MSP Pricing Results of 2013 Global Survey

2013-MSP-pricing-survey-resultsAre you confident that your pricing strategy is optimized for success? Do you know how your pricing strategy – and effectiveness – compares to your managed service provider (MSP) peers around the world?

To ensure you’re making informed pricing decisions, Kaseya has once again gathered data from more than 1,000 MSP customers, including some of the largest and most progressive MSP firms in the market today. In addition to overall pricing insight, this year’s survey takes a deep dive into today’s biggest IT service management trends – cloud and BYOD.

Check out the full MSP pricing report to see how your peers respond to the following questions:

What is your sales performance (CAGR during the past 3 years)?

A whopping 41% have seen growth of over 10%

What do you expect to be the top IT problem or need for your clients in 2014?

More devices on the network and the need for automation top the charts

What pricing model do you use?

A mixed bag, but a tiered model is most common

What is the average size of your monthly managed services contract?

30% are over $5,000

What is your pricing outlook for 2014?

30% are increasing prices

Get more insight, including cloud and BYOD pricing data, in our free MSP pricing report.

Kaseya Connect Early Bird Rate Extended Through February 21

The early bird registration discount for Kaseya Connect has been extended for an additional week. Register through February 21 and receive the special discounted rate of $695, a $200 savings over the standard rate of $895.


The Kaseya Connect agenda is packed with opportunities to gain actionable insights, learn best practices and network with other Kaseya users:

  • Learn more about Kaseya’s strategy, vision and product roadmap
  • Hear forward looking insights on the market from Kaseya executives and other industry experts
  • Listen to Kaseya customers discuss their experiences, accomplishments and lessons learned working with Kaseya solutions
  • Connect and interact with your peers, Kaseya executives, and members of the Kaseya partner community

Don’t miss the opportunity to experience Kaseya Connect at a substantial savings. Register today to take advantage of our early bird rate.

For more information about Kaseya Connect 2014,please visit We look forward to hosting you in Las Vegas.

Kaseya Connect 2014 Registration is Now Open!

Kaseya Connect 2014

We are so excited to open registration for Kaseya Connect 2014!  Kaseya Connect is the premier event for our user community.  This can’t miss event will provide you with the strategic insights, practical knowledge and new relationships you need to derive even greater value from your Kaseya investment.

This year we are moving the conference into the bigger space over at Mandalay Bay so that everyone can have a seat to hear from our world class speakers and customers!  The early bird rate is available now as well as some special rates for a limited number of rooms at Mandalay Bay so get registered.  If you need some help asking your boss we’ve got that over at as well!




Happy New Year from Kaseya!

Happy New Year from Kaseya !

2013 was a banner year for Kaseya including new ownership, new products, new execs, but most of all new horizons.  2013 was filled with many wonderful changes, but it’s the future that brings us such excitement — a future with a clear focus on building trust. This means building trust with our customers, trust in our team members, and trust in our products.

With the Winter release just around the corner, we can’t help but be a little giddy for the New Year and hope that you share the same excitement.  The mid-year horizon includes some fantastic new features and functionality building on our industry leading framework that continues to power the world’s top MSPs and IT departments.

So as 2014 kicks into gear we wish you nothing but prosperity, productivity, perfect patching, and persistently good backups.

Happy New Year from Kaseya!

Happy Holidays from Kaseya!


Mobile Malware Proliferates – How to Protect Your Information


As the lines between corporate and personal mobile devices continue to blur, with more and more people choosing to use a single mobile device for both, not only is personal data at risk, but corporate data could be too.

Recent IBM research into the top tactics behind today’s cyber attacks, shows that mobile malware is becoming more prevalent, especially on Android devices. As Android continues to gain in popularity – IDC research reveals that Android has nearly 80% of global smartphone market share – cyber criminals are focusing their attention on these popular devices.

The IBM report states that, “As the number of users who own and operate Android devices is rapidly expanding, so too have malware authors increased their effort to take advantage of this larger market. Older mobile devices are even more vulnerable as only six percent of Android devices are running the latest version of the platform which has the security enhancements needed to combat these threats.”

If businesses adopt a Mobile Device Management (MDM) only approach to controlling corporate devices, they can’t guarantee the safety of their data. While MDM is important to ensure compliance and manageability of the device, MDM alone cannot guarantee the safety of data on a device if it’s compromised. Once compromised, an attacker can remove MDM controls or at the very least circumvent them so that their intrusion can carry on unnoticed.

