Kaseya Acquires Rover Apps to Make Secure BYOD a Reality

Kaseya has made another strategic acquisition!  Following closely on the heels of last week’s announcement about our acquisition of Zyrion, we are very pleased to announce our acquisition of Rover Apps. This acquisition will enable Kaseya to provide industry leading security for mobile BYOD users with a secure containerized approach.

“Business is rightly concerned about the security of their corporate data and networks when users access business systems and don’t want to give IT departments the ability to control and destroy personal information on the devices the devices they own.” – Yogesh Gupta, CEO of Kaseya

With Rover Apps, MSPs and enterprises can now secure their corporate information on mobile devices without affecting users’ personal data. We are thrilled to have Rover Apps join the Kaseya family.

Read the full press release here. You can also read our FAQ about this acquisition.

The Excitement Continues!

The excitement continues here at Kaseya! We are very pleased to announce that Kaseya has acquired Zyrion, adding business service monitoring and management, root cause analysis and planning for private and hybrid cloud infrastructures to our world class IT Management platform. The team from Zyrion are innovators and have built the most scalable offering in the market. They are a key industry player and have garnered some nice accolades from customers and industry analysts alike.

“At Forrester, we believe that…Traverse is a complete solution, from soup to nuts, for cloud monitoring and management.” – Pierre Garbani, Forrester

“Zyrion has evolved to support one of the richest capabilities for application monitoring, and is the single most pragmatic approach to service modeling bar none.” – Dennis Drogseth, EMA

We’re sure you have some questions about what this acquisition means for you as a customer and for Kaseya and our products, so we’ve drawn up a FAQ to help. If you have any other questions please feel free to comment here, or give us a call. We are happy to have the Zyrion team join us at Kaseya.

photo credit: gettyimages.com

Earning Your Kaseya Certification: Q and A with Tracy West Hernandez and Dr. Masoud Sadjadi


This week, I had a chat with the experts on Kaseya’s certification program. The program officially launched in May of 2011, but a lot has happened since then. To catch up, I sat down for a Q and A session with Kaseya’s Director of Education and Learning, Tracy West Hernandez, and Florida International University Professor and IT Scholars’ President, Dr. Sadjadi.

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A Very Exciting Week For Kaseya


Monday we announced that Insight Venture Partners has made a significant investment in Kaseya.  We also have a new president and CEO in Yogesh Gupta that comes with impressive credentials. Many things have been said around the interwebs about our announcement, lots of congratulations and encouragement, but also some questions.  So to help answer some of the most common questions we wrote an FAQ that you can find here.

5 Lessons IT Managers Can Learn from Ray’s Skipper Joe Maddon

Lessons for IT Managers that can be learned from baseball.

Its summer in the US and that means baseball. Stick with me as I draw some parallels from baseball for MSPs and IT Departments everywhere.

For me, baseball will always be America’s game. As a sports fan, I follow it. When I was an IT manager, I always tried to think about what I can learn from those who are successful in managing teams in a highly competitive sport.

It doesn’t get much more competitive than the American League East: The New York Yankees, Boston Red Sox, Baltimore Orioles, Toronto Blue Jays, and The Tampa Bay Rays.

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AVG acquires Level Platforms (LPI) – Now what?

Last week AVG purchased one of the players in the Remote Monitoring and Management (RMM) space – Level Platforms.  This may make you wonder what impact this will have on your KES deployments. Kaseya has had a long relationship with AVG Technologies having integrated the engine back in 2006.  So, you might be wondering what this all means to Kaseya and how things might change in the future.

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Customers Chime in About Ways to Leverage The Latest Features In Kaseya

Now that Vegas has mostly recovered from our visit during Kaseya Connect 2013, we’d like to share with you a little bit from one of this year’s best sessions: “Customer Perspectives on Leveraging the Power of 6.3.”

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Industry Expert Viewpoint: SMART IT Project Planning for Success

This post was written by one of our Industry Experts, Erick Simpson, VP and CIO of SPC International.  

The Project Management Process

One of the 3 Service Delivery areas a Solution Provider can become very profitable in; or tremendously unprofitable, is in Project Management.

