magazine. “If you have one of these born-in-the-cloud service providers, the majority of their offerings are resold public cloud applications. Continue Reading…

World Backup Day – Lessons IT Should Impart to their End Users

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Let’s face it – the biggest data losses from hard drive failures happen to consumers who don’t always understand backup and lack the tools or motivation to either do it or do it properly.

IT should care about backup for two reasons. They must train end users who aren’t supported by a backup solution (such as those with a BYOD device) to get and use one, and they must make sure that IT-supported backup systems are set up properly and cover those devices they should cover, ideally 100 percent of company-issued devices.

Most likely, your end users could learn a few lessons from the annual World Backup Day, held the day before April Fool’s Day since 2011. Too many end users simply don’t back up their data and then kick themselves when it’s gone. Or they ask their IT folks to try and get it back – an impossible or expensive task in the case of a total hard drive meltdown. Continue Reading…

Guest Blog: Make Sure to Think Happy IT Marketing Thoughts to Fly!

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IT marketing requires a positive attitude. This is where fiction, as an educational medium, becomes one of the most useful tools, and to that end, it’s worthwhile to consider J.M. Barrie’s character Peter Pan.

The story has captured the imagination of children worldwide for decades, and it’s easy to see why: you can fly. Peter Pan points to a happy thought and some pixie dust as a recipe for becoming airborne. You get your happy thought, hold onto it, and begin to soar. Now, not many realize this, but that character and plot device (happy thoughts as a means of flight) are both real aspects of Barrie’s life. There are speculations that Captain Hook represented Barrie’s wife, and Continue Reading…

Massive iCloud Hack Shows Criticality of Strong Authentication

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Apple has a reputation for building secure systems. The Mac is still far more hack proof than PCs, and the iPhone being a closed system has not been hit with a plethora of malware.

The iCloud had much the same reputation – until this week.

Hackers reportedly successfully compromised millions of iCloud logins. The hackers, dubbed the Turkish Crime Family (but ironically based in London), then demanded Apple given them $100,000 in iTunes cards. This is a takeoff on ransomware. Instead of locking up data and demanding money, the bad guys steal data and want cash for its return. The group has been trying to extort money in return for the log ins from other companies as well. Continue Reading…

Why You Need the Right Cloud Monitoring Solution

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When a Microsoft outage in early March took down a host of cloud-based services, including Office 365, Skype, OneDrive, and Outlook, the impact on users ranged from the inconvenience of being unable to Skype customers and friends to hampered productivity from being unable to access email or mission-critical documents. For many managed service providers (MSPs), the outage meant fielding calls from customers unsure why they were suddenly unable to access the applications they rely on to operate their businesses.

Although the outage lasted only a few hours, it came on the heels of AWS’s S3 facility’s multi-hour outage the week before and was followed by an eight-hour Azure outage less than 10 days later – all of which affected businesses to varying degrees. Continue Reading…

MSP Exclusive: John Morris from Spark Alliance Talks About Ditching ConnectWise for Kaseya’s Next Generation PSA

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John Morris is CEO of Spark Alliance, an MSP based in Central California. Morris was a ConnectWise customer before successfully adopting Kaseya BMS.

Recently Morris spoke with MSPmentor about the economic value of BMS based in part on its low pricing, telling the web site “I don’t want to spend more than I need to run my business.” That is only part of the value. Morris also argued the importance of increasing business efficiency and increasing the speed of both closing deals and getting paid after the work is completed.

Kaseya spoke with Morris about the value of the next generation PSA solution and a little bit about what MSP 2.0 means to him. Continue Reading…

CompTIA Predicts Strong IT Growth, Cloud Getting Stronger and Security Not Getting Better

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Channel advocacy group CompTIA tracks the MSP market as well as the overall IT space. News for the latter is good, though the growth is not exactly stunning. One item the group tracks in their annual IT Trends Analysis survey is what they call “Business Confidence”. According to the execs surveyed, the economy is in good shape and IT pros have a positive outlook.

Meanwhile growth is healthy, but nowhere the double digits that characterized the 1980’s and 1990’s. In fact, CompTIA expects 4.1 percent growth globally this year, creating a $3.5 trillion market. Continue Reading…

Six Ways CIOs Can Harness Cloud and Network Monitoring to Keep the Business Running

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When C-level IT execs think of business continuity, their minds usually wander to backing up and recovering data.  They worry about how to deploy seamless, ultrafast access to backup data when the primary systems and storage have been compromised.

But a complete business continuity plan needs to address an even more pressing issue.  Despite all the attention paid to backup and recovery, the network generally goes down more often than storage crashes. And without the network (and all the infrastructure and data centers dependent on that network) running, key business applications and services stop in their tracks. Continue Reading…

Kaseya Partners with Webroot to Help MSPs Offer Total Endpoint Security

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Security is the No. 1 issue MSPs face today, and keeping client endpoints safe is paramount. Providers that rely on Kaseya VSA now not only have Webroot SecureAnywhere fully integrated with the RMM, but they also can purchase this endpoint protection directly from Kaseya. Continue Reading…

Data Breaches – How MSPs Can Look Out for Clients and Themselves

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Data breaches are one of an organization’s biggest nightmares. Not only are your systems compromised, but precious data is taken. In an upcoming webinar, Kaseya and security partner Ease Technologies detail how MSP and client data can be protected to ward off breaches.

MSPs have two types of data and network access to protect – their own and that of their clients. There have always been threats to both, but nowadays hackers are largely after data – and date breaches are becoming more serious every day. As an MSP, your business is protecting client data. Do it right and you gain your client’s trust, longer contracts, and great word of mouth. Fail, and the relationship is lost forever.

Is there anything worse? Sure. Having your operations cracked, which could give the bad guys the keys to your clients’ kingdoms. Continue Reading…

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