As with any relationship, it takes hard work and dedication to keep MSPs and their clients aligned and in synch. The worst situation is when you believe everything is fine, but you find out too late that there has been a fundamental misunderstanding. Maybe your client won’t dramatically throw a drink in your face in front of a restaurant full of people, but it will still sting if a client walks out the door and moves on to another MSP.
So what should you do to avoid this fate? You can find guidance in rules that govern any type of relationship.