If the Solution Provider’s Project Management processes are solid and delivered effectively, their project outcomes will have the best chance to meet their established criteria for success. If; however, the Provider’s Project Management processes are weak or non-existent, it will be very difficult to manage timelines, schedules and resources along with change and communications. This will effectively erode customer satisfaction, profitability and the opportunity for additional services.

As the person responsible for overall project success, the Project Manager participates in the Solution Provider’s professional service delivery process, and creates project plans that include activities, phases and timelines, and schedules and assigns resources to deliver all project-based services. In addition, the Project Manager manages every aspect of project delivery from the project kick-off meeting through provisioning, implementation, go-live and sign-off.

Project Planning

Once a prospect or customer has agreed to the Project Proposal and its Terms, the Project Manager can begin the process of planning for Project Implementation. Project Planning is the first component of Project Management, which is defined as the effective organization and management of resources to insure a Project’s completion within its defined scope, timeline and budget. Project Planning includes the following:

  • Definition of the Project Scope
  • Methods to be utilized during Project Implementation
  • The Identification of all tasks to be completed during Project Implementation
  • The creation of a timeline and expected duration for each task’s completion
  • The estimation and allocation of resources for each task’s completion
  • Managing Risk, Change and the Communications and Status Reporting processes
  • Determining the criteria for success of each phase and the overall Project
  • Incorporating Phase and overall Project Review
  • Managing individual Phase and overall Project Acceptance

Project Objectives

The overall Project objectives that the Project Plan must insure are:

  • Specific
  • Measurable
  • Achievable
  • Realistic
  • Time-bound

The evaluation of the Project’s success at meeting these objectives occurs at the Project closure; however, effective Project Management increases the potential for their attainment.

Once the Project Plan has been created, it is presented to the customer in order to:

  • Receive approval of the overall Project Plan
  • Verify the Project Schedule against the customer’s calendar
  • Identify and allocate customer resources required for Project Implementation
  • Agree to Roles, Responsibilities and Task Assignment between all parties
  • Agree upon the Risk Management Plan
  • Agree upon the Change Control process
  • Agree upon the Communication and Status Reporting process
  • Agree to the criteria for success of individual phases and the overall Project
  • Agree to final Acceptance Criteria

In order to move to the implementation phase of the Project, it is important that the customer approve the overall Project Plan, which includes the Project Scope, the methods utilized during Project Implementation and the Project timeline and schedule. In addition, customer resources such as staff and vendors may be required as assets during Project Implementation, and their involvement must also be approved by the customer.

An effective Risk Management Plan will support Project Implementation as a contingency strategy should the need to roll back during any phase of the Project becomes necessary, and a Change Control process is required, should additional tasks or services outside of the agreed-upon Project Plan and Proposal need to be authorized by the customer to insure Project completion.

A solid communication and status reporting process must be agreed to by all parties in order to keep all affected resources including the customer apprised of Project status at all times and facilitate effective decision-making throughout the lifecycle of the Project.

Accountability to tasks and their timely completion can only be enforced once all resources have agreed to their roles and responsibilities, as well as to Project milestones and timelines.

Kaseya Industry Experts are some of the best and brightest professionals in their areas of expertise, ranging from IT Operations, to Service Provider Sales, Service Management Best Practices., and more.  

image credit: gettyimages.com

With Centralized IT Systems Management, Your Network Won’t Run Amok

Anyone who has been to a schoolyard or daycare center knows the importance of managing and keeping track of children at all times.

That’s why rules to walk in a single file exist. Or hold hands while moving. Or sit in assigned seats. Otherwise, it’s a free-for-all. When moving from one place to another, one child might decide to hop, another would crawl, a few would race each other, and the rest would find some individual, creative ways to amplify the chaos.

And if you’ve seen a group of children running amok, you’ve seen chaos. You even might have felt a little envious of their carefree ways.

Chaos in an IT network, however, is nothing to envy. If machines are running under different rules in different places, or out of the sight of administrators, you’ve got problems. You may have problems you don’t even realize, which can surely translate to security risks and higher operational costs.