If businesses focus on a Bring Your Own Device (BYOD) strategy, using containerization – keeping business apps and data encrypted and separate from the rest of the device – organizations are able to effectively secure corporate data that’s held on the device, providing protection of corporate data and applications. As mobile malware continues to become more and more prolific, this approach can help businesses stay one step ahead of cyber criminals when it comes to protecting business critical information on personal devices.

Make sure you continue to check out our website for our latest developments in these spaces and, as always, share your thoughts and comments with us below!


Kaseya BYOD has arrived!

Kaseya BYOD Suite

There is no doubt in our minds that the need for securing data on mobile devices is going to continue to grow.  We will all hear more and more stories about data breaches via mobile devices and with today’s release of Kaseya BYOD Suite, the risk posed by personal mobile devices with direct access to corporate networks and business data can be addressed with confidence.

Kaseya BYOD Suite consists of three apps that allow you to secure email, documents, and even intranet applications like SharePoint. These can all be deployed with or without an MDM solution.  BYOD is about securing the data not managing the devices.

We’ve got the details on the suite over here.


It’s the most wonderful..err…stressful time of year, for IT


It’s almost that time of the year again. By now you’re hearing those jolly Christmas tunes on the radio. Retailers are offering their Black Friday deals, pre-Black Friday deals, and pre-post-Black Friday.  Lots of businesses will be very pleased because this can mean huge revenue spikes. However with the increasing number of online purchases people are making, comes added stress on the IT infrastructure.

A good example of this is from the Netherlands two years ago when a major provider of payment services had an outage on Christmas Eve. While there was no widespread panic, this downtime had serious consequences for businesses who were forced to take cash only. If there wasn’t an ATM nearby then business came to a complete standstill. Can you imagine Walmart on Black Friday without credit card processing? You’d have to call in peacekeeping forces.

This same type of overload can happen to any online business.  With executives hoping for record-breaking holiday sales, IT must be certain it can monitor traffic from the network layer to the application layer to assure uptime and availability during peak traffic periods. In the case of unexpected downtime, every second counts in restoring access to the website. In order to speed up this process, it is vital to monitor the entire environment and detect if there is anything that could threaten the accessibility of any web storefronts or backend systems for inventory and payments.

 If greater network monitoring capabilities are on your holiday wish list, then we have an early Christmas present for you — Kaseya Traverse. Kaseya Traverse gives you enterprise level monitoring for all aspects of your IT environment. This includes applications, databases, network infrastructure, data center equipment, servers, VoIP, and more.  Traverse offers a service-centric view of a company’s distributed, cloud and datacenter infrastructure, allowing you to map business services to the underlying IT infrastructure components that support them.

Give Traverse a try for free!

Strategic Issues in Systems Management Part 3: Distributed Environments

Whether it’s connecting to the cloud or to remote field offices, today’s networks are much more distributed and connected than ever — in other words, more agile. Managing distributed assets at a strategic level requires overcoming challenges such as limited bandwidth, siloed cloud platforms, and hybrid cloud/legacy infrastructures, among others. Executive management doesn’t care. What they do care about are strategic initiatives held hostage by the time and effort needed to overcome these challenges.

That means system management needs to be agile too — offering IT a single management layer that enables reports, audits, monitors, configuration controls, policy automation, and other management features to apply equally everywhere from a single point of control. Among other things, this in turn requires a simple, universal, and fully secure “wire” that can connect the management system to practically anything you want managed. In other words, there is no requirement for to have in place address management, port mapping schemes, or the establishment of cumbersome VPNs to all the sites, or any other forms of IT “overhead.” All you should need is your trusted outbound port 80 to enable highly effective management of your distributed network of devices.

Even though C-level managers may not care about these technical details of systems management, they can easily appreciate its strategic implications. In fact, what may really impress them is just how many of these strategic issues you can address with just this one topic.

Click here to read Part 1 and Part 2.

Strategic Issues in Systems Management Part 2: Mobile

Kaseya BYOD containerization

If there is one IT issue C-level managers understand it’s the connection between mobile devices and workforce morale, productivity and agility. After all, most of them are big smartphone users themselves. That raises the question of what to do about BYOD.

One challenge is platform diversity. Gone are the days when IT could enforce a Windows-only or Internet Explorer-only standard.  So IT has the management challenge of how to bring all these devices together in a single holistic view with a common set of metrics and controls despite their differing technical attributes. The other alternative — having a different management view for every platform — defeats the purpose of unified system management and in fact would be unworkable.

Continue Reading…

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