Virtualization is a no-brainer, right? Greater stability, better security, improved efficiency across your IT infrastructure. But surely setting up a virtualization layer will take time – time you just don’t have when there are already more urgent priorities fighting for your attention every day?

Catch 22

Of course, this is to miss the point. It is precisely because competing priorities are consuming your available time and resources that tells you your business needs virtualization.

This raises a dilemma. Virtualization will save you time in the long run, but until it is in place you don’t have the free time to install it. But it might not be such a big problem.

What’s already in place?

You likely have some form of automation working for you right now.  You may have taken steps to consolidate hardware and develop virtual desktop and software stacks.  Each of these would have been achieved by tackling one thing at a time, and each is a step towards your goal of a complete virtualization system.

So the first step would be to carry out an IT audit and determine exactly what needs to be done and what is already in place. From there, the task looks far simpler when you can break it down into smaller projects and plan a timeline to action them.

Plan your project in steps over time

Once you have a list of steps to be completed, the project can be planned with realistic timeframes attached to each. This might mean that your final goal is months away, but as each step is completed you know the business is improving and moving closer to a more virtualized and efficient future – far better than never getting started on improving your situation.

Remove doubt by getting the right information

Kaseya regularly helps medium and large businesses identify how they can dramatically improve their software environments. Getting the right advice and information can dispel doubts and clarify exactly how to find the time for virtualisation.

What are the biggest time sinks in your IT department?

Let’s be honest we all play favorites. Favorite sports teams, favorite foods, favorite spot to park at the office. Perfectly in line with this facet of human nature, IT pros are notoriously loyal to products that they love. How many of you have ever had the Apple vs Microsoft debate? iOS vs Android? HP vs Dell? How many of you had one of those debates again today?

There is an area of technology that tends to have exceptionally loyal and exceptionally discerning followers, that is data and system backup. For years, especially before virtualization, the debate was about choosing the backup solution that, pardon the vernacular here, sucked the least. Of course, as technology infrastructure has evolved so have the system/data backup tools.

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In the IT world that focuses on sales, increasing customer base, recurring revenue, automation, monitoring, reporting, management – which MSP platform cares about their customer’s customers?

When a small break-fix company such as ours decided to enter into the MSP world we expected that there would be challenges, but we were committed to do what’s best for our customers. So what is the key to the MPS’s customer’s customers’ success?

I grew up in the small town of Higganum, CT where in 1932 my grandparents started Higganum Centre Meat Market. Their tag line was “Known for Quality.” When my father took over the business it was constantly reinforced that caring about our customers because they cared about their families was the most important aspect of our success. You may be asking what does this have to do with IT and MSPs 80 years later. It’s simple. Today it still should be about delivering quality products and customer service that cares about your customer’s customers.

ASG Information Technologies is an IT company located in Meriden, Connecticut. We care about our customers as I’m sure that most small MSP’s do. We have tried a few manage services platform over the years. Their sales teams promise the world and one even said you could have your customer up and running on the platform in 15 minutes. Some onboarding processes were a total nightmare. Unstable platform, and onboarding teams and customer service was subpar at best. Did they care about our customer’s customers? No.

One day we were contacted by a Kaseya sales rep and he had a conversation with us. What he said rang true. He cared about his customer’s customer. He “got it.” We always believed that our customers and their customers all deserved better and we switched to Kaseya.

There is a quote from Tommy Lasorda, “The difference between the impossible and the possible lies in a person’s determination.” That’s what I learned from my father and grandparents. They were determined to do the right thing and care about their customer’s families.

We were fortunate to be trained by Anthony Sayegh. The determination and commitment from him was key to our success in facilitating the onboarding of our platform. Our Kaseya platform was up, configured, running and stable in an extremely short period of time. Anthony’s training process was extremely efficient and timely. Anthony stayed on task and he did what he said he would do. Appointments were remembered, content of prior meetings were not forgotten. There were no excuses, swapping of onboarding support people, cover ups, and lies like we experienced our last time with another platform.

This time around it just worked. It was exactly what ASG and our customer’s customers deserved. It’s amazing what caring about your customer’s customers can do. It’s the difference between failure and success. My Grandparents had it right back in 1932 and it should be no different today. If everyone would care about our customer’s customers – we all can win.

Thank you to Anthony Sayegh and Kaseya – our customer’s customers are now in good hands.

Holly Heger
Vice President
ASG Information Technologies

Creating a healthy Kaseya ecosystem has been part of our long-term strategy from the beginning. The Kaseya Third Party Program was created to provide a formalized process for companies to integrate their applications and solutions into the Kaseya IT Automation Framework.

The primary goal of the program is to expand Kaseya’s functionality and capability available to the user and thereby improve overall IT service delivery by allowing the utilization of third party applications without ever having to leave the Kaseya interface.

Since 2010, Kaseya has seen a number of organizations investing in the Kaseya platform with integrated backup management options and security enhancements expanding significantly. Symantec has developed a module for their Backup Exec product; Heroware has a module for management of their ‘Defender’ Backup/Virtual Failover appliance; while Dell has created a module for management of their AppAssure backup offering.

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