A well-managed network requires four essential steps – discovery, management, automation and validation. After you find and start tracking all your IT assets in the discovery phase, it’s important to follow that up with sound management. That means having uniform policies, ongoing monitoring and centralized control.

Efficient Management with Kaseya

Replicating processes and procedures for consistent, efficient management is next to impossible without some level of automation, especially as a network expands in multiple locations. Documentation typically is either spotty or non-existent, and manual processes take up a lot of time.

Kaseya changes all that, first by helping you discover assets you don’t even know exist, or forgot you have, and then by letting you remotely manage and monitor the whole network from a central location. What Kaseya does is akin to the difference between the cacophonous sound of an orchestra tuning up and the playing of a melodious symphony.

Order replaces chaos. Administrators gain control and flexibility. They know where network components are, and they can organize them as they see fit. For instance, an administrator might choose to manage groups of machines by type, OS or location – or by some other characteristic that makes sense in the context of the organization’s structure.

Centralized IT systems management control is key – through a dashboard that gives administrators visibility into the entire network. This makes management a straightforward, consistent process that removes manual tasks, guesswork and blind decisions. When a new security or management policy is needed, an administrator can set up the policy from the central dashboard and disseminate it to distributed machines. From the same dashboard, the administrator can monitor compliance and issue updates when necessary.

In addition, Kaseya makes it possible to manage machines when they are on the road and not connected to the network, a feature that is especially critical in the age of mobility. And this means that even when users are traveling, you can instill the kind of order in your network that a good teacher applies in a classroom full of unruly kids.

Kaseya Connect 2013, check!

 gathering of the world's top IT execs and professionals

I am very pleased to announce yet another wonderful and very successful Kaseya user conference. Kaseya Connect 2013 was held April 29 – May 1 at the Four Seasons Las Vegas. Our largest user conference to date, we had more than 700 in attendance and 35 sponsors. Conference goers came in from 24 countries and as far as Australia, the United Kingdom, Netherlands, Sweden and Brazil.

Connect was packed with educational and fun events, including a golf tournament, insightful keynotes, customer presentations and expert panels, product demo sessions, an experts lab, vertically focused breakout sessions and a feature presentation by former professional boxing champion Sugar Ray Leonard.

Our goal for Connect 2013 was to bring customers, partners and industry experts together to share new ideas and best practices in IT systems management, learn how to get the most out of our award-winning Kaseya family of customizable ITSM products, discuss industry trends and provide a venue for peer interaction. I’m delighted to say we achieved all of these things. When polled following the event, 95% of attendees reported they had a better understanding of Kaseya technology and how Kaseya can help their IT operations and service delivery. Ninety-seven percent said they’d recommend attending Connect to a colleague.

In terms of sponsors, independenceIT (iIT) was a Platinum sponsor of the event and Autotask a Gold sponsor. Many other respected industry technology companies participated as Silver and Bronze sponsors, including Intel, Kaspersky Labs and Axcient. To see a full list, go to the conference site.

And don’t just take it from me, this is what others had to say about Kaseya Connect 2013:

“Kaseya Connect 2013 was a home run of positive, productive energy and real relationships! Kaseya’s renewed emphasis on personal relationships with their customers, and with their key third-party partner program allies, such as HEROware, made this event an extremely high ROI investment for us. Industry events should be about deepening relationships, creating new ones and forming a measurable sales ROI. By those standards, for HEROware, Connect 2013 hit it out of the park,” said Rob Ryan, president of HEROware.

“This was the most productive Kaseya Connect to date! Great speakers, great content and the opportunity for the industry experts to provide quality business content to assist Kaseya customers in growing their business,” said Larry Schulze, co-founder and principal consultant for The Taylor Business Group.

“Kaseya Connect provided me with a terrific opportunity to network with my peers. In doing so, I advanced my understanding of the Kaseya family of products and ultimately improve service to my customers,” an unnamed IT manager.

Kaseya Connect 2014 will be held April 14 – 16 at the Four Seasons Las Vegas – only 11 months away! See you there!


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